help i'm stuck dell optiplex 960

October 15, 2018 at 02:57:46
Specs: Windows 10, intel
dell system OptiPlex 960 series
bios version a08
www.dell.com

screen display: performing automatic ide configuration...
type the system password and press <enter>
enter the password:

all usb ports are dead, the dvd tray light comes on.

I cannot enter a password


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#1
October 15, 2018 at 03:12:45
Have you tried plugging in one of those ps/2 port keyboards?

i5-6600K[delid]@4.7GHz/4.3GHz@1.376v LLC=6 | 2x4GB Crucial-DDR4-2133CL15@14-14-14-28 1T 2700MHz@1.35v
MSI Armor RX 570 4GB@1260Mhz core@1.000v/2000MHz


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#2
November 19, 2018 at 23:35:45
Reboot and immediately press F2. Can you get into BIOS setup? If you get into Setup and can navigate around (DON"T change anything), then you have either a hard drive or a Windows software issue.

Exit setup, reboot again and immediately press F12. Look for the option to run the diagnostics and run the extended hard drive tests. Copy down error messages, if any.

If HDD passes with no errors, then you will probably have to boot from a bootable DVD and repair the Windows installation on the HDD.


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