computer suddenly won't boot up

Dell - inspiron 17.3" laptop - 4gb memor...
December 15, 2017 at 12:46:07
Specs: Windows 10 64 bit, Intel Core i5-4210U 1.7GHz/8GB
Not sure if this is all related but I will give you the details in case.

A month or two ago my laptop was left where it got quite wet. It was laying on a table and water started collecting on the table all day. I came home to find the bottom of my computer all wet. I took a hair dryer and dried it as best I could. Fortunately I was able to boot up, but have some bad streaks across the screen, although not bad enough that I can’t use it.

Over the last couple of weeks the computer is starting to get really slow. I was using Teamviewer the other night to connect to work, and it was taking seconds for each character to appear on the screen. I have run ccleaner, superanti spyware, malware bytes, and spybot. Spybot was the only thing that seemed to find anything which I cleaned.

Last night I was again using TV to connect to work and all seemed fine. I shutfown the computer last night at about 11PM. This morning I got up, turned on the computer. I got the screen that tells me the F keys to get into setup and boot setup, and then about 10-15 seconds later the computer dies. I tried this 3 times with the same result.

My first thought someone is wrong with the bios or boot sequence causing it to crash, so I thought I would try boot up with a Linux bootable CD. Of course I can’t find it. Strange considering I had 2 at one time. Amazing how things disappear. Anyway I digress.

I did have a Kapersky Rescue CD. I put in the drive, booted up, went to the boot properties to ensure it was going to pick the DVD drive before the HD and then let it do its thing. I save the Kapersky splash screen for about 10 seconds and then the screen went black and nothing seemed to happen after that. I tried this twice.

Although it seemed unlikely I was wondering about video issues. My laptop only had HDMI and I don’t have a monitor, so I went downstairs and connected the computer to the TV HDMI port. I help the power button down for abut 10-15 seconds to ensure the computer powered off. I then turned it on again. Again I got to the Kapersky splash screen, and then a couple of minutes later I got to the windows login screen. I didn’t recall this coming up during a cd boot but anyway I typed in my password and eventually was presented with my desktop. To test things out I actually used MS Word to type this up before pasting it into the web page. I haven’t yet tried, but I am now going to try reboot without the Kapersky CD and see what happens.


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#1
December 15, 2017 at 12:57:30
Okay I booted up with out the Kapersky CD and although it took some time it booted successfully.

The other issues that I forgot to mention was that when I did my last Windows 10 update (I think it was called the creator update), I lost my printer and had difficulty getting it back (I had a separate post on that). The other issue is that ever since that upgrade my wireless never connects automatically anymore even though the checkbox is checked to do just that. I see there is another windows 10 upgrade that started bugging me about 3 days ago. I almost worried to go ahead with it.

Any suggestions what I should do at this time. I am u and running so should I just assumed it is fixed or are there other tools I should run to check on things.


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#2
December 15, 2017 at 13:57:19
Go for the update there is a chance it will fix it.

Also run this freebie which is different to MalwareBytes itself:
AdwCleaner:
https://www.malwarebytes.com/adwcle...
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Clean" button.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#3
December 15, 2017 at 21:25:23
Also rerun Malwarebytes but make sure that the 'scan for rootkits' is checked off before you begin the scan.

You have to be a little bit crazy to keep you from going insane.


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Related Solutions

#4
December 15, 2017 at 21:28:14
As far as the printer and Wifi, you should go to the system mfg's site and download and install all of the current drivers for your system, starting with the chipset drivers. It is possible that Windows update installed its own driver or some incompatible element that effected the hardware. The newest drivers should fix that.

You have to be a little bit crazy to keep you from going insane.


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#5
December 18, 2017 at 10:13:17
Hi everyone,

So the machine is still working. Is it possible the booting with the Kapersky cd fixed something. I am shocked that it would not stay on after booting, but then after booting with the Kapersky CD and getting to the desktop, I can boot from the hard drive without any issues.

Derrick - I did go ahead with the Windows update and of course it broke my printer again. It could not be found through Bluetooth. I connected a cable and as soon as I did some HP software started installing. I was able to get it to finally print with the cable. The printer is at my sisters right now and I didn't get time to re-rest the Bluetooth again before I left. When I do I will post back here.

I ran the AdwCleaner and it found one PUP whcih I cleaned up.

Fingers - I will also run malwarebytes again and make sure 'scan for rootkits' is checked.


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#6
December 19, 2017 at 11:15:04
So I started the Malware bytes yesterday making sure the 'scan for rootkits' was checked. Was still running last night at 6:30 when I wanted to leave work so I left my computer in my office overnight. Got to work this morning and found the computer looking like it powered off. I found the computer did not power off but I cannot get the screen to come back on. tried pushing different keys, hit the power button, took it into the meeting room and connected to the big screen, but still can't get anything. This leads me to believe that my original problem wasn't that the computer died, I think the screen just went away. I am guessing my video is gone or going?

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#7
December 19, 2017 at 11:18:36
I powered off the machine by holding down the power button for several seconds and then powered it back on. I am once again at my desktop, for how long I don't know.

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#8
December 19, 2017 at 12:22:37
It sounds like you have an intermittent hardware failure.

How To Ask Questions The Smart Way


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#9
December 19, 2017 at 17:11:59
yes that is what I am afraid of. It has been fine all day so far. Scan is running again.

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#10
December 19, 2017 at 20:57:25
Check power settings in Windows, set the hard drive to 'Never' power down. When the system is in sleep the hard drive is powered down anyway. This has helped many with this problem. You may find slightly shorter battery life but putting it to sleep sooner when not needed may be enough to offset this. If doing this does not fix the initial problem, you can always restore it to the way it was and continue looking for the answer.

You have to be a little bit crazy to keep you from going insane.


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#11
December 20, 2017 at 07:05:58
Okay I ran the scan twice in a row and both times I got a 'Malware service has stopped and has to be restarted. Finally I let the scan run again lat night and it ran for a little over 8 hours but finally came to completion with 0 threats detected and 0 threats quarantined. I will be using the machine heavily over the next three days so we will see how it goes.

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#12
December 23, 2017 at 10:18:32
Okay got the scan to run about 3 days ago with no issues. Also the screen has been fine for the last 3 days. Let's hope all is okay now. Thanks to everyone for their help. Merry Xmas everyone. Hope you have a wonderful holiday season.

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#13
December 23, 2017 at 19:52:18
With Windows 10 there are occasionally problems with Windows Updates and after a restart or two the issues fade away. Note that on Windows 10 a Restart clears more things than if you just shut down and start it up which saves many settings, last viewed web pages, etc.. A forced shut down maybe somewhere in between the other two.

You have to be a little bit crazy to keep you from going insane.


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