can,t send attached pic

November 20, 2016 at 14:19:09
Specs: Windows 7
says it is spam...other pic taken same time, same camera, same sd card went through ok. charter could not fix problem. Kaspersky says pic is clean.

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#1
November 20, 2016 at 15:51:19
I assume you are talking about email using Charter. Who says it's spam? If it's Charter saying it then they should be able to tell you why.

You could run these small freebies on it as they often find what antivirus programs miss:

AdwCleaner:
https://toolslib.net/downloads/view...
(blue "Download Now" button on right).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Clean" button.

Junkware Removal Tool (JRT)
https://www.malwarebytes.org/junkwa...
(blue Download button).
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

MalwareBytes:
https://www.malwarebytes.org/
(use the "download" button rather than the "buy" button).
Install and Run the program but before running the Scan go to "Settings > Detection and Protection" and put a checkmark in "Scan for rootkits". Quarantine anything it finds.

If anything is found please copy/paste the associated log on here.

Always pop back and let us know the outcome - thanks


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