I can’t create a new folder or new file in Windows 10 file explorer. When I right click the mouse and click “new”, it just hangs. And in the file explorer, when I click on “New item”, it doesn’t do anything at all – doesn’t hang and just doesn’t do anything. I searched the internet for some advice and tried several things:
1.sfc /scannow
2.stop the Windows Explorer task in the task manager
3.run “dism.exe/online/cleanup-image/restorehealth
None of these things worked.Another said to either delete or rename this registry key: \HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Discardable\PostSetup\ShellNew
One said to do a System Restore, but it aborted saying my security software – BitDefender needed to be removed.
I don’t want to mess around with the registry or my security software unless I know it will work.
Does anyone know how to fix this problem?
Upload an SS ( screenshot ) of > System please. ( Right click the Start button > System )
https://s17.directupload.net/images...File Convoy. No time delays/Captcha-I'm not a Robot/account/registration needed. Give us the link please.
http://www.fileconvoy.com/index.php
https://i.imgur.com/7UiiqWr.gif
https://i.imgur.com/6N1gfOj.gif
I assume you tried a Restart from Windows (rather than shut down and start up again)? Long shot you could try:
Turn off, unplug power cord, remove laptop battery. Next hold in Power Off/On button for at least 20 seconds. See if it is any better when re-assembled.Always pop back and let us know the outcome - thanks
Neither a RESTART or battery removal fixed the problem.
"Here's my screenshot of my system info"
Thanks, all good, no problems there.Have a look in Task Manager & see if anything is gobbling up your memory.
Also, have a look here, just in case there is a clue. How to Check Problem Reports in Windows 10
https://www.isunshare.com/windows-1...Upload the report if you want more opinions.
Sorry, but what does this tell me?
Source
Windows ExplorerSummary
Stopped workingDate
5/14/2019 2:28 PMStatus
Report sentDescription
Faulting Application Path: C:\Windows\explorer.exeProblem signature
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 10.0.17763.348
Application Timestamp: 03d46193
Fault Module Name: bdusbizctx.dll
Fault Module Version: 23.0.22.90
Fault Module Timestamp: 5c9c88e7
Exception Code: c0000005
Exception Offset: 00000000000046dd
OS Version: 10.0.17763.2.0.0.768.101
Locale ID: 1033
Additional Information 1: ed4a
Additional Information 2: ed4a6fb5d37c6a4ad06ef8dcf512b024
Additional Information 3: 9169
Additional Information 4: 916964b4923fa106bb70a64a8a2809ceExtra information about the problem
Bucket ID: 56adbb97af7f4728b5655136afcec0d6 (1541727742763909334)
Do you get the same symptoms in Safe Mode? Always pop back and let us know the outcome - thanks
Yes, I get the same problem in safe mode. I "repaired" Office and it didn't fix the problem
Thanks for showing me how took up problem reports.
"Sorry, but what does this tell me?"
Going through it now, back soon.
I'm here.
https://www.timeanddate.com/worldcl...
"but it aborted saying my security software – BitDefender needed to be removed"
BitDefender is the culprit.Uninstall using their uninstaller, Windows Defender, which is what I use, will kick in.
BitDefender Uninstall Tool Download
http://www.bitdefender.com.au/suppo...
http://www.bleepingcomputer.com/dow...
http://www.softpedia.com/get/Tweak/...
Problem Fixed: I worked with Microsoft Support and they determined that my user account was corrupted somehow. We had to create a new user account and move all my data over to it. The new account works fine. Thanks for all your help.
"Problem Fixed".
According to your log, it was > Fault Module Name: bdusbizctx.dllGood news you got it sorted out, thanks for the feedback.
Ad Choices