Solved Displayed window is cropped (cannot see the entire window)

Dell / Inspiron 530
June 22, 2018 at 12:09:46
Specs: Microsoft Windows 10 Home, 2 GHz / 4GB
I use an application that has been around for at least a dozen years. I used it on Windows XP. And then Windows 7. And now I’m having a problem with it on Windows 10.

Problem is the size of the displayed window is fixed and the right side and bottom of the window are cropped. I can lessen the width or height of the window but cannot make it bigger.

I see this behavior on three Windows 10 computers. However, it works normally on a Windows 7 computer.

Tried different screen resolutions. The size of the window changes but the cropping remains consistent.

Upon startup, it always opens in the upper left of the display, something that no other applications do.

The application is at http://k1el.tripod.com/WKMGR.html. Click on Download WK2MGR 2.1.

Is there something about an older application that causes this problem? Is there a configuration setting in Windows 10 to make this application function normally?

Thanks.

Steve


See More: Displayed window is cropped (cannot see the entire window)

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✔ Best Answer
July 2, 2018 at 19:02:13
Hello all,

I was able to acquire and install the firmware upgrade referenced in my last post. And to install a more recently developed Windows application to configure the hardware. Basic testing indicates the duo works well together.

I discussed the cropping issue with the vendor prior to posting to this forum. It is unclear to me as to why the firmware recommendation did not arise at that time.

Given that my problem is resolved, I believe we can end this thread. My thanks to the several of you who offered advice and suggestions. Thanks for sticking with me!

Steve



#1
June 22, 2018 at 14:06:29
I'm not going to click on your link or download whatever that is, but did you check the System Requirements/Compatbility? Maybe the software is not compatible with Windows 10.

Doing the best I can here... And remember, there's always more than one path to success. :)


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#2
June 22, 2018 at 15:30:58
Your link says page not found.

I've no idea what this application is supposed to do but it sounds like it is simply incompatible with Windows 10 (too old and therefore insufficiently developed). You could try installing it in compatibility mode, assuming it has a normal install, but it is difficult to say more about an unknown quantity.

Always pop back and let us know the outcome - thanks


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#3
June 22, 2018 at 17:01:44
Here is a thread that may be of some assistance:

https://groups.io/g/k1elsystems/top...

This is the home page:

https://groups.io/g/k1elsystems

MIKE

http://www.skeptic.com/


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#4
June 22, 2018 at 19:08:29
My apologies for the bad link. This should work: http://www.hamcrafters2.com/WK2MGR....

Thanks mmcconaghy for groups.io link. That's my thread wherein I asked other users for advice. Got nothing useful. The developer of the application suggested the problem is due to screen resolution but I got nowhere with that.

Given the now widespread use of Windows 10 and the relatively widespread use of this application, it seems curious that no one else on that groups.io group has complained about this problem. That's why I was thinking (hoping) it's a Windows 10 configuration issue.

I'll look into the compatibility mode, thanks for the idea.

Steve


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#5
June 22, 2018 at 19:58:16
Something to try. For testing purposes, try changing the text size. We have a program at work that has this same issue.

Right click on the desktop and click on Display Settings. Under Scale and layout, bump it down to a lower percentage.


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#6
June 23, 2018 at 04:22:49
Have you by chance changed anything in your Win 10 dpi setting, ie custom scaling? I changed mine and it does cause some cropping, which happens to be in a manner that I can accept.

See Settings cog > System.

Always pop back and let us know the outcome - thanks


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#7
June 23, 2018 at 05:55:11
THX1138,

The "Scale and layout" is set to "100% (Recommended)". Other choices in the drop down are 125, 150 and 175%.

Thanks.

Steve


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#8
June 23, 2018 at 06:07:48
Derek,

I have not knowingly change the dpi configuration. As I understand it, the dpi setting is at Settings => Display => Scale and layout drop down. It is set to "100% (Recommended)". Other choices in the drop down are higher.

A further piece of this puzzle: I acquired my desktop Windows 10 Home computer in late 2016. I used the WK2MGR at that time to configure the peripheral device which WK2MGR supports. I'm sure there were no issues with the WK2MGR application, else I would have raised the issue then and I would certainly remember a cropping problem.

Appreciate the suggestions from everyone.

Steve


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#9
June 23, 2018 at 06:21:09
"The "Scale and layout" is set to "100% (Recommended)". Other choices in the drop down are 125, 150 and 175%."

Interesting, my personal laptop and all the computers I work with at work have the native recommended scale set at 150%. Are you running the resolution at the native resolution of the monitor? Also what size is the monitor and what is the native resolution of it?


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#10
June 23, 2018 at 06:50:27
The desktop computer monitor is a 22in ViewSonic VG2230wm, 1680 X 1050. The Windows 10 Resolution is set to "1680 X 1050 (Recommended)".

My Dell M4800 laptop's "Scale and layout" is set to "125% (Recommended)" and its Resolution is set to "1920 X 1080 (Recommended)".

Both computers crop the WK2MGR application.

Steve


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#11
June 24, 2018 at 15:45:20
I don't have any expertise or experience with this problem, but I'm
surprised nobody has asked for a screen shot showing the cropping.
I'd think that could be informative.

-- Jeff, in Minneapolis


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#12
June 24, 2018 at 16:15:30
Without seeing a screenshot, my wild guess is that the text and/or
the controls in the program's dialog are hardcoded for a font or a set
of APIs used in earlier versions of Windows that have been replaced
by new ones that have different pixel dimensions, and the APIs which
determine the required window size are not able to handle the change.

