Solved AMD Quick Stream errors after upgrading Lenovo laptop to W10

Toshiba Satellite c655-s5082 laptop
August 7, 2015 at 01:17:48
Specs: Windows 7, AMD 4 GB

My problem started after I upgraded my laptop from Windows 7 Pro to the free release of Windows 10 Pro.

Since the upgrade completed, every time I start the laptop I am shown the following warning:

>>>>>> AMD Quick Stream Error
The license information to use this software is not found <<<<<<<<<

Apart from that, all seems working right. After starting Windows 10, I remove the pop up warning and go through my session without experiencing any inconvenience.

Yet, willing to do away with that warning, I download from the AMD site the latest graphics package for Windows 10, and installed it in the machine. That was to no avail, the warning keeps showing up.

My machine is:

Lenovo ThinkPad Edge E335
Processor: AMD E2-2000 APU with Radeon(trademark) HD
Operating system: Windows 10 64-bit
Graphics hardware: AMD Radeon HD7340 Graphics

Any cue? Thank you for any suggestion you may have.


See More: AMD Quick Stream errors after upgrading Lenovo laptop to W10

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✔ Best Answer
August 10, 2015 at 11:00:14
To solve this issue, you can do the following:

1. Click the following link to go to the official website for AMD Quick Stream. Download the latest release by clicking “Download AMD Quick Stream Technology”.
http://support.amd.com/en-us/kb-art...

2. Launch the downloaded installer and follow the program to finish the installation. This should automatically uninstall the old version and install the new one. A reboot may be necessary when this is done.

After these steps you should have the latest AMD Quick Stream up running. And the error can be fixed.



#1
August 7, 2015 at 05:07:25
I download from the AMD site the latest graphics package for Windows 10

Try getting Windows 10 drivers for your Lenovo Windows 7 laptop from Lenovo instead.

i_Xp/Vista/W7/W10 User

message edited by XpUser


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#2
August 7, 2015 at 07:44:21
Thank you. I have also sought advice from Microsoft. If no more feedback is forthcoming, I'll follow your suggestion.
Just as a clarification: the warning began as soon as W 10 was installed -- before I looked for the AMD graphics package. All the best!

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#3
August 7, 2015 at 08:01:45
I have also sought advice from Microsoft

Microsoft did not built your machine - Lenovo did. Guess which of the two knows more?

i_Xp/Vista/W7/W10 User


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Related Solutions

#4
August 8, 2015 at 01:09:27
I guess you are right.

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#5
August 10, 2015 at 11:00:14
✔ Best Answer
To solve this issue, you can do the following:

1. Click the following link to go to the official website for AMD Quick Stream. Download the latest release by clicking “Download AMD Quick Stream Technology”.
http://support.amd.com/en-us/kb-art...

2. Launch the downloaded installer and follow the program to finish the installation. This should automatically uninstall the old version and install the new one. A reboot may be necessary when this is done.

After these steps you should have the latest AMD Quick Stream up running. And the error can be fixed.


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#6
August 11, 2015 at 01:36:06
Many thanks, but in fact this is what I've done already because Windows 10 also installed an AMD monitoring component which directed me to the drivers download page of the AMD web site.
There, AMD makes available a small app for detecting your hardware and configuration in order to identify the correct driver to download. In my case the response was: 'I cannot identify the right driver for you'. For such a case, AMD advises to select the driver manually taking into account the operating system and the graphics package I had.
The problem is that now I run W10 and none of the drivers designed for it fits my graphics description. Hopefully the range of W10 drivers will soon be expanded until my machine will be covered. For the time being, the only driver for it is, as noted by XpUser above, a driver designed for W7.
In my original statement the problem is defined as minor, because no malfunctioning seemed to be associated with the complaint about the lack of licence. In fact it is not so, as I just found out that sometimes my stored family videos are displayed, and other times I get the message 'video format not supported'.
In short, that's a real problem which can only be handled when AMD comes up with W10 drivers for all the configurations, not just a few of them.
In my statement I also wrote that, soon after installing W10 and on seeing the warning about the licence, I downloaded drivers for W10 from the AMD site. I certainly did, but the whole thing was rushed: I remember going there and coming across a 200MB graphics package presented by AMD as fitting W10 but with no specific details. Worse, the installation froze mid-way and blocked the whole computer. Believing that I had blown everything up, I hard-restarted W10 expecting disaster. As it was, it restarted in normal mode (as opposed to protected mode) and simply complained that there was no quick stream in my system, offering me the choice to click on OK so as to remedy that. I did click and a flush of installation followed. After that, W10 worked as usual.
Actually, I don't know what graphic driver is now in the system: probably it is no longer the pre-existing W7 one, but certainly it is not the correct W10 one, because the latter is yet to be developed by AMD.
Were I a brave used, I would follow XpUser's advice and would install the W7 again, but I am not brave and will never end thanking my good star for not having destroyed my machine the night W10 was installed. I'll quietly wait until my driver for W10 appears in AMD's download page. Meanwhile, whenever I fancy to watch a video of my granddaughters, I'll do that on an older machine.

