Can't get to a website

November 19, 2019 at 13:10:38
Specs: several
It has been a few months since I last logged onto
physicsforums.com. When I try now to go to the site,
I get this error message from Windows 10 or Edge:

This page is having a problem loading

We tried to load this page for you a few times, but there is
still a problem with this site. We know you have better things
to do than to watch this page reload over and over again so
try coming back to this page later.

Try this
•Go to my homepage
•Open a new tab

End quote.

The message pops up very quickly after clicking a link to go
to the website. Within two seconds. Not enough time, I would
think, to wait for a slow response. I've seen this previously when
trying to go to the same website in the last few months, and I don't
remember getting in. The last time I posted there was in May.

I have since then accidentally lost some of my Favorites, so
Physics Forums was not in my Favorites list. So I did a web
search for the address. DuckDuckGo gave me
https://www.physicsforums.com.
I tried both that address and http instead of https. Same result.

Before these attempts, I cleared all cookies, cache, and history.
Two sites which check whether the problem is with the website
or my end both say the problem is on my end.

Is it possible that the website requires some particular port to
be open that I have closed in Windows Firewall, that is not
required for me to post here or view many other websites?

Or some particular Windows service?

Or what?

-- Jeff, in Minneapolis


See More: Cant get to a website

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#1
November 19, 2019 at 13:33:26
Okaaaayyyy.... Now I can get on. I didn't do anything different.

-- Jeff, in Minneapolis


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#2
November 19, 2019 at 13:41:51
And now I can't.

I forgot to say in the original post that after getting the error
message, the Back button doesn't work. I should be able to
go back to my home page (a local page which has no links
of any kind), but all I can do is exit Edge.

-- Jeff, in Minneapolis


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#3
November 19, 2019 at 13:42:12
it's just https, no clue

TCP 192.168.0.101:52075 physicsforums.com:https ESTABLISHED PID=4264 (firefox.exe)

i5-6600K[delid]@4.828GHz Core/4.627 Cache@1.456v | 2x4GB Crucial-DDR4-2400MHzCL18@3018MHzCL12@1.465v | Sapphire Nitro+ SE RX 590 8GB@1640Mhz core@1.167v/2236MHz


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Related Solutions

#4
November 19, 2019 at 14:16:59
I was able to get on the one time, long enough to log on
with my username and password, and look briefly at the
first page of one of the subforums. When I tried to leave
that subforum, I could not. I have not been able to get
back on again.

-- Jeff, in Minneapolis


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#5
November 19, 2019 at 15:45:15
Reset any faulty browsers.

How to Reset Chrome, Firefox, Safari, Opera and IE to Their Factory Defaults
http://www.guidingtech.com/25425/re...
How to Reset Microsoft Edge in Windows 10
http://www.howtogeek.com/237527/how...


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#6
November 19, 2019 at 20:10:03
That site works fine with Firefox. If you're going to use Edge, make sure you have
the latest version - 44.18362.449.0.

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#7
November 19, 2019 at 20:40:38
Try a different browser to test at least if it is your machine.
Try resetting browser as recommended above.
Download and run ADWCleaner by Malwarebytes and then run Malwarebytes to make sure you do not have a nasty in residence on your machine.

You have to be a little bit crazy to keep you from going insane.


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#8
November 20, 2019 at 01:46:18
I didn't try any of the suggested remedies, but I did try
about 12-15 more times to get onto the website, and
that 12th or 15th try worked. Once I got on, I didn't have
any problem, and was able to take my time writing a post
there while I checked some facts on another website in
another window. I posted three more times after that, all
in one long session. But now that I've closed that page,
I wonder how hard it will be to get back in....

If I run sfc /scannow, will that restore all the Windows
services I disabled? I have changed an awful lot of
settings, in quite a few different places....

Apparently because of one or more of those changes,
neither IE nor Firefox will run. That might just be due
to the settings in Windows Firewall. Certainly now,
anyhow, since I have it blocking EVERYTHING except
Edge, incoming and outgoing.

-- Jeff, in Minneapolis


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#9
November 20, 2019 at 14:53:55
It appears that your constant poking around under the hood is the cause of many of your woes.
https://www.youtube.com/watch?v=wRp...

