Solved Desktop icons are not working

Dell / Inspiron 17r
May 14, 2020 at 16:51:05
Specs: windows 10, 2.3/8
When I click a desktop icon, I get the moving circle but the application does not open. I ran Malwarebyte and Ccleaner but that did not help.

See More: Desktop icons are not working

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✔ Best Answer
May 16, 2020 at 16:02:09
Next step Brian.

Open Task Mananger > File > Run new task. Copy & Paste > msconfig & in the window that opens, click OK.
In the System Configuration window that opens, in the General section, click on Normal startup, click > Apply & then OK.
Reboot.

message edited by Johnw



#1
May 14, 2020 at 17:11:08
Wait a while, you may have a MS update downloading.
Task Manager will indicate what is happening.

How much Ram/memory do you have installed?


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#2
May 14, 2020 at 17:13:02
I see you have 8gb memory, forgot to look. That is Ok.

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#3
May 14, 2020 at 19:16:43
Johnw,

Thank you for your response. I’m checked Task Manager and nothing was listed.

Brian W


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Related Solutions

#4
May 14, 2020 at 19:28:07
Upload SS ( screenshots ) of Processes in Task Manager please Brian. Don't forget to use the scroll bar so I see everything.

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#5
May 14, 2020 at 19:39:44
Johnw,

I do not know how to upload screenshots to this forum.

Brian W


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#6
May 14, 2020 at 19:46:05

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#7
May 14, 2020 at 20:45:05
It could not hurt to run ADWCleaner from Malwarebytes to double check.

You have to be a little bit crazy to keep you from going insane.


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#8
May 15, 2020 at 01:54:14
Dont have to screenshot processes, you could open powershell and type:

Get-Process

and just copy paste the result.


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#9
May 15, 2020 at 08:34:16
Fingers,

I ran ADW and this was the results: (1) Preinstalled.SmartByte - Rivet Networks (2) Preinstalled.DellUpdatefor Windows10 (3) Preinstalled.DellSupportAssistAgent (4) Preinstalled.DellCommand|PowerManager.

I don't know what to do with these four files.

Thank you.
Brian


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#10
May 15, 2020 at 08:35:32
Kilavila,

Thank you for your response. I do not know how to use Powershell.

Brian W


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#11
May 15, 2020 at 08:53:38
Johnw,

Thank you for your response. I was able to open Task Manager on the desktop but I could not load that file into FileConvey.

Brian W.


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#12
May 15, 2020 at 09:40:22
re: "I do not know how to use Powershell."

Just enter Powershell in the Win 10 search field (lower left). The Powershell app should show up.

Click it and you'll get a command-prompt like window. Enter Get-Process and hit enter.

Better yet, to save the data, send the output to a text file: Get-Process > myprocesses.txt

While it processing and creating the txt file, you won't see anything happening. Wait until the "command prompt" comes back. as long as there are no errors, you should be all set.

On my system, it save the file in my User folder. You can search for it the same way you searched for Powershell, just by typing in whatever name you chose for it.

message edited by DerbyDad03


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#13
May 15, 2020 at 10:47:15
Right click on one of your desktop icons, then click Properties. Is the info listed under Shortcut tab correct?

Did you try using System Restore? Choose a date before the problem began.


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#14
May 15, 2020 at 15:06:57
Johnw,

Thank for your your response. Please see http://www.fileconvoy.com/dfl.php?i... for a text file of Task Manager.

Thanks again,
Brian


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#15
May 15, 2020 at 15:08:34
DerbyDad03,

Thank you for your response. I was able to use Powershell and sent the appropriate file to Johnw.

Brian W


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#16
May 15, 2020 at 15:10:09
riider,

Thank you for your response. I checked each icon and the information under Shortcut was correct.

Brian W


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#17
May 15, 2020 at 16:34:08
"I ran ADW and this was the results"
Lets start again.

Run AdwCleaner
https://www.softpedia.com/get/Antiv...
https://www.bleepingcomputer.com/do...
https://www.malwarebytes.com/adwcle...
https://toolslib.net/downloads/view...
Close all open programs and internet browsers.
Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click Scan Now
Click on Quarantine for all it finds.
Reboot.
Please Copy & Paste the contents of that logfile with your next reply.
https://i.imgur.com/qERgl4y.gif


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#18
May 15, 2020 at 16:53:02
"Thank you for your response. I was able to open Task Manager on the desktop but I could not load that file into FileConvey"
It doesn't have to be FileConvoy, there are many, many sites around. As long as you give us the link.

Try Imgur.


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#19
May 15, 2020 at 17:04:07
Johnw,

Thank you for your response. Please see #14.

