I can’t create a new folder or new file in Windows 10 file explorer. When I right click the mouse and click “new”, it just hangs. And in the file explorer, when I click on “New item”, it doesn’t do anything at all – doesn’t hang and just doesn’t do anything. I searched the internet for some advice and tried several things:
1.sfc /scannow
2.stop the Windows Explorer task in the task manager
3.run “dism.exe/online/cleanup-image/restorehealth
None of these things worked.Another said to either delete or rename this registry key: \HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Discardable\PostSetup\ShellNew
One said to do a System Restore, but it aborted saying my security software – BitDefender needed to be removed.
I don’t want to mess around with the registry or my security software unless I know it will work.
Does anyone know how to fix this problem?
Upload an SS ( screenshot ) of > System please. ( Right click the Start button > System )
https://s17.directupload.net/images...File Convoy. No time delays/Captcha-I'm not a Robot/account/registration needed. Give us the link please.
http://www.fileconvoy.com/index.php
https://i.imgur.com/7UiiqWr.gif
https://i.imgur.com/6N1gfOj.gif
I assume you tried a Restart from Windows (rather than shut down and start up again)? Long shot you could try:
Turn off, unplug power cord, remove laptop battery. Next hold in Power Off/On button for at least 20 seconds. See if it is any better when re-assembled.Always pop back and let us know the outcome - thanks
"Here's my screenshot of my system info"
Thanks, all good, no problems there.Have a look in Task Manager & see if anything is gobbling up your memory.
Also, have a look here, just in case there is a clue. How to Check Problem Reports in Windows 10
https://www.isunshare.com/windows-1...Upload the report if you want more opinions.
Sorry, but what does this tell me?
Source
Windows ExplorerSummary
Stopped workingDate
5/14/2019 2:28 PMStatus
Report sentDescription
Faulting Application Path: C:\Windows\explorer.exeProblem signature
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 10.0.17763.348
Application Timestamp: 03d46193
Fault Module Name: bdusbizctx.dll
Fault Module Version: 23.0.22.90
Fault Module Timestamp: 5c9c88e7
Exception Code: c0000005
Exception Offset: 00000000000046dd
OS Version: 10.0.17763.2.0.0.768.101
Locale ID: 1033
Additional Information 1: ed4a
Additional Information 2: ed4a6fb5d37c6a4ad06ef8dcf512b024
Additional Information 3: 9169
Additional Information 4: 916964b4923fa106bb70a64a8a2809ceExtra information about the problem
Bucket ID: 56adbb97af7f4728b5655136afcec0d6 (1541727742763909334)
Do you get the same symptoms in Safe Mode? Always pop back and let us know the outcome - thanks
Yes, I get the same problem in safe mode. I "repaired" Office and it didn't fix the problem
"Sorry, but what does this tell me?"
Going through it now, back soon.
I'm here.
https://www.timeanddate.com/worldcl...
"but it aborted saying my security software – BitDefender needed to be removed"
BitDefender is the culprit.Uninstall using their uninstaller, Windows Defender, which is what I use, will kick in.
BitDefender Uninstall Tool Download
http://www.bitdefender.com.au/suppo...
http://www.bleepingcomputer.com/dow...
http://www.softpedia.com/get/Tweak/...
Problem Fixed: I worked with Microsoft Support and they determined that my user account was corrupted somehow. We had to create a new user account and move all my data over to it. The new account works fine. Thanks for all your help.
"Problem Fixed".
According to your log, it was > Fault Module Name: bdusbizctx.dllGood news you got it sorted out, thanks for the feedback.
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