Or the window dimensions themselves might be hardcoded!

-- Jeff, in Minneapolis


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#13
June 24, 2018 at 17:57:03
Derek suggested trying compatibility mode. That was a good idea, thank you Derek. On the desktop computer right click on wk2mgr.exe => Troubleshoot compatibility => Try recommended settings => Test the program. Windows 10 Home configured the exe to run with Windows Vista (Service Pack 2) compatibility. As far as I can determine, the application displays correctly and functions as expected.

Sadly, no go on the Windows 10 Pro Dell M4800 laptop. Tried all available compatibility modes without success.

Thanks all and still open to ideas.

Steve


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#14
June 24, 2018 at 17:59:30
Hello Jeff Root. I could do screen shots but the method to include or attach them to postings is not obvious to me. How does one go about it?

Steve


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#15
June 25, 2018 at 03:50:41
You have to use an upload website. I use file convoy which is free and has no hang ups or sign in's. Just let us know the URL that they give you and we can go there to view it:
http://www.fileconvoy.com/index.php

Always pop back and let us know the outcome - thanks


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#16
June 25, 2018 at 05:24:05
Thanks for the advice. I posted cropped and uncropped screen shots at:

http://www.fileconvoy.com/dfl.php?i...

Steve


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#17
June 25, 2018 at 10:04:56
I know of no fix but still suspect reducing or maybe increasing the dpi (scaling) might affect it - see what happens when you try.

Always pop back and let us know the outcome - thanks


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#18
June 25, 2018 at 13:27:50
Hello Derek,

I tried some different “Scale and layout” settings on the Dell laptop. The WK2MGR window is cropped at each setting about the same as the screen shot I posted earlier today. The degree of cropping varies slightly among the settings.

Resolution set to “1920 X 1080 (Recommended)”:
Settings => System => Display => Scale and layout at 150%
Settings => System => Display => Scale and layout at 125% (Recommended)
Settings => System => Display => Scale and layout at 100%

Resolution set to “1024 X 768”:
Settings => System => Display => Scale and layout at 150% => not available
Settings => System => Display => Scale and layout at 125%
Settings => System => Display => Scale and layout at 100% (Recommended)

Thanks for the suggestion.

Steve


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#19
June 25, 2018 at 14:40:05
Seems to me that there is some difference in Win 10 which this old program doesn't understand (another way of saying I don't really know).

Just thinking out loud I wonder if there is any future in changing text size (smaller maybe?), see here:
https://www.windowscentral.com/how-...

EDIT:
Did you try creating a shortcut to the program then right clicking the shortcut and trying the compatibility options in Properties? There are even screen resolution options there.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#20
June 25, 2018 at 15:22:39
One thing I noticed is that the cropped Windows had bolded fonts where the uncropped window doesn't. It's possible the default font for Windows 10 is causing the issue.

Depending how deep you want to delve into this issue, you might want to try changing the default font. it involved modifying the registry, if you are not comfortable with doing so, I would leave it alone. If you are comfortable with this, then here's how.

https://www.windowscentral.com/how-...


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#21
June 26, 2018 at 01:04:35
The problem could be that the window was designed using a
particular set of APIs, and for some reason that set of APIs is
not being used.

The Common Control Library (ComCtl32.dll) is an example of
a file that has gone through many revisions over the history of
Windows. It determines what the various controls on windows
look like, and how big they are. It includes things like text input
boxes, checkboxes, radio buttons, file open dialogs, and so on.

Read the first 3 or 4 very short paragraphs about ComCtl32.dll
on this page for a sense of what might be involved:

https://docs.microsoft.com/en-us/wi...

Another possibility might be that you need to enable an old
version of .NET Framework. The old versions are included in
Windows 10 but not enabled by default.

Do you have a list of requirements for running the program?

-- Jeff, in Minneapolis


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#22
June 27, 2018 at 16:55:27
My apologies for being absent for a couple of days.

I am going to put the most recent ideas on hold pending the outcome of another line of inquiry.

While discussing this problem on this forum with you fine gentlemen, I have also been discussing it further with the manufacturer of the hardware (who is also the provider of the associated Windows configuration software). I have learned that the hardware's firmware can be updated relatively easily and economically. Updated firmware would enable the hardware to be configured with a different (much more recently developed) Windows application which is known to function properly on Windows 10. I much prefer this path to tinkering with the nuts and bolts of Windows, I hope the firmware upgrade does the trick.

Work related travel for the rest of this week and family activities over the weekend will keep me from pursuing the firmware upgrade until (probably) early next week. I'll post with results at that time.

In the meantime, my sincere gratitude for the ideas and advice from each of you.

Steve


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#23
July 2, 2018 at 19:02:13
✔ Best Answer
Hello all,

I was able to acquire and install the firmware upgrade referenced in my last post. And to install a more recently developed Windows application to configure the hardware. Basic testing indicates the duo works well together.

I discussed the cropping issue with the vendor prior to posting to this forum. It is unclear to me as to why the firmware recommendation did not arise at that time.

Given that my problem is resolved, I believe we can end this thread. My thanks to the several of you who offered advice and suggestions. Thanks for sticking with me!

Steve


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#24
July 3, 2018 at 04:11:51
Glad to hear you've sorted it and thanks for letting us know.

message edited by Derek


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