message edited by rosv


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#7
August 14, 2015 at 04:05:50
This is the recap of the whole story, with further developments. It is written for forum members who might have run into a similar problem; it is NOT a request for further advice.

My notebook is:

Lenovo ThinkPad Edge E335
Processor: AMD E2-2000 APU with Radeon HD Graphics
Operating system: Windows 7 Pro
Graphics hardware: AMD Radeon HD7340 Graphics

I applied for the free upgrade to Windows 10 Pro, that was successfully downloaded from Microsoft and installed. However, on re-starting the system after the installation had completed, the following message showed on screen.

>>>>>>>>> AMD Quick Stream Error
The license information to use this software is not found <<<<<<<<

In the START menu I clicked on ALL APPS, then I selected WINDOWS SYSTEM / CONTROL PANEL / DEVICE MANAGER / DISPLAY ADAPTERS and right-clicked on "AMD Radeon HD7340 Graphics" (the name of the driver in DISPLAY ADAPTERS) and asked to update that driver. A search was done through the internet and I was informed that the one I had was the latest driver.

Next, I went to the Lenovo page for the ThinkPad Edge E335 and downloaded the graphics driver for Windows 8 (there was no driver for Windows 10 that was by then running in the notebook).

Before installing that driver, I unistalled the old AMD software present in the machine to avoid interference. The installation of the driver for Windows 8 proceeded smoothly until it began to instal Quick Stream software. At that stage nothing happened for quite a long time and I re-booted the machine. After booting completed, a screen message informed that Quick Stream was missing in the system and, to restore it, I was prompted to click on a button -- which I did. Quick Stream was re-installed in a flash.

Through all this time, the warning

>>>>>>>>> AMD Quick Stream Error
The license information to use this software is not found <<<<<<<<

continued to appear after every re-boot.

I searched the AMD web site for a "AMD Radeon HD7340 Graphics" driver for Windows 10. There was none.

A component Windows 10 had installed in my computer is called LENOVO COMPANION, with options regarding system update and the addition or update of a variety of modules. I updated a number of modules that had been developed for Windows 10.

LENOVO COMPANION also flashed a supposedly critical recommendation: I had to download and instal what it called "System Interface Driver". In the web page where I was directed for the download the actual name of the file turned out to be "SystemInterfaceFoundation.exe" (slightly above 96MB in size). I downloaded and installed it.

I went back to ... DEVICE MANAGER / DISPLAY ADAPTERS (see above) and right-clicked on "AMD Radeon HD7340 Graphics" to request the search for an updated driver. This time a later driver was identified somewhere across the internet and was automatically installed (the installation lasted for quite some time).

In spite of all I had done, the warning

>>>>>>>>> AMD Quick Stream Error
The license information to use this software is not found <<<<<<<<

keeps showing at every re-boot.

Lastly, here is the response I just received from AMD, whose advice I had requested through a form available in their site.

Subject: AMD Service Notice:{ticketno:[xxxxxxxxxxxxxxxxxxxxx]}

Your service request : SR #{ticketno:[xxxxxxxxxxxxxxxxxxxxx]} has been reviewed and updated.

Response and Service Request History:

I understand that you getting AMD Quick Stream Error The license information to use this software is not found on your Lenovo ThinkPad Edge E335 (with AMD Radeon HD7340 Graphics) with windows 10 O.S.

