Computer is freezing to unknown reason

October 9, 2018 at 09:51:55
Specs: Windows 10, AMD Quad Core a12-9720p 12gb
My laptop has been acting weird lately. In the last few days, it'd slow down and freeze eventually and not respond until I restarted it using the power button, then I'd be taken straight into BIOS. I have an Acer Aspire x555q AMD Quad Core a12-9720p with 12gb of ram. Any help would be appreciated and if there's more info I could give please ask.

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October 9, 2018 at 13:18:42
First item to check is cooling and this is laptop?

Get a can of compressed air and blow out "all" the air vents. Do NOT use a hair dryer; invariably not direct or strong enough air flow and always the danger you may pump warm(er) air into the vents...

If you can remove any of the base covers (typically the RAM access and possibly internal drives...) then remove those too and blow air in/through there as well. But first address the designated air vents.

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October 9, 2018 at 14:27:01
i agree with #1 above. I would add to definitely NOT use a vacuum cleaner on any computer. Static discharge can kill it.

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October 9, 2018 at 16:37:18
Also I would check it for malware. Run these:
ADWCleaner (by Malwarebytes)
Copy/Paste the logs here for review in your reply.

You have to be a little bit crazy to keep you from going insane.

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October 9, 2018 at 16:59:55
Thanks for all the replies, I'll get an air can and do what I can with it.

I used my laptop just now and the same thing happened, everything gradually froze but this time the system gave me a crash window (the one with a frowny face) and said that it ran into system service exception and so I read a little about. I found that one of possible causes was to do with power and well I just came back from Canada a week ago where I bought this laptop and I've been using an outlet adaptor since to charge it. Could this have to do with anything? Thanks again for all the help.

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October 10, 2018 at 03:23:51
Here are main reasons for “freezing computers”.
Start with checking you mouse!
Driver Corruption or Errors
Software Errors
Computer Viruses

Try this methods :
Free up disk space on C drive
Update all device drivers to the newest
Run Memory Check
Run System File Checker
Perform System Restore

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October 10, 2018 at 06:08:20
could you start your laptop for me, and open task manager& tell me if the memory(RAM) reaches 100% or close to it right before it crashes?

if so you might have an application in your task-manager startup-tab which is has a memory-leak.

to check if it is one of the start-up programs causing the issue, try to disable all, except for maby Realtek HD Audio manager(or any other audio service you have).

if after all that your laptops keeps crashing, we can start looking for thermal issues with a program called Realtemp

i5-6600K[delid]@4.7GHz/4.3GHz@1.376v LLC=6 | 2x4GB Crucial-DDR4-2133CL15@14-14-14-28 1T 2700MHz@1.35v
MSI Armor RX 570 4GB@1260Mhz core@1.000v/2000MHz

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