Solved ADDS error message Adding printer for Office 2013 in Win 10

November 7, 2015 at 17:55:07
Specs: Windows 10, 4GB
Windows 10, Office 2013.

I installed a wireless Canon printer by detection as I don't have the install disks. Apparently no problem, the printer is listed in device manager with no problems. The situation is that when I try to print a document, the printer is not listed in the drop down box and when I choose "add a printer" at the bottom of the list, I get Active Directory Domain Services (AD DS) Is Currently Unavailable error message.

Please advise.


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✔ Best Answer
November 9, 2015 at 20:14:58
Did you try the suggestion that XpUser showed you? If so, what if anything happened when you tried?

The fact that you say your in an office makes me think you are on a domain. I still think it might be a permissions issue. How big is your office? Do you have an IT guy who can help you?

Press the Winkey and R then type in

gpupdate /force

You may need to do it a couple of times. When it asks if you want to log off, choose no and do a full reboot. This will update any group policies. If your coworkers are able to add printers but you are not, you may be missing the permissions from a group policy. Doing this step will update any policies that might not have updated on your computer properly.



#1
November 7, 2015 at 18:19:53
Did this computer used to be on a businesses computer domain? It sounds like it's looking for permissions from an Active Directory policy.

message edited by THX 1138


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#2
November 8, 2015 at 02:45:36
Not that I know of. Most other people at the office have access to it easily, but I don't know who set it up.

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#3
November 8, 2015 at 10:14:15
Check out the solution found on the Microsoft support page below

http://answers.microsoft.com/en-us/...

i_Xp/Vista/W7/W10 User


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#4
November 9, 2015 at 18:21:38
I still have not solved the problem.

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#5
November 9, 2015 at 20:14:58
✔ Best Answer
Did you try the suggestion that XpUser showed you? If so, what if anything happened when you tried?

The fact that you say your in an office makes me think you are on a domain. I still think it might be a permissions issue. How big is your office? Do you have an IT guy who can help you?

Press the Winkey and R then type in

gpupdate /force

You may need to do it a couple of times. When it asks if you want to log off, choose no and do a full reboot. This will update any group policies. If your coworkers are able to add printers but you are not, you may be missing the permissions from a group policy. Doing this step will update any policies that might not have updated on your computer properly.


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