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#10
November 22, 2019 at 09:32:49
Does anyone know enough about how these things work to
say how physicsforums.com is different from computing.net?
I can get on here without any problem, but I tried 18 times
over a space of maybe five minutes before I finally got to the
physicsforums.com front page. And again, once I got on, I
was able to navigate the site without any problem. But when
I try to leave, I have to close Edge. I can't back out to my
home page. The Back button is greyed out. That is very
unusual behavior, and it happens whether I get in or not.

-- Jeff, in Minneapolis

message edited by Jeff Root


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#11
November 22, 2019 at 13:23:49
If you are logging in tot his site you should look for a Log out button or a drop down where your name or user is listed and a log out below that. Once you log out you should be returned to the log in again page and navigate elsewhere except back to the last page except by logging in again (for security reasons).

You have to be a little bit crazy to keep you from going insane.


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#12
November 22, 2019 at 14:18:38
How to Fix “Unable to Connect to the Internet” Error in Microsoft Edge
https://news.softpedia.com/news/how...


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#13
November 22, 2019 at 23:58:30
Fingers,

The Back button is greyed out whether I am logged on or not,
and, as I said, whether I reach physicsforums or just get the
error message. I suspect the problem is either just before the
page begins to download, or just after. Like, in the doctype tag.

John,

The message is always "This page is having a problem loading".
It doesn't act like it thinks it isn't connected to the Internet.

I don't see any pattern to when I get on. I just keep trying and
suddenly it works. But 18 tries was a bit... trying.

-- Jeff, in Minneapolis


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#14
November 23, 2019 at 01:04:44
To me you have corruption, do the reset fix.

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#15
November 23, 2019 at 09:37:57
Okay, but why with that one website and not others?

Why only sometimes, apparently at random?

What kind of corruption could do that?

-- Jeff, in Minneapolis


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#16
November 23, 2019 at 11:26:50
Huh. Just now I got to the page after three or four tries, and I
noticed that the Back button was NOT greyed out. After visiting
a few pages, I was able to exit to my home page via Back button.
Then I immediately got in again on the first try, and the Back
button again worked. VERY unpredictable.

-- Jeff, in Minneapolis


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#17
November 23, 2019 at 16:03:10
I would do the reset and then a Windows Update Manually.
You can also run Tweaking.com fix for Windows
https://www.tweaking.com/content/pa...
And since Edge is part of Windows it will be repaired. Do all recommended pre-scans and launch it in Safe Mode.

You have to be a little bit crazy to keep you from going insane.


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#18
November 23, 2019 at 16:45:02
"Okay, but why with that one website and not others?
Who knows, theory goes out the window.

I am talking about resetting your browser ( as per my post #5 ) not your W10 install.


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#19
November 23, 2019 at 18:08:41
Johnw replied:

> I am talking about resetting your browser ( as per my post #5 )
> not your W10 install.

I do the first suggestion fairly often, clearing everything within Edge.

The second suggestion was to run sfc /scannow. In reply #8
I asked whether that would re-enable all the services I've disabled.

Would it? What else would it do?

-- Jeff, in Minneapolis


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#20
November 23, 2019 at 18:18:24
"The second suggestion was to run sfc /scannow. In reply #8
I asked whether that would re-enable all the services I've disabled.

Would it? What else would it do?"
The only way to know what it did or can do, is to run SFC & then read the log.
We have no idea of what is going on in your comp.


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#21
November 30, 2019 at 13:02:13
True that my computer is set up in a funky way, but
the web page is obviously also set up in a funky way.
I never have trouble getting on here, or most websites.
What is unusual about it? The problem is either just
before or just after starting to load the page. The error
message always pops up very quickly, a second or two
after clicking the link.

-- Jeff, in Minneapolis



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#22
November 30, 2019 at 14:16:17
I have 23 browsers installed, all of them can open > https://www.physicsforums.com/
https://i.imgur.com/Nug2u5o.gif


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#23
November 30, 2019 at 21:03:06
Once in a while I have trouble with logging in to the TMobile site to pay bills, etc. If I try a different browser I am OK for a couple of times and then t has a problem again. Once I clear out the History and stuff it works again normally. I can only assume that they must expire their cookies and then the security on their site hangs on it. This is annoying because other secure sites then hang until I jump through hoops to identify my desktop as genuinely mine and secure (at least until next time). This I have to go through for at least 5 sites each time they have their fit. It is annoying but it is manageable and must be dealt with for security reasons.