AMD QuickStream is an application developed by Appex Networks that provides bandwidth optimization for internet connections.

AMD is currently investigating the issue.

The error message has no negative impact on the performance of the computer system. However, If you wish, you may uninstall the application by following the steps below :
• Right click on the Start Menu Icon and select “Control Panel”
• Click on “Programs (Uninstall a Program)

• Double click on “AMD Quick Stream” application
• Click on “Yes” to proceed with removing the AMD QuickStream application.
• Once the application has been uninstalled, click on “Yes” to restart your system.

• Click on “Yes” to proceed with removing the AMD QuickStream application.

• Once the application has been uninstalled, click on “Yes” to restart your system.
• Your system should reboot normally.

Please go through below link for more help.

http://support.amd.com/en-us/kb-art...

In order to update this service request, please respond, leaving the service request reference intact.

Best regards,

AMD Global Customer Care


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#8
October 2, 2015 at 00:14:23
I have improved my lot to some extent, and here is an account of what I've done.

Once again, my laptop is:

Lenovo ThinkPad Edge E335
Processor: AMD E2-2000 APU with Radeon(trademark) HD
Operating system: Windows 10 64-bit
Graphics hardware: AMD Radeon HD7340 Graphics
At the beginning of September 2015 the operating system, that was Windows 7 Pro., was upgraded to Windows 10 Pro. and, as a result, on booting the computer a message regarding a problem with Quick Stream always appeared, and the playing of videos was erratic (to put it mildly).

Now the Quick Stream error message is no longer there, and the handling of videos is more successful but by no means satisfactory.

Previous attempts to better integrate the display driver into Windows 10 had failed when, after extracting the components of the latest driver Lenovo supplies for AMD Radeon HD7340, I was requested whether I wished to install the extracted material. On agreeing to that, an AMD installer named Catalyst came into play but, after successfully installing a first batch of the extracted files, it hanged when installing the Quick Stream files.

Yesterday, I had the idea of looking for more recent Catalyst software than the one running in my machine. At

http://support.amd.com/en-us/downlo...

I found a Catalyst just designed for Windows 10. I downloaded and installed it into my machine (after removing the Catalyst that showed in Control Panel / Installed Programs).

The new Catalyst file I installed is amd-catalyst-15.7.1-win10-64bit.exe, with size 222,630KB.

Then I repeated one more time the procedure for installing the latest display driver I could find in the Lenovo site for Lenovo ThinkPad Edge E335. This driver is hkdi05ww.exe, with size 196,686KB. I did not go into the Properties/Compatibility of this file to tick the box forcing it to operate in a mode compatible with Windows 8. Although this had been suggested to me on account that such driver was designed in 2013 for Windows 8 (and it is the latest I could find for my Lenovo E335), I hoped that, with the new Catalyst I had just installed, I hoped everything would adjust to Windows 10.

Once the files in hkdi05ww.exe were extracted, I moved on to the installation phase, and the new Catalyst took over. Lo and behold! – The installation of all components completed, without freezing while installing the Quick Stream components.

After doing all that, I also installed what AMD calls Quick Stream Technology, found in a small file (abc.exe) downloadable from

http://support.amd.com/en-us/kb-art...

This is a small file called abc.exe.

Lastly, I went into Device Manager, and right-clicked on the driver (Radeon HD7340) in Display Adaptor to have it updated through a search across the internet. On previous occasions I invariably received the response that my driver was the latest to be found anywhere. This time however, a better driver was located and installed in its place.

That's all I've done. To review what other people with the same problem are in the process of doing, you may turn to the following link:

https://community.amd.com/thread/18...

You may also want to consider the following advice I just received from a company working for Amazon.de, where I bought my Lenovo laptop.

Nach dem Herunterladen müssen möglicherweise Gerätetreiber für ihr Notebook/PC für Windows 10 neu installiert werden. Bitte informieren Sie sich vorher, ob diese Treiber für Windows 10 bereits vom Hersteller zur Verfügung gestellt werden.
(My German leaves much to be desired, and you should use Google translator for more light. In a nutshell, I think they say that most drivers must be re-installed for working under W10 and, to check about that, you ought to turn to the manufacturer. As far as Lenovo is concerned, their display drivers are still for W8, as seen above.)

