Dell Optiplex 9020 no post, bios, boot menu

March 29, 2018 at 01:26:39
Specs: Windows 10, intel i5/8gb
no post, no bios, one boot menu, black screen. but it does go into windows. i tried clearing cmos by pulling battery and moving jumper but bios will still not come up.

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#1
March 29, 2018 at 02:30:37
"but it does go into windows"
It's usually a setting in the bios, possibly Splash Screen on or off.

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#2
March 29, 2018 at 02:55:04
But everytime get into windows my video resolution settings are reset and my mouse goes off the right side of screen into oblivion. And if it is just a simple splash screen on/off how do i get there to adjust that? And what about my boot options menu? Thanks, but that was no help

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#3
March 29, 2018 at 04:11:45
Be patient. Initial responses are often predicated by the information first posted; and in hopes of discovering more about what is happening, what has been tried - and level of know how by the person posting the the problem.

Do you not see the bios setup option display - as in which key(s) to press to gain access?

Are you saying that the F key options - boot menu etc. - don't work either?


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Related Solutions

#4
March 29, 2018 at 04:46:14
That is correct, no bios setup option. No F keys are working. I cannot access anything but windows.

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#5
March 29, 2018 at 08:08:45
A long shot - and it is just that... Try with another keyboard?

Any "noises" - as in beep codes?

Incidentally it seems that the Optiplex has a few issues around the absence of the POST routine.. At least when I dun google trawl more than a few returns/hits crop up.

I used this search term/string:

no post on dell optiplex but system boots into windows 10 OK

and

no post on dell optiplex

I'm not entirely clear on what you mean by:

no post, no bios, one boot menu, black screen

no bios and no post - yes; but one boot menu, black screen?

This "may" be of interest - at least worth a look-see?

http://tinyurl.com/y8parpss

and this chap (emjay)17 found a way to get access to bios (his system wouldn't boot either); and may offer a solution (scroll down a ways to where he reports disconnecting assorted items...):

http://www.tomshardware.co.uk/forum...

- and this link looks like it provides a possible way to bios etc - from within windows-10:

https://www.laptopmag.com/articles/...

I don't run windoze these days; apart from win7 on a Mac via BootCamp and/or Parallels. And from what I see of win-10 I'm very glad I don't use that at all. Every time there's an update many pholk report problems various. But I'm following this thread in order to learn what goeth wrong and how it may be fix-ed....


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#6
March 29, 2018 at 15:48:40
Did this problem just suddenly arrive out of the blue or was it after something you did?

Bear in mind we cannot see what is going on and have to deduce it from mere words - for example, the mouse going off to the right was not included in the original post and not something we could have possibly known.

Always pop back and let us know the outcome - thanks


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#7
March 29, 2018 at 20:45:04
Mouse going off to the right of the screen may mean that you have dual monitors set up even if there is only one monitor. The extra real estate that would be the second monitor is where the mouse pointer is going. Check your video properties or video card driver software.

Sometimes a powered, multimedia or wireless keyboard is not active until after Windows has booted so you cannot access boot and BIOS functions. If it is a simple wired keyboard, try a different rear USB port (some USB ports are/were run through third party internal hubs or chips and not directly on the main chipset. These also may not be active until drivers are loaded with Windows. If switching to a different rear USB port does not solve this, and your system has a PS2 (round) port, use a PS2 keyboard and you should have access to preboot functions.

You have to be a little bit crazy to keep you from going insane.


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#8
March 31, 2018 at 02:32:05
Thanks Fingers. I can confirm that my RIi mini i8 wireless keyboard does work in any computer environment. And it uses USB and I have accessed my BIOS with it. I don’t own a wired keyboard, but could probably borrow one.
As far the first paragraph of your kind answers, I have attempted to ditch the phantom second monitor, but ran into a brick wall. And when I searched for an answer I was informed that it was to do with my seemingly wrecked BIOS. So I decided that I need to fix it and don’t know how...still. But thank you.

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#9
March 31, 2018 at 07:12:04
Certainly easier to deal with once you know 'where the pointer goes'.
Borrowing a wired keyboard is probably the best bet and should work.

You have to be a little bit crazy to keep you from going insane.


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#10
March 31, 2018 at 07:48:47
"i tried clearing cmos by pulling battery and moving jumper"

By doing that, you removed any customized settings. BIOS defaults are never 100% correct, they are merely a starting point. By loading defaults, you probably disabled USB at startup. Borrow a true PS/2 keyboard (not USB with PS/2 adapter), tap the F2 key at startup, then correct the BIOS settings.

"everytime get into windows my video resolution settings are reset and my mouse goes off the right side of screen into oblivion"

Since you have a 2nd monitor connected, the display setting is probably set to extend rather than mirror, that would explain why the mouse pointer goes off the screen "into oblivion".


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#11
March 31, 2018 at 07:51:55
If the recent suggestions don't help let us have the answer to my question in #6 because it might give a clue about what has happened.

Always pop back and let us know the outcome - thanks


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