Downloaded the Upgrade to W10 but nothing happened

April 27, 2016 at 11:15:04
Specs: Windows 7
I noticed ijack's answer/question Are you saying you have followed stepas 1&2 here:
My answer is yes, I have done that. I ran the upgrade but the dialog box disappeared without upgrading

See More: Downloaded the Upgrade to W10 but nothing happened

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#1
April 27, 2016 at 11:45:06
No idea what question you are referring to. Please give us a link or tell us what steps you mean.

Always pop back and let us know the outcome - thanks


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#2
April 28, 2016 at 07:06:32
I've downloaded the update to get me to Windows 10. When I click on 'run', the dialog box disappears immediately and nothing is updated. Do I need to save it?

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#3
April 28, 2016 at 12:02:37
Use the Upgrade Now button here and Save the exe file on the computer:
https://www.microsoft.com/en-gb/sof...

Double click the saved file to start the Upgrade.

Always pop back and let us know the outcome - thanks


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Related Solutions

#4
April 28, 2016 at 14:49:03
The file is only downloaded into my download file. There is no option to save, only run or cancel. right clicking and double left clicking does nothing. As before, when I left click on the run button, the box disappears having accomplished nothing. Do I have it blocked, somehow? Where would I go to unblock it.

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#5
April 28, 2016 at 15:13:03
If the file is in your download folder then it is already saved. What I was referring to is Saving it when "on the website" (rather than Running it).

It should run when double left clicked. Right click it, go to Properties and see if it mentions anything about it being blocked (text near the bottom of the Properties box). If so you could try putting a check mark in the "unblock" box then Apply but somehow I doubt this will help.

Is the saved file:
GetWindows10-sds_____________.exe
(the exe part might not be showing.

Always pop back and let us know the outcome - thanks


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#6
April 28, 2016 at 15:25:39
When I right click, I get to inspect the html code for the web site. Double left click=nothing
but another download copy

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#7
April 28, 2016 at 15:47:57
May I ask again, is the name of the Saved file (if you saved it):
GetWindows10-sds_____________.exe
The exe part might not be showing.

In your #6 to refer to html code for the website. What I suggested was to download the file into your computer and Save it rather than do anything else on the website. You then go to that saved file in your computer (which should be GetWindows10-sds_____________.exe) and double click it to start the install.

From your responses I am unclear about exactly what you are doing.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#8
April 28, 2016 at 16:38:34
Let me go over this again.

This is what I am suggesting:

Go here:
https://www.microsoft.com/en-gb/sof...
Click the "Upgrade now" button.

It will then ask if you want to Save or Run this file:
GetWindows10-sds_____________.exe

Say Save (or "Save As" if you are not sure where it will go to on your computer).

Close the website, come off the internet and find the saved file
GetWindows10-sds_____________.exe

When you find the file double left click it to start the upgrade.

If nothing then happens let us know.

Always pop back and let us know the outcome - thanks


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#9
April 28, 2016 at 19:51:06
Hi Derek,
I did everything you suggested. The thing is there is no 'save' option on the dialog box. I've called my computer guy to come over tomorrow and figure it out. I wish there was a way to upload a screen shot, so you could see what I mean.

Thank you for your patience.


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#10
April 29, 2016 at 04:22:01
You can load a screenshot on here:
http://www.zippyshare.com/
It doesn't need an account. You just give us the address (URL) it gives you and we go there to look at it.

Lack of Save option seems strange.

Always pop back and let us know the outcome - thanks


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#11
April 29, 2016 at 20:43:31
Maybe the browser he is using that is having the save/no save issue

You have to be a little bit crazy to keep you from going insane.


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#12
April 30, 2016 at 04:49:38
Yes, re #11, you could always try an alternative browser. Firefox, Chrome or whatever.

Always pop back and let us know the outcome - thanks


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#13
May 3, 2016 at 23:06:47

1) Go on here and download the tool... 32 or 64bit make sure you download right one
https://www.microsoft.com/en-us/sof...

2) Run the program and it will give you two options
Select "Create installation media for another PC"

3) Click next select everything you need to (version of windows, 32 or 64 etc...)

4) click next and it will create the boot-able usb.

5)Plug that into your desktop or laptop

6) On start-up spam the F12 Key until boot menu pops up

7) Select your USB to boot from

8) Once booted click next until you get to the screen where there are two options
1)Upgrade
2) Custom
don't remember exactly what it says my apologies.

9) Select custom

10) select the hard drive you want to install it on and click next. Than windows will start installing...

Regards,
John Ryan | Tech Support
https://www.clouddesktoponline.com


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#14
May 13, 2016 at 11:16:23
I have tried this as well - and no matter what I do or how I try to upgrade - on or offline - I get the Windows is Up to Date window - wait a few days - and all it does is update normal win 7 updates and security certificates - it will never actually download the win10 upgrde

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#15
May 14, 2016 at 05:47:24
A couple of things I noted when updating a bunch of Windows 8 machines at work lest summer:
If you have more than one log on to the machine, you MUST be logged on as the administrator, it is not sufficient to run it under a user and OK it with admin password. I found out that this does not work, it fails.
Before doing the upgrade to Windows 10, make sure that you manually run Windows Update on your prior installation and take all recommended updates
Another bit of advice comes to mind and that is to back up all important files to external media/drive before continuing. If the upgrade fails poorly and does not reverse properly, having all of your personal files safe opens up a lot more options for you (Factory Restore, New Hard Drive, Clean Install, throwing the machine out the window [make sure no one is around], jumping up and down on it, buying a new machine, etc.).

You have to be a little bit crazy to keep you from going insane.


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#16
May 14, 2016 at 07:13:39
"jumping up and down on it"
It can sure make you feel better.

Always pop back and let us know the outcome - thanks


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