Sollte das Herunterladen nicht erfolgreich gewesen sein oder können Sie mit Windows 10 nicht arbeiten, da z.B. noch Treiber vom Hersteller fehlen oder ist Ihr Rechner mit Windows 10 zu langsam, können Sie Ihren Rechner selbstverständlich wieder mit Windows 7 bzw. 8 installieren. Eine automatische Rückkehr, wie von Microsoft angeboten, hat bei vielen Kunden zu großen Problemen und Irritationen geführt, z.B. wurde bei vielen die Lizenz nicht mehr erkannt oder entwertet!
(Not much is new here. You might find that the manufacturer could not care less about updating its downloads, and Microsoft proved too optimistic in its predictions when offering its upgrade to W10 – which drove Kunden (customers) into fits of madness. A solution of last resort is to revert to W7 or W8, but even that is denied if the Microsoft licence has been rendered invalid by the upgrade – in which case the company pledges (in text not reproduced here) its support to restore the original configuration.)


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#9
October 7, 2015 at 05:06:40
In case it helps people experiencing my same problem, here below you find a copy of the suggestions offered by an engineer of one of the companies involved in the display section of my laptop.

QUOTE___Follow the below methods and check if it helps.

Method 1:

According to Microsoft Compatibility center it is not sure if AMD Gaming Evolved Client is compatible with Windows 10.

To fix this problem, use the following methods in the order in which they are listed. After each method, check if problem is fixed. If the problem is not fixed, try the next method.

If the AMD Gaming Evolved Client is not compatible you may try installing AMD Gaming Evolved Client in Compatibility mode and check.

Make older programs compatible with this version of Windows (Also applies for Windows 10).

http://windows.microsoft.com/en-US/...

Method 2:

I suggest you to run the video playback troubleshooter and check if it helps.

1. Press Windows + X keys on the keyboard and select Control Panel
2. Type Troubleshooting in the search bar on the Control Panel.
3. Click on View all on the left navigation pane.
4. Click on Video playback.
5. Click on Advanced on the Video playback dialog box and click on Run as administrator

(Enter the credentials if required).

6. Click on Next and follow onscreen instruction complete the Video playback troubleshooter.

Install AMD Gaming Evolved Client from the AMD official support site?

(http://www.amd.com/en-us/markets/game/downloads/raptr).

Method 3
: Run Windows Update Troubleshooter.

1. Go to Start and type troubleshooting.
2. Select Troubleshooting.
3. Select View all on the top left corner.
4. Click Windows Update troubleshooter.
5. Follow the on-screen instructions to run the troubleshooter.
6. Check if issue persists.

Reference:How to: Install and Update drivers in Windows 10
http://answers.microsoft.com/en-us/...
install-and-update-drivers-in-windows-10/a97bbbd1-9973-4d66-9a5b-291300006293.___UNQUOTE

(I don't know if the person who suggested the moves listed above wishes that her of his name and company be disclosed to third parties, so it seems best to keep this information anonymous. For this reason the text above has been slightly edited by me.)

message edited by rosv


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#10
October 7, 2015 at 05:55:13
As it was, I had no need to try out the three methods listed in the last message because, before beginning to do so, I ran Windows Update and, among the software it installed that day, there was an item named "Advanced Micro Devices, Inc. driver update for AMD Radeon HD 7340 Graphics".

After Windows Update completed, I was able to play any of the videos kept in my machine.

As far as I can tell, there are no unsolved problems left after upgrading from W7 to W10. Many thanks to all those who, in this forum, have helped with their suggestions,.


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#11
November 26, 2015 at 02:32:23
Thanks Vinceapp - I followed the advice and it worked first time!

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#12
January 5, 2016 at 16:11:05
Which explains mr. vinceapp is right on the page where the link points you download the and when you have it on your desktop, run it as an administrator. If something happens at the end of the installation? get any errors eg 0x010 error # do not worry !, run the application in compatibility mode.

In compatibility mode opens a window where you ask to run the application, if successful the program will prompt restart and ready the problem is solved.

Cheers


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