Brian W


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#20
May 15, 2020 at 17:09:35
"Please see #14"
I have it Brian, need screenshots.

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#21
May 15, 2020 at 18:31:27
Johnw,

Here are screenshots 1 - 10.
http://www.fileconvoy.com/dfl.php?i...

Thank you.
Brian


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#22
May 15, 2020 at 18:34:12
Have you done post #17

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#23
May 15, 2020 at 18:35:31
Johnw,

Here are screenshots 11-18.
http://www.fileconvoy.com/dfl.php?i...

Thank you.
Brian W


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#24
May 15, 2020 at 19:05:25
"Here are screenshots 11-18"
We are going around in circles Brian, I already have those.

Refer my post #17


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#25
May 15, 2020 at 19:14:47
You sure have a lot of programs installed that would seem to indicate you've been having problems. When & why did you install System Mechanic, Defraggler, HouseCall for Home Networks, Speccy, Belarc Advisor, Recuva? Which antivirus do you have - Cyren?

It's time to clean house starting with System Mechanic. But before doing that, open CCleaner, click Tools > Startup, then at the lower right, click "Save to text file...", then post the list.


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#26
May 15, 2020 at 19:53:42
Could the problem be a corrupted icon database?

Brian W


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#27
May 15, 2020 at 20:13:21
"Could the problem be a corrupted icon database?"
Exactly, that is what I am trying to establish.

If after quarantining what adwcleaner finds & you still have the problem, that is a possible.

message edited by Johnw


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#28
May 16, 2020 at 06:37:15
Johnw.

Thank you for your response. I noticed that one desktop icon (AOL Gold) is blank. The name of the icon is there but not the picture. Does this indicate a corrupted icon database?

Thanks again,
Brian W


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#29
May 16, 2020 at 07:39:44
"I noticed that one desktop icon (AOL Gold) is blank"

Like I alluded to in response #25, you have a lot of crapware installed. Did you try System Restore like I suggested?


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#30
May 16, 2020 at 08:20:35
riider,

Thank you for your response. The text file from ccleaner is at http://www.fileconvoy.com/dfl.php?i...

I did a system restore but still have the same problem.

Thanks again,
Brian W


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#31
May 16, 2020 at 08:34:35
Johnw,

Thank for your your response. I ran ADWcleaner; the logfile can be found at
http://www.fileconvoy.com/dfl.php?i...

Thanks,
Brian


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#32
May 16, 2020 at 09:05:51
Please don't put a period at the end of your links.
http://www.fileconvoy.com/dfl.php?i...

Here's the edited list. Nothing suspicious but certainly several things that could be disabled. Do you really still use AOL Desktop? Even if you do, it's totally unnecessary in this day & age. It loads at startup & runs in the background. Being that the desktop icon has changed, that might be your culprit. Uninstall it.

Yes HKCU:Run CCleaner Smart Cleaning
Yes HKCU:Run MyDriveConnect.exe
Yes HKCU:Run OneDrive
Yes HKLM:Run BrotherSoftwareUpdateNotification
Yes HKLM:Run BrStsMon00
Yes HKLM:Run ControlCenter4
Yes HKLM:Run DellMobileConnectWelcome
Yes HKLM:Run HP Software Update
Yes HKLM:Run I17A
Yes HKLM:Run IAStorIcon
Yes HKLM:Run RtHDVBg_PushButton
Yes HKLM:Run RTHDVCPL
Yes HKLM:Run SecurityHealth
Yes HKLM:Run WavesSvc
Yes Startup User AOL Desktop Launcher.lnk
Yes Startup User Monitor Ink Alerts

"I did a system restore but still have the same problem"

When you ran System Restore, did you select a date prior to the date of desktop shortcut problem? Did you install or update any programs right around the time the problem began?


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#33
May 16, 2020 at 10:29:29
riider,

Thank you for your response. How do I determine which items can be disabled? I selected a system restore date that was prior to the date of the desktop shortcut problem; I didn’t install any program around the date the problem began but I did do the Windows updates.

In regard to AOL Desktop, I wanted to get rid of it but my wife wants to keep it. (Happy wife-happy life).

Brian W


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#34
May 16, 2020 at 16:02:09
✔ Best Answer
Next step Brian.

Open Task Mananger > File > Run new task. Copy & Paste > msconfig & in the window that opens, click OK.
In the System Configuration window that opens, in the General section, click on Normal startup, click > Apply & then OK.
Reboot.

message edited by Johnw


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#35
May 17, 2020 at 18:21:25
Johnw,

Thank you for assistance. All of the desktop icons with the exception of AOL Gold (which is blank) are working correctly.

Brian W


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#36
May 17, 2020 at 18:32:16
Good news Brian, be aware that AOL Gold contains adware.

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