Solved Google Chromw will not open on Lenovo Thinkpad

May 4, 2020 at 09:13:14
Specs: Android
My daughter has a Lenovo ThinkPad Laptop and has to use Google Chrome for her school work with schooling being at home. It has always worked with no issue until last Friday May 1st. I have gone through a lot of steps I found online to try to fix it I have even Uninstaller and reinstalled it. It will then work with no issue but once you shut the computer off and then turn it back on or take it out of sleep mode it will not work again. I really need help to get this fixed. I believe she is running windows 10 on this computer. Her sister has the same one and has had no issues.

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✔ Best Answer
May 5, 2020 at 13:26:51
"this is the web browser that her school programs work on"

It's just a browser. They all pretty much do the same thing. I understand that you want to get Chrome working but I see no reason why another browser wouldn't work. Chrome is based on Chromium. If you're running Windows 10 & have the new version of the Edge browser (released in January), it is also based on Chromium, so it's worth a shot. If you don't have it, you can get it here:
https://www.microsoft.com/en-us/edge

Another thing you can try is running a "system restore". Just pick a restore point prior to May 1st when the problems began.
https://www.windowscentral.com/how-...

An infection could block Chrome as well. When's the last time you ran a full scan for viruses & malware? You might wanna give AdwCleaner a try.
https://www.malwarebytes.com/adwcle...
https://support.google.com/chrome/a...

You have restarted the system, haven't you? Somethings a restart clears out the cobwebs. I have a few other things you can try if none of the above work.

message edited by riider



#1
May 4, 2020 at 13:17:02
Chrome is nothing but a web browser. There are dozens to choose from. Please explain the symptoms. Saying "it won't work" doesn't give us much to go on.

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#2
May 4, 2020 at 13:21:10
We click on it and it acts like it is going to load however it will not open at all. I know it is a web browser but unfortunately this is the web browser that her school programs work on. It will not work on anything else. I apologize for not explaining better.

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#3
May 5, 2020 at 10:18:26
I’m pretty sure that if you had known that your kid’s school work is going to rely on Google Chrome, you’d have bought an exclusive Chromebook just for your kid. We as parents would love to have done that! But, I’d like to give you some of my personal inputs, but I’m not sure whether they’d work since I’ve not used Chrome.

1. Make sure that Google Chrome does not run in the background, and if you find it, make sure to ‘Force Quit’ it right away.
2. Make sure that you delete Chrome applications that you no longer need.
3. Next, reboot your ThinkPad.
4. Uninstall and re-install Chrome.

I suppose you need to follow this chronological order to perfect the process.


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#4
May 5, 2020 at 10:25:41
Thank you for your advice. I did not buy a chrome book as I do not like them and did not like the reviews on them. I wanted something that will last my kids past just this school work. At the time the programs they used did not have to be done on Chrome as they were not doing their schooling from home and even the school chrome books have alot of issues. I will give what you suggested a try.

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#5
May 5, 2020 at 13:26:51
✔ Best Answer
"this is the web browser that her school programs work on"

It's just a browser. They all pretty much do the same thing. I understand that you want to get Chrome working but I see no reason why another browser wouldn't work. Chrome is based on Chromium. If you're running Windows 10 & have the new version of the Edge browser (released in January), it is also based on Chromium, so it's worth a shot. If you don't have it, you can get it here:
https://www.microsoft.com/en-us/edge

Another thing you can try is running a "system restore". Just pick a restore point prior to May 1st when the problems began.
https://www.windowscentral.com/how-...

An infection could block Chrome as well. When's the last time you ran a full scan for viruses & malware? You might wanna give AdwCleaner a try.
https://www.malwarebytes.com/adwcle...
https://support.google.com/chrome/a...

You have restarted the system, haven't you? Somethings a restart clears out the cobwebs. I have a few other things you can try if none of the above work.

message edited by riider


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#6
May 5, 2020 at 14:39:15
Thank you so much for responding. Yes I do understand its just a browser but for some reason alot of the programs they use in school will not work on internet explorer, aol (I know old school), only on chrome. I do not understand myself but when you look at them it says not supported or something like that (my oldest daughter looked it up). I was looking at the edge browser but know nothing about it I think I will give that a shot. I do run a virus scan daily I have it setup to run each day during the time that they are on their computers we use malware for it. And yes we have restarted the computer. It is weird it came on out of nowhere for her earlier today but once her computer went to sleep it wouldn't come on again. I am going to try the edge and get back to you! Thank you again!

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#7
May 6, 2020 at 10:17:19
Windows 10 already has Edge preinstalled. If it's never been updated, it has the original version which is now called "Edge Legacy". The new version is the better way to go.

Internet Explorer is outdated. It's still being supported but IMO, it should no longer be used.


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#8
May 6, 2020 at 12:04:55
Riider thank you so much! We had never updated edge so we did it last night and she is able to use that with no issues for her school work!

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#9
May 6, 2020 at 18:49:24
You're very welcome. Good luck with the school work!

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