how can i reset my acer aspire pc without loosing its data?

April 22, 2017 at 02:47:28
Specs: Windows, 4GB
I have Laptop. Acer Aspire ES 15.. The Microsoft store is not working properly.. So I'm thinking to Restore my PC? Will it work?

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April 22, 2017 at 04:24:02
If it's only the Microsoft Store that's not working properly it's more likely to be problem with that website and if it is, a Factory Reset is unlikely to fix that.

However, if you want to go ahead with Factory Reset, back up your data to a separate storage device first (you should be keeping backups of your data anyway, that's the whole point of keeping backups (in case the hard drive fails etc).

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April 22, 2017 at 04:42:22
The generic Acer manual for that series laptop does give you the option to run Acer Recovery and restore but save data... However...

Regardless of whether or not you can successfully restore the Aspire (reset the system back to as new) first safeguard your data. Copy it to external storage. Typically to DVD at least; and if possible (an better/wiser) also to an external hard drive too.

External hard drives are invaluable in terms of ensuring yo have duplicates of critical data; and for items such as the "family photos and videos" definitely have them duplicated to DVD (ideally two sets...) as well.

Then consider the restore routine - if necessary.

I wouldn't consider a restore routine just because the Microsoft Store isn't working...

Do you have any recovery media?

These may be useful read...; you will need to sign in as the actual information (Acer Knowledge base) is locked until you register/sign in...

and this is a download link for the full manual:

Page 27 or thereabouts has the recovery routine options.

Back to your problem as posted... Seems this is a not uncommon problem; - and M$ have a fix routine... So I doubt you need to run a restore routine on your otherwise working OK Acer? This link may be of help...

and this is a direct link to the M$ - how to fix it:

I'd be inclined to follow the M$ link...?

message edited by trvlr

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April 22, 2017 at 07:10:43
Incidentally I fully echo phil22's advice re' ensuring one has proper backups/copies of all important personal files - at all times. Personal files usually means to most family photos/videos; but there might also be documents and financial items too?

As phill comments - if the built-in hard drive fails... then it's invariably bye bye all your personal stuff... And as in my earlier post above, make DVD copies as well of such things as photos/videos. Ideally two sets... as that way if one set of DVD is lost/damaged, there is still one set left and it can be duplicated. Similarly it's seldom that both DVD media and a hard drive storage system fail at the same time; so having both sorts of safe storage (DVD and an external hard drive) makes sense...

So seldom do pholks take the time and trouble... and then later wish they had when things have gone wrong...

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Related Solutions

April 22, 2017 at 07:40:11
Yes, lay off the sledge hammer for the time being (unless you are in a destructive mood). Here's another similar approach:

Go to "Control Panel > Troubleshooting > View all > Windows Store Apps". It might or might not work but it's sure easy to try.

Always pop back and let us know the outcome - thanks

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April 22, 2017 at 12:42:04
Further to #4

Another option, if necessary, is to run System Restore (part of Windows). You choose a date before the problem came along. This keeps all your own stuff. There is a lot to be said for manually saving a restore point from time to time to allow you to go back.

In this instance methods that just tackle the Store issue are the best first options though.

Over a period nearing 20 years I have never had need to do a full factory restore. I've always found other ways around problems.

Always pop back and let us know the outcome - thanks

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