Your issue may be similar but the site needs your browser to be more cleared or reset to be seen as good and secure.

You have to be a little bit crazy to keep you from going insane.


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#24
December 1, 2019 at 10:52:35
It is very striking how random the problem seems to be.
I said near the start of the thread that I tried 18 times in a
row before I finally got to the main page. Yesterday I must
have tried about 25 times before getting on. It averages
about 6 tries, but it could be any number. It doesn't seem
to make any difference whether I pause between tries or
do them in rapid succession.

It is as if I have to make the connection in the first tenth of
any given second according to the server's clock, and if I
miss that tenth-of-a-second window, I have to start over.

-- Jeff, in Minneapolis


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#25
December 1, 2019 at 13:48:19
Upload screenshots of what Snail finds Jeff.
Don't install any drivers, just the SS please.

SnailDriver for PC's
https://www.softpedia.com/get/Syste...
https://snailsuite.com/download-sna...
For laptops/notebooks
https://www.softpedia.com/get/Syste...
Screenshot
https://i.imgur.com/WDekwFv.gif
http://www.freewarefiles.com/Snail-...
http://www.freewarefiles.com/screen...
https://snailsuite.com/snail-driver...

message edited by Johnw


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#26
December 2, 2019 at 00:57:19
Jeff you are rocking more than 256KB/s up & down right?
I would love to rule out the network :)
(i remember someone posted about sites loading slowly on his 56K modem like a year ago)

i5-6600K[delid]@4.828GHz Core/4.627 Cache@1.456v | 2x4GB Crucial-DDR4-2400MHzCL18@3018MHzCL12@1.465v | Sapphire Nitro+ SE RX 590 8GB@1660Mhz core@1.2v/2236MHz


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#27
December 2, 2019 at 01:44:46
hidde663,
I actually don't know what speed I get, but I can view long,
decent-resolution color videos without pauses on many sites.
(One site had captioning turned on, which slowed the video
terribly, but turning captioning off made it play just fine.)

John,
SnailDriver found nothing to update, and did so very quickly.
Not that it proves anything, but here's the link to the screenshot,
good for ten days:

http://www.fileconvoy.com/dfl.php?i...

When I ran SnailDriver, a screen correctly showed my
computer make, CPU, operating system, and memory,
suggesting that the program may have worked OK.

-- Jeff, in Minneapolis

message edited by Jeff Root


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#28
December 2, 2019 at 14:55:31
A long shot but:
Shut down your computer, then pull the plug on your modem or modem/router combo. Wait 30 seconds and plug it in again and start the computer again. Restarting your modem will reset your external IP address.

You have to be a little bit crazy to keep you from going insane.


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#29
December 2, 2019 at 16:29:37
I need to dig deeper Jeff.

Please download Farbar Recovery Scan Tool and save it onto your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
http://www.bleepingcomputer.com/dow...
If we have to run Farbar more than once, refer this SS.
http://i.imgur.com/yUxNw0j.gif
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) on the Desktop.
The first time the tool is run, it makes also another log (Addition.txt) on the Desktop.
The logs are large, upload them using one of these. No time delays/Captcha-I'm not a Robot/account/registration needed. Give us the links please.
http://www.fileconvoy.com/index.php or, https://imgur.com/upload
https://i.imgur.com/7UiiqWr.gif
https://i.imgur.com/6N1gfOj.gif


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#30
December 3, 2019 at 06:49:23
Fingers,

I shut down both the computer and modem/router almost
every night, typically whenever I'm not planning to use them
in the next hour or so.

John,

I'll get to that.

Thank you!

-- Jeff, in Minneapolis


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#31
December 3, 2019 at 23:46:29
Farbar results, lightly edited:

http://www.fileconvoy.com/dfl.php?i...

