Firefox and IE won't connect

April 24, 2018 at 09:27:37
Specs: several
HP laptop running Windows 10.

Edge works okay. I'm using it right now.

Firefox and Internet Explorer both tell me they can't find anything
because they aren't connected to the Internet. I must have done
something weeks ago that caused this.

I just installed Firefox. IE came with Windows 10, which I installed
from the laptop's recovery drive in early March. I believe IE was
working when I first tried it, but I could be mistaken about that.

I wanted to try using IE and Firefox today because a website is
making my hard drive thrash when I go to it with Edge, and it
seemed possible that IE or Firefox would behave differently.
I didn't expect them to behave *this* differently.

Anybody have any ideas short of reinstalling Windows?

-- Jeff, in Minneapolis


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#1
April 24, 2018 at 10:08:51
Start with the appropriate browser reset/refresh procedures:

IE Reset:
IE > Tools Internet Options > Advanced tab > Reset button.

Firefox Refresh:
https://www.techrepublic.com/articl...

Always pop back and let us know the outcome - thanks

message edited by Derek


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#2
April 24, 2018 at 11:00:46
It doesn't seem possible that a refresh of Firefox could
make a difference, since I just installed it this morning,
and the only changes I made were via the standard
settings controls. I didn't change anything that looks
relevant to connecting to the Internet.

All three browsers find my home page just fine. It is
stored on the laptop.

-- Jeff, in Minneapolis


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#3
April 24, 2018 at 11:23:07
"It doesn't seem possible"
Often the way with computers. I still think that reset/refresh is the best first step because that hooks up defaults again, including connection settings.

Always pop back and let us know the outcome - thanks


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#4
April 24, 2018 at 12:58:21
Just to add that coincidences can happen, so the cause of the problem with IE might not be the same as that for Firefox. Eliminating possibilities is a good start.

Always pop back and let us know the outcome - thanks


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#5
April 24, 2018 at 19:56:37
I "refreshed" Firefox. These are ALL the changes I then
made to settings, in order in the Settings menus:

(Firefox is not the default browser - Do not check if it is.)
Make file:///C:/Users/start.htm the home page.
When I open a link in a new tab, switch to it immediately.
Make DuckDuckGo the default search engine.
Don't provide search suggestions.
Default font: Arial
Do not suggest anything in the location bar.
Don't block dangerous and deceptive content. (Yeah, yeah.)
Don't remember logons for sites.
Do not use autoscrolling.
Do not use smooth scrolling.
Do not check my spelling as I type.
Do not enable Firefox health report.
Never check for updates.
Do not automatically update search engines.
Do not query OCSP responder servers.

Then I closed Firefox and restarted the computer before
connecting to the Internet.

Still no joy. Firefox doesn't recognize that it is connected.

Likely a critical clue:

I connect to the Internet via WiFi and thence a modem/router
which uses Sprint LTE cell phone system. When I open the
Action Center and click on the icon for the WiFi connection to
my moden/router, the connection is made within a couple of
seconds, though the Taskbar WiFi icon starts out with a yellow
exclamation mark warning sign, and the popup info on it says
"No Internet access". When I then use Edge to do anything
involving Internet access (my home page is local), the warning
sign goes away and the popup says "Internet access". That
doesn't happen with IE or Firefox.

-- Jeff, in Minneapolis


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#6
April 24, 2018 at 21:37:41
I would say to look at Windows Firewall to make sure that both programs have access through your firewall. Grant permissions if necessary.

You have to be a little bit crazy to keep you from going insane.


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#7
April 25, 2018 at 05:04:46
If necessary reset the Windows firewall to defaults then add back any tailored changes you have made.

Always pop back and let us know the outcome - thanks


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#8
April 25, 2018 at 05:16:16
firewall being too strict?

i5-6600K[delid]@4.8GHz/4.4GHz@1.39v LLC=6 | 2x4GB Crucial-DDR4-2133CL15@14-13-13-28 1T 2800MHz@1.37v
MSI Armor RX 570 4GB@1430Mhz core@1.25v/1915MHz memory@1.0v BiosModded


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#9
April 25, 2018 at 05:31:00
Why would you immediately make those changes to Firefox? You should make sure it works before you make any changes. Now you have no idea if there's a problem with FF or your "tweaks" are the issue.

I also find it odd that someone who seems so overly concerned about privacy would run Win10, use Edge, & use cellular internet. Not to mention posting under what's presumably your real name & putting your city in your posts? That's no way to stay anonymous.

For instance, who's George & Doris?

Windows 10 Privacy: Everything you need to know to keep Windows 10 from spying on you

message edited by riider


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