Dell Inspiron 660 ground to a halt

Dell Inspiron 660 desktop computer- 2rd...
September 3, 2017 at 05:34:03
Specs: Windows 10, 512
My Dell Inspiron 660 i3 has slowed up to almost motionless...
After restarting for a third time via the power button, I ended up going back to Bios default settings as per Dell's problem page, but no improvement. I've ran Windows Troubleshooter.... I'm at my wits end.

The RAM is plenty for what I'm using.
The antivirus is TotalAV.

It literally just happened when I started work today.... No apparent reason....
If I try to access Task Manager I eventually get a box up stating the following....

'Failure to display security and shut down options
The sign in process couldn't display security and sign in options when Ctrl+Alt+Delete was pressed. If Windows doesn't respond, press Esc, or us the power switch to restart.'

Does anyone have any ideas, and if so can they help using laymen's terms and instructions on what I could try.

Many thanks.

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September 3, 2017 at 05:43:36
mmm - there is the possibility of pest infections... and there are several free and safe to use utilities (regularly suggested here which may help. But it does of course presume you can at least get into safe-mode if not normal.

As a starter - and this does not require windows to boot up... try the Kaspersky Rescue disk approach. It's a linux based disk which will load into RAM only. It then goes online to update itself; after-which it will scan the entire hard drive - windows entire installation too - and deal with whatever it finds and can.

This link details in layman's terms how to set about it:

Start there and see what happens.

If you can boot into safe-mode at least then there is another oft recommended, and safe to use, utility too:

Download that utility and run it; let it do "everything" it offers. It will backup the registry first. Ideally it is run in safe-mode but will work ok in normal mode.

The download is not the big green button at the top of the page. Scroll down slightly to a text list of download sources; use one of those.

Any logs generated by Kaspersky - retain for possible use here.

The pest removers alluded to initially can be run later, and it would be advisable to run them

message edited by trvlr

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September 3, 2017 at 06:44:52
"The antivirus is TotalAV"

There's your problem. TotalAV is a fake antivirus program. Bogus AV review sites have been setup to promote it & it's being touted as the best thing available. I certainly hope you didn't pay for it!

You are going to have to do a through cleaning to purge your system of TotalAV along with any nasty stuff it allowed onto your system. Download & run all of the following.

Junkware Removal Tool (JRT):

I also recommend installing & running CCleaner-Slim. Run both the cleaner & registry scanner...remove everything they find. You can also use CCleaner to uninstall programs & disable unnecessary startup programs. Be sure to download the "Slim" version.

After doing all the above, reboot & then install BitDefender Free Edition as your AV protection. You will have to register an email address for it to work.

Here's a review from a site you can trust:

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September 3, 2017 at 06:49:14
Seriously?? I've been running it for months and had no problems.... Yes I paid for it...

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Related Solutions

September 3, 2017 at 07:16:57
How did you find TotalAV & what made you choose it over other well known "non-bogus" alternatives? Did you do a search & then click on one of the results that says [AD] in the corner, such as either of these?

Sorry, but you got scammed. As explained in the onlinethreats link in my other response, top10best is a bogus AV review site setup to promote bogus AV software.

Try using the software I posted. You don't even have uninstall TotalAV. I guarantee the cleaners will do it for you.

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September 3, 2017 at 07:23:41
Wow. You are a legend. Been going out of my mind trying to approach this sudden problem for about 5 hours. Uninstalled (already, soon as I read your helpful comment) and the PC began working, currently running Malwarebytes suggestions, and will be taking you up on the bitedefender AV advice too. Can't thank you enough....

Can't believe I was sucked in. I consider myself as pretty savvy, I'd have given my old man a right telling off for doing something so stupid! Yes, you're right on my searches too. I did have Avast in place before that. Good heavens. Worth me changing all my passwords etc??

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September 3, 2017 at 07:25:24
CCleaner never recognised it as a problem.... I've had it installed since April.... And I CClean every couple of weeks. Surprising really.

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September 3, 2017 at 07:35:32
Run Kaspersky first as above - then the excellent pest/malware removers as suggested by riider. Those are the items to which I alluded as a follow on to the initial purge...

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September 3, 2017 at 07:36:50
Thanks trvlr, much appreciated.

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September 3, 2017 at 07:40:23
CCleaner doesn't find/remove viruses or malware; that's not it's job.

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September 3, 2017 at 07:49:04
Yes, CCleaner is a general system cleanup tool but is not for finding/removing malware or viruses. The only time that it can ever get anything remotely near that is if you happen to have had an infection attempt immediately before you use it. It can then hook out something nasty which happens to be lurking in temporary files. Nice when it happens but not something that can be relied upon in any way.

Always pop back and let us know the outcome - thanks

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September 3, 2017 at 07:54:24
Is it worth changing all my passwords to all my various accounts now? Or is that closing the stable door after the horse has bolted?

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September 3, 2017 at 08:13:27
When you have run ADWCleaner, JRT and MalwareBytes then, yes, it would be a good idea to change your passwords.

Always pop back and let us know the outcome - thanks

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September 3, 2017 at 08:17:27
Most definitely change "all" passwords; and maybe the wifi access key too. If change the later make sure you keep a note of the update key - perhaps stick a not on the base of the router (and even email it yourself)?

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September 3, 2017 at 09:42:16
Cheers fellas, much appreciated.

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September 3, 2017 at 11:33:48
There was a lot of rubbish on there, no doubt via Total AV.
All clean and running like a dream.

Thanks so much.

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September 3, 2017 at 12:38:36
One of the factors that many over look when installing "anything" downloaded off the web is the presence of junkware...

Whenever one installs anything downloaded as above.. "always" use the custom/manual mode - NOT the default/proffered automatic. Watch for and uncheck all those (so helpfully pre checked for your convenience).

Ensure you install "only the item you want; and thus avoid the situation you got into...

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September 3, 2017 at 15:19:45
If you download a lot of freebies this program helps guard you from checked items that might slip past you:

Note that it isn't necessarily the program that has the junkware, sometimes it is the particular website.
FileHippo is generally good but as always watch out for anything unwanted when/if you install "Unchecky".

Always pop back and let us know the outcome - thanks

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