Computer shuts off randomly Samsung dp700a7d model

Samsung Series 7 dp700a3d-a01us all-in-o...
June 11, 2017 at 18:48:50
Specs: Windows 10, 2.50GHz/8 GB ram
I own a samsung dp700a7d all in one computer. I have never really had an issue with it until recently even though i factory reset my computer because we were moving. It will randomly shut off with no warning. I am a photographer and i dont run nothing too crazy. Only a new software called affinity photo. i Am in the process of editing when the computer shuts down
. Anyone got any suggestions?

message edited by mrmono847


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#1
June 11, 2017 at 20:23:59
If you had it for a while it could be a build up of dust in the cooling paths. You can use a can of compressed air to blow out these vents. You can also run HWMonitor to read real time your internal temps (all of them) and report those back here so we can confirm that you have an overheating issue.
Since the consistency of the power to internal components is important, the power supply (built in) is another possible source of problem. Please list also the primary voltages (12V, 5V, 3.3V) so we can tell of it is still within the acceptable +-5% of their nominal values as these also should show in HWMonitor.
I am not sure why you felt that by moving you needed to reset your computer (Factory reset?) but this should not have been necessary. Please let us know if there was any issues before you moved/reset it and whether is functioned properly at all after the reset. These are also important clues that we need to help you.

You have to be a little bit crazy to keep you from going insane.


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