Solved Access Win10 Reset Option without Password-THANKS!

October 25, 2017 at 13:53:09
Specs: Windows 10
Certified tech - Win10 laptop - owner deceased. no one knows password. Worse yet - internal CD drive inoperable. Cannot boot fast enough from external CD or USB flash drive. No data recovery needed. .. .just need to reach Options menu to choose Reset to factory standards. Ideas?

See More: Access Win10 Reset Option without Password-THANKS!

Reply ↓  Report •

#1
October 25, 2017 at 14:12:14
What password is it, Windows, BIOS or HDD?

Computer make and model?

Why does the speed of the internal or USB flash drive matter?

Always pop back and let us know the outcome - thanks

message edited by Derek


Reply ↓  Report •

#2
October 25, 2017 at 15:26:04
Hi, Derek. . .and thanks!
Going to hold on this for a bit. The pastor for whom I'm trying to reset this (donated to church for mission use) has called the best friend of the previous owner, and she thinks she may have the pw written down somewhere. Apparently she also used the laptop. Waiting to hear back from him.

Windows password. (No pw for BIOS or HDD)

Dell Notebook -- all the usual Dell identifiers (service tag, etc.), are missing. Nothing under battery.

Internal CD is inoperable. Has no drive door, and will not open with "paper clip" trick either.

Even with USB set first in boot order, computer doesn't recognize device quickly enough before moving
down the boot option list. No message ("Press any key to boot from CD") opportunity with
external optical drive.

Microsoft is of course no help. Their "no password help" policy is understandable, but frustrating.

Will post a follow-up if I still need assistance or if the password has been located. Thanks much!
Barb


Reply ↓  Report •

#3
October 25, 2017 at 15:34:16
✔ Best Answer
If you can get hold of the password that's the best bet obviously. BIOS & HDD passwords are the most difficult (near impossible).

See this if necessary:
https://support.microsoft.com/en-gb...

Always pop back and let us know the outcome - thanks

message edited by Derek


Reply ↓  Report •

Related Solutions

#4
October 25, 2017 at 16:19:51
Here is my info to try.

It may be as simple as the word > dell

Dell Bios Editing / Removing Bios Lock / Changing Service / Asset Tag Software Here
http://forums.mydigitallife.info/th...

How To Remove, Clear, Reveal, Unlock or Reset BIOS Security Password
https://www.raymond.cc/blog/how-to-...

How to Reset a BIOS Password ( Method 2 for a laptop )
http://www.wikihow.com/Break-a-BIOS...

Or,

1: Enter your BIOS.
2: Create a supervisor password. Save the changes and reboot.
3: Go back into BIOS and CLEAR the supervisor password and exit saving the changes.
4: Power the system down completely.
5: Restart the system after it has completely powered down.
6: Go into BIOS and you should be able to clear the HDD password.

Or,

Hold down the Alt + F10 buttons during startup.

Or, if you get the password & don't want a password ( I don't use one )

Enter the Bios by toggling F1, Tab to the HDD Password section which should be displayed as follows:
HDD Password
HDD = Built-in HDD
HDD Password Mode = USER Only
User Password = Registered
Tab to the "User Password" field and simply enter the old password and then a new one twice (once to verify) as one would do normally. If you don't want a password, just press "enter" twice.

message edited by Johnw


Reply ↓  Report •

#5
October 25, 2017 at 22:08:01
Derek, you seriously rock. . .

Password which friend gave to pastor did not work. Tried multiple spellings, etc. Used the steps in the article you referenced and am now in the middle of a blissful complete reset of the computer.

THANKS MUCH!
Barb


Reply ↓  Report •

#6
October 25, 2017 at 22:09:47
Also VERY helpful, John. Am going to save this for future reference. Much appreciated!
Barb

Reply ↓  Report •

#7
October 26, 2017 at 04:32:54
Good to hear it worked out and thanks for letting us know.

message edited by Derek


Reply ↓  Report •

Ask Question