how can you restore my page to fill the screen?

February 10, 2018 at 16:09:17
Specs: Windows 10
how do I locate your answer to my question? this evening at about 6pm he page on my computer screen lost 2" at the top of every page which is hurting my eyes and giving me a headache. there is also a 2" x 2" replica of the page at the top of each page and I do not want to see this 2" icon there. how can I restore my screen to the way it was previous to being hacked into at about 6pm? why isn't there an obvious way for me to do this or ask how to do this for myself? will you please assist me to restore my computer screen to full size without this icon and a flat grey bar at the top of each page? or how can I restore my screen pages myself? what am I supposed to do if I am not informed enough to choose exactly which category in you"r #3 categorize your question" ? It could be I chose the wrong category or couldn't understand your descriptions of categories. where can i find your answer to this question? or will you simply restore page size?

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#1
February 10, 2018 at 16:34:15
You have double posted.

If you can see this response come back by using the Reply at the bottom of the page. Otherwise there's not much point us trying to help.

Always pop back and let us know the outcome - thanks

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#2
February 10, 2018 at 16:48:08
You only have one post. If you double posted, one of them was already deleted by a moderator. Other than that, you're question is hard to follow. Did you try clicking the maximize button in your browser window?

https://alssl.askleomedia.com/wp-co...


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#3
February 10, 2018 at 16:58:11
how can I explain to you I think you're not trying to understand or assist me to restore my page size to full screen? I may have double posted, but that's because I had a message to re-write my question. I think my question isn't confusing, the page is 2" lower at the top and there is a 2" wide bar across the entire visible screen, and a 2" x 2" screen replica icon at the left top screen which I don't want there. how can I get rid of the screen replica icon? and how can I restore my screen to full page on the screen the way it was previous to 6pm when someone else hacked in and did that to me? I pressed what I think is the maximize button and it did not accomplish my desire. can you suggest how i should word the question i'm trying to ask you?

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#4
February 10, 2018 at 17:01:15
it's possible you can assist me to form the question I'm trying to ask.

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#5
February 10, 2018 at 20:18:05
You didn't post your system specs. We don't know if you have a laptop or desktop. It seems you're running Windows 10 since you posted in the Win10 forum but you didn't state which browser you're having issues with - Edge, IE, Firefox, Google Chrome, etc. You also didn't state what happened just prior to your screen "shrinking" or if you're having the same problem in alternate browsers. I'm guessing you pick up an infection rather than being hacked. Which antivirus program do you have?

Try downloading & running AdwCleaner (it's perfectly safe): https://www.malwarebytes.com/adwcle...


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#6
February 10, 2018 at 21:29:55
OK, In the Edge browser there is a fairly common 'happening' that is confusing the first time you see it. Those who routinely use other browsers are not familiar with it. I will try to explain the phenomenon for everyone to understand and explain how to 'fix' it. On the top bar just to the right of the last open tab (if I remember correctly) there is either an up or down facing arrow (just the 'point', not the 'tail'), If you click on the down arrow the Tabs open down to about 1 1/2" or so and show an image of the tabs, If you click on the up arrow the top bar shrinks back up to where it belongs. This is unique to the Edge browser and not present originally but there for more than a year or so. I personally see no reason for this but MS apparently felt that we needed it. Just look for that arrow and click on it and you are done.
The first time I came across it at work I closed the browser and reopened it. It was later that I looked at it more closely and saw the 'arrow' point.

You have to be a little bit crazy to keep you from going insane.

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#7
February 11, 2018 at 06:26:23
What information can you give us that made you realise you had been hacked?

You should run ADWCleaner as given in response #5 and then run this too:
MalwareBytes:
https://www.malwarebytes.org/
(use the "Free Download" button rather than the "Buy Now" button).
After the install go to "Settings > Protection". Under Scan Options move the "Scan for rootkits" slider over to On and Run the Threat Scan. Quarantine anything it finds.

You ask why there isn't a way to tackle this yourself. We are not Microsoft so we can't answer that sort of question. We are just do this for free in our own spare time.

Always pop back and let us know the outcome - thanks


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#8
February 11, 2018 at 06:56:34
thank you, for now my screen returned to normal without my doing anything about it myself, so I know one of you helped me by doing that for me and I want you to know you saved me from insanity, and I sincerely appreciate your assistance. the remainder or this paragraph following is to Derek who asks how I know I've been hacked? four times in the past year my screen was blocked by someone who gives a supposed Microsoft phone number, I can't use my computer unless I phone the guy who blocked me. the same person answers the phone number printed on the screen page block and no one else. the way he talks to me is condescending and sounds dishonest, he requires $349 for two years of what he calls "protection." I was able to rid my screen of his block three times by complaining to the manager of a very small trust fund I have from my former parents in a New Hampshire bank; after complaining to the trust officer, the block was gone in less than twenty-four hours. they believe the man is illegal. during the time previous to his block appearing on my computer, my service is very slow and has a tendency to erase. I called the telephone number printed on the screen block page; when speaking to me on the telephone, the man caused screens of writing to appear on my computer and was able to draw sausage shaped rings on the pages with a red stylus. His explanations and drawings were missing most of the information anyone would need to understand his allegation that someone other than him (he) is hacking into my computing. He said "someone is hacking into your computing" and he said "the person has access and can steal from your bank accounts." If you ask me, he's that person. someone tried to charge $89 to my SSI and welfare direct deposit account here in Vermont three weeks ago and my bank stopped the proposed transaction, I was asked to come into the bank to hear about it. I have only two accounts and it is unlikely anyone can hack into and steal from me although hacking into my bank accounts might happen, I really believe my accounts have excellent security. one of the four occasions of the guy stopping my service, I told him i'm going to report him and he'd better restore my service, that only worked for me the second time he did that.

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#9
February 11, 2018 at 11:23:23
It's nice to get thanked but nobody here has fixed anything on your machine. We don't do remote access fixes as we are only volunteers. All we do is give advice, where possible, to help you to fix problems yourself.

The symptoms might have gone away but it seems you need a full blown security session. There is someone here who can do this (if available) but it will take a lot of work on your part - with guidance. In the meantime for starters you should at least run the two programs already suggested and save the logs.

You have been the victim of a well known scam and need to be a lot more careful in future. It seems you let one of these scammers have access to your computer and presumably do whatever they asked.

Always pop back and let us know the outcome - thanks

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#10
February 11, 2018 at 21:48:00
In the mean time you can disable the ability that allows remote access to your system in Windows 10, here is the information:
http://www.thewindowsclub.com/remot...
This is no complete guaranty so I advise you to do this, follow the advice in reply #9 and then ask for help and we will recommend JohnW drop by and help you clean out your system and be sure you are secure from now on.

You have to be a little bit crazy to keep you from going insane.


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