Solved help windows 10 installed after downl

May 12, 2016 at 03:57:15
Specs: Windows 7
windows 10 gone corrupt and screen says missing windows system
it was downloaded automatically under windows update and installed..it was working for 2 weeks and then suddenly missing operating sysytem
over original win 7 home premium which came with a reinstallation dvd on my dell laptop
now when i put in the reinstallation dvd
it says windows loading , then starting windows sign comes
and then a blank screen comes with a mouse cursor..
its been happening for past 2 days..
nothing is happening..

message edited by tuffygoldy


See More: help windows 10 installed after downl

Report •

#1
May 12, 2016 at 04:44:01
Just to be clear, are you trying to reinstall the original OS from the Disk? You may not need it. The Dell may have a recovery partition that would reset the computer to Factory Settings.

This may help: http://www.dell.com/support/Article...

Keep in mind, any programs or data saved to the drive after it was setup will be gone.

If you have anything you need to keep, remove the drive from the system, find another computer and use a SATA/USB adapter to access the drive and copy the data over.

message edited by beachyhbt


Report •

#2
May 12, 2016 at 09:14:35
thing is ..its my dads laptop and he doesnt have a clue...since he isnt tech savvy at all
all i know is its an original dell inspiron came with windows 7 home premium with 3 gb ram
windows 10 got downloaded and installed automatically..it was working fine for a month
and then god knows what happened..it said missing operating system..does it happen tat it didnt install properly on itself..since it was within automatic windows updates..

now when i put in the reinstallation dvd that came with this laptop...it doesnt give an option to repair this pc or anything...
maybe its windows 10 and windows 7 dvd cant do much..
can i format through ms dos and then try..re-installing windows 7 again


Report •

#3
May 12, 2016 at 13:19:16
✔ Best Answer
As it worked for a month I doubt this is anything to with the install - it seems to have worked fine. Something has happened and if it is a hardware failure then it would need fixing before you can continue.

There has been no DOS on any computer since Windows 98. There is "command prompt" but this runs within Windows. It cannot therefore be used to format (self destruct) itself and if the operating system is missing then command prompt isn't available either.

An alternative approach is to download the Windows 10 Media Creation Tool on another computer then put it on a flash drive and boot the offending computer with it (start computer with flash drive inserted). You would have to set the flash drive ahead of the C drive. Get the tool here:
https://www.microsoft.com/en-gb/sof...
Microsoft will know your computer is authenticated for Windows 10.
Note that there is a clean install option if the data on the computer is not important.

Always pop back and let us know the outcome - thanks

message edited by Derek


Report •

Related Solutions

#4
May 13, 2016 at 01:42:27
If you haven’t installed Windows 10 on your PC before, you’ll have to perform an upgrade first before you can clean install. If this doesn’t make any sense, that’s because Microsoft never makes licensing easy, even when there’s a free version. Once you’ve performed the upgrade and activated your Windows 10 upgrade on a PC, Microsoft will associate your unique hardware ID with an activated Windows 10 license, and you can reinstall as you see fit
Step 1: Download the Windows 10 ISO image from Microsoft's web site. Alternatively you can download the web installer from the same page and just choose to upgrade your PC, which is the easiest option.

Report •

#5
May 13, 2016 at 06:58:44
RonWesley

"If you haven’t installed Windows 10 on your PC before"
See original post and the responses. It was upgraded automatically and ran for 2 weeks so there should be no authentification issue even with a clean install.

Always pop back and let us know the outcome - thanks


Report •

#6
May 13, 2016 at 07:34:28
downloaded and made it usb bootable..when i inserted...for a moment i thought somethings working..but after win 10 logo..screen went blank with a mouse cursor...i now suspect its gotta to with hardware..
i did a diagnostic test and hard drive test showed failed..
guess ill open it up and see for any loose connection..else..will have no other option but to take it to technician..laptop hard drives cost a lot

Report •

#7
May 13, 2016 at 07:42:31
Bad luck. Hope it goes well and thanks for letting us know.

Always pop back and let us know the outcome - thanks


Report •

#8
May 14, 2016 at 05:53:45
Laptop hard drives are not very expensive, see these:
http://www.newegg.com/Product/Produ...
just as an example.

You have to be a little bit crazy to keep you from going insane.


Report •

#9
May 14, 2016 at 12:57:35
but how to be completely sure that its the hard drive thats gone..and not something else..

Report •

#10
May 14, 2016 at 14:53:58
Not easy without a spare computer. The trick is to install the HD as another drive then see if you can see it, read from it and write to it.

Always pop back and let us know the outcome - thanks


Report •

#11
June 7, 2016 at 00:51:47
Just an update...i bought a new hard drive ..the old one had failed..
and windows 10 works flawlessly so far...installation was a breeze..
one thing i noticed the two screws are missing ..outside the hard drive points..
Is that important..

Report •

#12
June 7, 2016 at 06:50:26
Thanks for the feedback. Not really sure what screws you mean.

Always pop back and let us know the outcome - thanks


Report •

#13
June 7, 2016 at 12:48:16
Screws which are at the back of the laptop near vital points .. Without which u cant open up the laptop for repair or upgrade... Hope u got it now

Report •

#14
June 7, 2016 at 20:13:37
There are rarely unnecessary screws on a laptop.That said, there are probably many out there missing a screw or possibly two. It really depends on whether the case stays closed, what components are being held in place also by the screw, and is it needed for a critical alignment of something. You should be able to purchase a small assorted package or plastic box with screws at a computer store (they will be metric threads), just make sure that the threads catch right without forcing them and make sure they are the right length without being too short or especially, too long.

You have to be a little bit crazy to keep you from going insane.


Report •

#15
June 9, 2016 at 03:01:38
well its working normally..like before..hard drive case is also alligned the way it was supposed too..
no problems so far..

Report •

Ask Question