CTO error- HP laptop stuck in system recovery failure screen

November 15, 2016 at 04:25:52
Specs: Windows 10
hi, i have a brand new HP laptop windows 10, when i logged on it went straight to Trouble Shoot PC and then my only option was to do Recovery Manager. This has failed with CTO Error but i cannot come out of the screen.
Can you advise how i come out of this screen, reboot etc so that is will bring me back to the original start up screen ie. Apps that i should have got in to at the start i.e log in etc.

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#1
November 15, 2016 at 08:12:21
If its brand new you should consider returning it under warranty. It might be a hardware failure.

Always pop back and let us know the outcome - thanks


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#2
December 8, 2016 at 01:25:47

I would try doing a clean install of Windows 10 first by booting from a USB drive
You can Use Rufus to do this , just search windows 10 installation from usb on YouTube

If the error still happens , then look at replacing the ram modules and or HDD


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#3
December 8, 2016 at 05:40:47
Re #2

The hardware changes could void the warranty if it has one.

Always pop back and let us know the outcome - thanks


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