How can I tell what ad type is containertag.js?

January 3, 2017 at 13:14:43
Specs: Windows 64
It pops up in my email account & wants me to open or save. will not let me close. My computer then locks up & I must manually shut down and restart to get rid of it. Keeps coming back.


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#1
January 3, 2017 at 15:08:43
Most likely you have malware. Best bet is to run these three small freebies in the order given. They often find what other programs miss:

AdwCleaner:
https://toolslib.net/downloads/view...
(blue "Download Now" button on right).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Clean" button.

Junkware Removal Tool (JRT)
https://www.malwarebytes.org/junkwa...
(blue Download button).
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

MalwareBytes:
https://www.malwarebytes.org/
(use the "Free Download" button rather than the "Buy Now" button).
Install and Run the Threat Scan - quarantine anything it finds.

Keep all logs they produce.

Always pop back and let us know the outcome - thanks

message edited by Derek


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