-- Jeff, in Minneapolis


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#32
December 4, 2019 at 02:25:27
Copy & Paste only the text in Blue below & save it into Notepad on your Desktop & name it fixlist.txt
NOTE: It is important that Notepad is used. The fix will not work if Word or some other program is used.
NOTE: It is important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work.
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system.

CreateRestorePoint:
emptytemp:
closeprocesses:
ShellIconOverlayIdentifiers: [ OneDrive1] -> {BBACC218-34EA-4666-9D7A-C78F2274A524} => -> No File
ShellIconOverlayIdentifiers: [ OneDrive2] -> {5AB7172C-9C11-405C-8DD5-AF20F3606282} => -> No File
ShellIconOverlayIdentifiers: [ OneDrive3] -> {A78ED123-AB77-406B-9962-2A5D9D2F7F30} => -> No File
ShellIconOverlayIdentifiers: [ OneDrive4] -> {F241C880-6982-4CE5-8CF7-7085BA96DA5A} => -> No File
ShellIconOverlayIdentifiers: [ OneDrive5] -> {A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E} => -> No File
ShellIconOverlayIdentifiers-x32: [ OneDrive1] -> {BBACC218-34EA-4666-9D7A-C78F2274A524} => -> No File
ShellIconOverlayIdentifiers-x32: [ OneDrive2] -> {5AB7172C-9C11-405C-8DD5-AF20F3606282} => -> No File
ShellIconOverlayIdentifiers-x32: [ OneDrive3] -> {A78ED123-AB77-406B-9962-2A5D9D2F7F30} => -> No File
ShellIconOverlayIdentifiers-x32: [ OneDrive4] -> {F241C880-6982-4CE5-8CF7-7085BA96DA5A} => -> No File
ShellIconOverlayIdentifiers-x32: [ OneDrive5] -> {A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E} => -> No File
ContextMenuHandlers1: [IObitUnstaler] -> {836AB26C-2DE4-41D3-AC24-4C6C2699B960} => -> No File
ContextMenuHandlers4: [IObitUnstaler] -> {836AB26C-2DE4-41D3-AC24-4C6C2699B960} => -> No File
ContextMenuHandlers5: [igfxcui] -> {3AB1675A-CCFF-11D2-8B20-00A0C93CB1F4} => -> No File
ContextMenuHandlers6: [IObitUnstaler] -> {836AB26C-2DE4-41D3-AC24-4C6C2699B960} => -> No File
HKLM\SOFTWARE\Policies\Microsoft\Windows Defender: Restriction <==== ATTENTION
SearchScopes: HKLM -> {A8E41AA0-1AB3-408E-9CF0-852615E9909E} URL = hxxp://www.amazon.com/s/ref=azs_osd_iea?ie=UTF-8&tag=hp-us2-vsb-20&link%5Fcode=qs&index=aps&field-keywords={searchTerms}
SearchScopes: HKLM-x32 -> {A8E41AA0-1AB3-408E-9CF0-852615E9909E} URL = hxxp://www.amazon.com/s/ref=azs_osd_iea?ie=UTF-8&tag=hp-us2-vsb-20&link%5Fcode=qs&index=aps&field-keywords={searchTerms}
SearchScopes: HKU\S-1-5-21-3764674772-2445526499-1294109982-1001 -> {A8E41AA0-1AB3-408E-9CF0-852615E9909E} URL =

Open FRST64 and press the Fix button just once and wait.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that, let the tool complete its run.
When finished FRST will generate a log on the Desktop (Fixlog.txt). Please Copy & Paste the contents into your reply.
Refer these SS if needed.
http://fs5.directupload.net/images/...
http://fs5.directupload.net/images/...
http://fs5.directupload.net/images/...
http://fs5.directupload.net/images/...
http://fs5.directupload.net/images/...

message edited by Johnw


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#33
December 4, 2019 at 05:44:16
Is this just the first step? Those entries all appear to be
unimportant and irrelevant to my specific problem.

It says "closeprocesses". Does that mean all of those entries
are processes? What does "closeprocesses" do? My guess
is that it either deletes or modifies entries in the Registry to
disable them, but I expect that they are already disabled.

I don't see gifs at directupload.net, just ads for games.

-- Jeff, in Minneapolis


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#34
December 4, 2019 at 05:54:46
"Is this just the first step?"
Yes.

