Solved Having problems upgrading a laptop to Windows 10

Hewlett-packard Hp pavilion desktop pc p...
April 28, 2016 at 15:03:51
Specs: Windows 10 Home 64 bit, 3GB Ram
I’m having problems updating a friend’s HP G60-535DX [3GB RAM, 300GB HD] laptop to Windows 10. I’ve successfully updated six other computers, without any problems at all, but this particular laptop has been fighting me every step of the way.

First off, the owner said she had tried to upgrade to Windows 10, but midway through the process a window popped up stating that the installation failed and it reverted back to Windows 7. She told me that the laptop hasn’t been the same since it reverted back to 7, so I told her I would give it a try.

With her permission, I did a quick wipe of the HD with DBAN, which prepared the laptop to receive an install of an operating system. I used a Windows 7 disk made from an ISO I got from the Microsoft website. I’ve used this several times with success. I also have a Windows 10 disk, which I made from a ISO from the Microsoft’s. Again, I’ve also used this disk before with success.

The first time I wiped the drive and reinstalled Windows 7, everything was fine, until I tried to get the Windows Updates. For some reason, the computer couldn’t get Updates. It appeared to be polling for Updates, but it wasn’t showing any results. The Microsoft website said that this happens sometimes. They offered a fix. There were 2 updates that I then downloaded from Microsoft and put on a flash drive, then without being connected to the Internet, I installed them. After a reboot, and reconnecting the Ethernet cable, I was able to get Updates to work.

There were 243 Updates. After about 9 hours, the laptop reported that it was out of memory and said I needed to shut down. When I shut down, information on the screen implied that Windows was actually still installing the last update, or so I thought. After another 30 minutes, a new message appeared that said that there was an “install error” and that it was “reverting back”, which I assumed meant that the 9 hours worth of updates were going to be lost.

The next day, I began the whole process over again from the beginning. I decided to grab the 243 Windows Updates in smaller groups of 20 at a time and that worked. There were a few more after that, and I got them all before trying to upgrade to Windows 10.

Yesterday, I booted the laptop with the Win 10 install disk in the drive and it began to run. When it asked for the laptop’s Product Key, I entered the Key from the Microsoft label on the bottom of the laptop. A message appeared that said it was the wrong Key, and to try again. It isn’t the wrong Key. I then used a script file I have that can locate the Key on any computer and ran it. It confirmed the number is correct. Still the Win 10 install wouldn’t take it. I was about to give up at this point. Then thought I’d try the much longer install by clicking on the Windows 10 Upgrade icon in the task bar. Oddly enough, it ran and looked like it might work. It ran for a few hours and finished the various levels of the installation. I walked away from the computer just before the install would have finished. When I returned, the screen had changed to a start page for installing Windows 7. That never happened before. Apparently the Windows 10 install failed once again and the computer was going to revert to Windows 7. Since it was late, I simply shut the computer down.

If what I’ve described here sounds familiar to anyone, I’d appreciate any input as to what might have happened as well as any suggestions as to what I might try next. I know that Win 10 will not upgrade a computer with an invalid Key, so if it thinks the Key that came with this computer is invalid, then there’s one major problem right there. I should add here that I tried a CMD function that let me enter the Key there and it confirmed the Key. So, I’m at a loss to understand why Win 10 doesn’t see it as valid. It’s the valid key! I also don’t understand why I had so many issues installing Win 7 and wasn’t able to install the Win 10 upgrade. This particular computer isn’t as old as my oldest laptop, and I didn’t have any issues when I updated that HP computer. As I stated, I’ve updated six computers using the same method, and they all worked fine. I’m not doing anything different, so I don’t know why this particular computer is giving me so much trouble. If anyone has any ideas, I appreciate hearing from you. Thank you!

message edited by casper06067


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#1
April 28, 2016 at 16:25:17
What version of Windows 7 came preinstalled on the system, and what version did you install?

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#2
April 28, 2016 at 17:27:05
I used Windows 7 Home 64-bit. The person who owns the computer only told me that it was Windows 7 Home version. I probably should have checked first to be certain that it was the 64-bit version, but I didn't think it would be an issue. I have a 9 year old HP laptop that originally came with Windows Vista Home, 32-bit and I upgraded it to Window 7 Home 64-bit. Later I replaced that with Zorin 10, a Linux distro, then reinstalled Win 7 Home 64-bit, which I upgraded to Windows 10 Home 64-bit.

My laptop is older than the one I'm having the issues with, so I figured that the 64-bit version would work fine. All things considered, it did install and I was able to get the Updates. If I had left it at that, it would have been okay with Win 7 64-bit. For some reason, my friend wasn't able to get Windows 10 to load. That seems to be the same issue I'm having as well. Something seems to go wrong during or near the end of the install, and it stops and wants to revert back to Win 7. As I said, I think it could be due to the fact that the Product Key is not being recognized. After wiping the drive and reinstalling 7, since the computer wasn't plugged into the Net, the install said that the computer would activate Windows on the first time I connected to the Internet. So, when I did hook the Ethernet cable back up, I assumed that it did just that, before I began to install 10.


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#3
May 5, 2016 at 18:24:50
✔ Best Answer
I can't really select a "best" answer, since this was the first time I didn't really get an answer from anyone here. In the end, I resolved the problem of not being able to download Windows Updates, by going to the Microsoft website where I found a stand alone downloader for Updates. It worked just fine and I was able to get all of the updates that I needed for Windows 7. After I did this, I still had to resolve the matter of the product key not being recognized. For that, I simply called the Microsoft 800 number and went through the automated process of getting the existing product key validated by Microsoft. Once that was done, I used the Windows 10 disk I burned from the Microsoft ISO of Win 10, 64-bit. Naturally, one of the first things it wants to do is install more updates to make Win 10 work better, but you don't have to do that, so I clicked the option to simply install the OS, and then got the updates after Win 10 was installed and setup. The whole experience was a painful process to say the least, but I was determined to find a solution one way or another. I was actually a bit surprised to find useful solutions on the Microsoft website. In fact, most of the issues I was encountering were well know to them, so they had fixes available that actually worked. I handed my friend's laptop back to her today and she was very happy to have it back and working so well.

message edited by casper06067


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