Solved Computer completely freezes at unexpected times.

February 9, 2018 at 08:05:52
Specs: Windows 10, AMD FX-8350 4.1GHz / 8 gigs
So when I am using my PC there is a small chance of my computer just randomly freezing. The mouse cursor is stuck, the keyboard will not work, the audio cuts out, and the monitor is stuck in a frozen state. The worst part is that I cannot predict when it will happen again.
When it happens I press the CAPS LOCK key on my keyboard the light doesn't light up, Alt Tab doesn't work, Alt F4 doesn't work, Ctr Alt Delete doesn't work, nothing on the keyboard works. It's like the keyboard just turned off.
The mouse cursor is just stuck so I cannot do anything with the mouse even though it's still on. The audio just stops abruptly when it happens.
The weird part is that even though the monitor is frozen I can still turn it off and back on and adjust the brightness and modes of it.
When it happens the PC is sometimes blowing out hot air. Rarely it blows cold air when it happens.
It doesn't give me an error message when I boot it back up which makes it almost impossible for me to identify the problem.
Someone please tell me how to fix this since it froze 1 time while trying to write this.

Some of my specs:
CPU: AMD FX-8350
GPU: GeForce GTX 1050 TI
8 Gigabytes of RAM
Generic PnP Monitor


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#1
February 9, 2018 at 10:51:40
You can install HWMonitor to see if it is temperature or voltage related (power supply):
http://www.cpuid.com/downloads/hwmo...
list temps and volts in reply.

You can run these to see of it is malware related:
https://www.malwarebytes.com/mwb-do...
and:
https://toolslib.net/downloads/fini...

You can run CCLeaner to clear out build up of junk:
https://www.ccleaner.com/ccleaner/d...

You can run Windows Update manually to see if you are up to date and there are no pending update installs that are bogging things down (not unheard of).

You can do a cold start by holding down the power button until off (5-10 seconds), unplug the computer (remove battery if laptop), press and release power button 4 or 5 times to drain any remaining power from the capacitors. Plug in and start.

Report results.

You have to be a little bit crazy to keep you from going insane.


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#2
February 9, 2018 at 14:34:10
✔ Best Answer
Could be overheating.
Take a cover off & clean out the dust, put an external fan on & see if it behaves with the extra cooling. Make sure all the fans ( including the power supply ) are spinning fast, with the power off, give them a spin with a matchstick to make sure they are not stuck.

Information about cleaning computer components
https://www.technibble.com/computer...
http://www.computerhope.com/cleanin...
http://www.bleepingcomputer.com/tut...
http://www.brighthub.com/computing/...
http://pcgyaan.wordpress.com/2009/0...


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