"Does that mean all of those entries
are processes?"
No.


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#35
December 4, 2019 at 06:34:47
So, like, what will the thingy do?

-- Jeff, still in Minneapolis


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#36
December 4, 2019 at 20:29:27
I see that what the thingy (Farbar) does was explained in
the two files I sent to you.

I put the result of the fix on fileconvoy.com:

http://www.fileconvoy.com/dfl.php?i...

-- Jeff, in Minneapolis


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#37
December 4, 2019 at 22:20:32
Next step.

Disable your antivirus program before running Windows Repair.
How to Temporarily Disable your Anti-virus
http://www.bleepingcomputer.com/for...
https://www.computerhope.com/issues...

Run Windows Repair

https://www.softpedia.com/get/Tweak...
http://i1-win.softpedia-static.com/...
http://www.tweaking.com/
http://www.tweaking.com/content/pag...
Windows Repair (All In One) Tips (3) Run the repairs twice! (Run repairs, reboot, run repairs in Safe mode with Networking again)
http://www.tweaking.com/articles/pa...
https://i.imgur.com/iEkCjsv.gif
Forum
http://www.tweaking.com/forums/

Do Step 1, this is very important > Do a Proper Power Reset First!
Right click on the exe & click on > Run as administrator.
http://imgur.com/IvnLJlG
http://imgur.com/mFvvNRO

Then go straight to Repairs. Reboot when finished.
http://imgur.com/bBmJ2WM
http://imgur.com/BQhu2Ya


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#38
December 6, 2019 at 02:52:47
If I remember right, I ran Farbar Recovery Scan Tool (FRST64.exe)
once from a folder and twice from the desktop where you said to
run it. I think it may have had an option to put an icon in the
notification area. If it did, I de-selected it. No icon showed
up, but when I right-click on the Taskbar, select Properties, then
Customize, and then "Select which icons appear on the Taskbar",
FRST64.exe shows up twice. One for each of the two places that I
ran the program from, I'm sure. The list shows that the icons are
both turned off. I know that if I run the program again, one of
them will come back, but how can I delete them from the list?

I can't do it by uninstalling the program, because it didn't need
to be installed. Is it in the Registry? I couldn't find it there.

SnailDriver.exe is also in this list. I already uninstalled it,
and restarted the computer several times since.

-- Jeff, in Minneapolis


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#39
December 6, 2019 at 03:25:55
Snail, like many, many programs is in your Options. Uncheck them.

"FRST64.exe shows up twice"
Not normal, never seen that.
Go to your Widows Startup folder.
Are they listed there?


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#40
December 6, 2019 at 04:54:52
Johnw replied:
Which Options? If you mean the Options within SnailDriver,
I don't remember if there was an option for Notification area
icon, but if there was, I saw it and un-checked it. Likewise,
if it was part of the install, I unchecked it.

The only other Options I can think of is the list where I saw it.
Here's the entire list. Only the first three are turned on:

Power
Volume
Network
Synaptics TouchPad 64-bit Enhancements
Task Manager
Tweaking.com - Windows Repair Tray Icon
CCleaner
FRST64.exe
FRST64.exe
SnailDriver.exe

Both Windows Startup folders are empty, aside from the
ubiquitous desktop.ini files.

-- Jeff, in Minneapolis


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#41
December 6, 2019 at 05:15:30
"Which Options?"
Snail.
https://i.imgur.com/ghukmor.png

"Both Windows Startup folders are empty"
You must be looking in the wrong place.

Open CCleaner > Tools > Startup & disable all you don't want in the Notification area.


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#42
December 6, 2019 at 06:16:28
I'm certain I looked in the SnailDriver options, and if there was an
option for Notification area icon, I unchecked it. I expect that is why
it is marked as turned off in the list of icons. As I said, I have since
uninstalled SnailDriver, so it surprises me that the icons are still in
the Settings list. I still have the installer.

CCleaner shows four startup programs, all in the Registry, not the
Startup folders. The first two were and are disabled. Realtek is
audio controls, Synaptics is for the touchpad.

HKLM:Run HPMessageService HP Inc.
HKLM:Run HPRadioMgr HP
HKLM:Run RTHDVCPL Realtek Semiconductor
HKLM:Run SynTPEnh Synaptics Incorporated

-- Jeff, in Minneapolis


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#43
December 6, 2019 at 14:30:15
How to access the settings for the notification area in Windows 10
http://www.digitalcitizen.life/how-...
The fastest way to get to it is to use the search feature offered by Cortana. Search using the words "taskbar icons" and then click or tap on "Select which icons appear on the taskbar".

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#44
December 6, 2019 at 15:29:02
I use this uninstaller.

Geek Uninstaller
https://www.softpedia.com/get/Tweak...
http://www.freewarefiles.com/GeekUn...
http://www.freewarefiles.com/screen...
http://www.geekuninstaller.com/
Just Double click on the program in Geek, that you want to uninstall. If it opens a web page, close the web page & then wait for Geek to present the 2nd step.


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#45
December 6, 2019 at 18:44:54
Yes, the Settings page you just directed me to is what I've
been talking about. Is there a reason you thought I was
looking at some other place?

Can Geek Uninstaller remove bits of a program that has
already been uninstalled, or does the program need to be
re-installed in order to be fully uninstalled?

-- Jeff, in Minneapolis


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#46
December 6, 2019 at 20:05:52
Is anything showing up in Geek that you want to finish uninstalling?

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#47
December 6, 2019 at 23:37:01
So I ran Geek Uninstaller and, as expected, neither SnailDriver
nor Farbar Recovery Scan Tool was listed. So it wouldn't appear
to be able to remove the entries for those programs' icons. Maybe
it could remove the one for SnailDriver if I reinstalled it. But it can't
do anything about the two entries for Farbar since that program
never gets installed.

-- Jeff, in Minneapolis


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#48
December 7, 2019 at 00:14:03
"SnailDriver if I reinstalled it"
Yep, that's the way to do it, use Geek.

Type farbar & frst into windows 10 search, it is there some where.

message edited by Johnw


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#49
December 7, 2019 at 05:15:57
I know where I put FRST64.exe. What is the significance of that?
Would moving it or deleting it make the entry for the notification
area icons go away? As I said, I expect that the reason there are
two entries is that I ran the program from two locations: The folder
it is in and the desktop. I deleted the desktop copy and restarted
the computer several times since then, yet both entries remain.
So I think I've already tested the idea that deleting the program
would make the entries go away.

-- Jeff, in Minneapolis


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#50
December 7, 2019 at 06:10:44
Hmmmm. I re-installed SnailDriver, ran it, restarted the computer for
good measure, ran Geek Uninstaller, deleted SnailDriver, and restarted
again. The entry for the SnailDriver notification area icon is still there.

Persistent little devil.

-- Jeff, in Minneapolis


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#51
December 7, 2019 at 12:49:33
Tell me exactly how you are getting to the notification area.

Upload screenshots of everything you see on each step, including the final step.


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#52
December 7, 2019 at 22:13:31
One way:

Right-click Taskbar
Click Properties
Click Customize
Click Select which icons appear on the taskbar

http://www.fileconvoy.com/dfl.php?i...

JSR-1.png (59.982 KB)
JSR-2.png (57.121 KB)
JSR-3.png (64.596 KB)
JSR-4.png (70.42 KB)

The files will be available on the server for the next 5 days.

(I edited the screenshots slightly to reduce their width.)

-- Jeff, in Minneapolis


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#53
December 7, 2019 at 23:08:45
"Click Properties"
For some reason, mine doesn't have properties. No problem, I get to the same page a different way.
https://i.imgur.com/BhaDkPj.gif

Open CCleaner, click on Custom, scroll down to Advanced.
Check file as per my SS & run CCleaner.
You will probably get a warning about restarting File Explorer.
https://i.imgur.com/oBG76Sd.gif

message edited by Johnw


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#54
December 8, 2019 at 03:17:30
The project you had me work on intrigued me so much that it made
me forget to say that I discovered that advanced setting in CCleaner
and tried it at roughly the time of your post #51. Obviously didn't work.

I did wonder about that warning because I didn't notice any effect on
File Explorer. I double-checked just now and the checkbox for clearing
the tray notification cache is definitely checked, if not plaid.

-- Jeff, in Minneapolis


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#55
December 8, 2019 at 03:43:42
1: Download SystemLook from the link below and save it to your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
SystemLook (64-bit)
http://downloads.malwareremoval.com...
SS ( Screenshot )
http://i.imgur.com/CaJ7H0p.gif
Double-click SystemLook.exe to run it.
Or, Right click on SystemLook.exe, click > Run As Administrator.
Copy & Paste the content of the following into the main textfield:
:filefind
*snaildriver.exe*
:filefind
*frst64.exe*
:regfind
snaildriver.exe
:regfind
frst64.exe
Click the Look button to start the scan.
When finished, a notepad window will open with the results of the scan. Please Copy & Paste the contents of the log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt
Click the Look button to start the scan.
When finished, a notepad window will open with the results of the scan. Please Copy & Paste the contents of the log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt

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#56
December 8, 2019 at 05:48:05
I barely had time to click on the link in your post when
the box popped up saying the download was finished.

So I ran it, and it doesn't look like much, but actually
there is something interesting....

SystemLook 04.09.10 by jpshortstuff
Log created at 07:15 on 08/12/2019 by A
Administrator - Elevation successful

========== filefind ==========

Searching for "*snaildriver.exe*"
C:\Windows\Prefetch\SNAILDRIVER.EXE-86DBABB5.pf --a---- 13848 bytes [09:20 02/12/2019] [13:41 07/12/2019] D9D10A81F9F1DC3670A810E25F0432FC

========== filefind ==========

Searching for "*frst64.exe*"
C:\Users\A\Documents\Software\Farbar\FRST64.exe --a---- 2263040 bytes [23:51 03/12/2019] [23:51 03/12/2019] 025686A41A4BDBBE92FDA2E44BC28E70
C:\Windows\Prefetch\FRST64.EXE-04F0F767.pf --a---- 7309 bytes [00:03 04/12/2019] [00:03 04/12/2019] 689BD764F72040E92E5A231527C1A2F5
C:\Windows\Prefetch\FRST64.EXE-32EAEC9E.pf --a---- 9471 bytes [06:31 04/12/2019] [02:44 05/12/2019] 243639F85FE72970E5A7AA32DBDD7E6B

========== regfind ==========

Searching for "snaildriver.exe"
No data found.

========== regfind ==========

Searching for "frst64.exe"
No data found.

-= EOF =-

At the same time as I checked the option in CCleaner to clear
the tray notification cache, I also checked the option to clear the
Prefetch files. Those are the only two settings I changed.
Until yesterday I had not set any of the "advanced" options.

So those three files shouldn't be there.

-- Jeff, in Minneapolis


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#57
December 8, 2019 at 13:39:08
"So those three files shouldn't be there"
So something is triggering them.

Go to > C:\Users\A\Documents\Software\Farbar\FRST64.exe & Delete.

Open Task Manager & look in these tabs >
Startup
Users
Details
Services

message edited by Johnw


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#58
December 8, 2019 at 19:49:28
I'm wondering if CCleaner actually removed the Prefetch files.
Some time after I started this thread, I discovered that CCleaner
had "skipped" cleaning out cookies. I uninstalled CCleaner,
restarted the computer, and reinstalled CCleaner, and it worked
fine the first time, but not the time after that.

I know that Edge is still accessing cookies, because it remembers
my logon here unless I delete that specific cookie.

There are a LOT of folders with the name "cookies" scattered
around inside the Users folder. Confusing.

I'm thinking of rolling back to my November 16 restore point, or
re-installing windows from scratch. One problem with that is that
I don't know for sure that I can back up my Favorites that I've
saved in Edge. I may have to write down the URLs by hand.
I lost a lot of them in August when I apparently had incorrect
instructions or didn't correctly follow the instructions for saving
and restoring Edge Favorites.

I'll do what you just suggested.

-- Jeff, in Minneapolis


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#59
December 8, 2019 at 20:59:46
"...I apparently had incorrect instructions or didn't correctly follow the instructions for saving and restoring Edge Favorites."


https://www.tenforums.com/tutorials...

"Channeling the spirit of jboy..."


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