Why not add Vendors Review Forum here?

January 12, 2010 at 06:06:20
Specs: any, any
Hi gang,

I've been trying to get a friend's laptop hard disk to replace one that had its hardware password set by gremlins.

I ordered part number ST94019A. When I removed it from the static bag, I noticed that the connector was different from the original disk. Then I noticed the HP tag* that said, "Replace with HP spare 319414-001". The replacement disk had an HP spare 381396-001 tag.

It was the same disk, just different connectors (the original was female, the replacement was male).

I tried to contact the vendor - left voicemails, emails went to the site to procure an RMA. I finally got through on the phone, to speak with someone who couldn't help me. Got the RMA process going - hoping that they could swap the disk for the correct one. No response, no response. Two months go by (November/December) - finally I asked for my money back. They credited my card, and that's that.

The company was ALLHDD.com just for your information.

Maybe the forum could have a vendor review section, so we could determine and patronize the quality parts vendors out there?


*Compaq laptop.


Whadya think?

Be nice to one another, okay?


See More: Why not add Vendors Review Forum here?

Report •

#1
January 12, 2010 at 08:41:02
Trusted vendors?.... thats a huge undertaking as most are legitimate (exclude some eBay flash drive sellers).

There are only 2 types of connections for hard drives for a laptop. IDE (older technoogy and more expensive now) and SATA (current)... I have the feeling you managed to get a SATA instead of IDE?

If the vendor refunded / replaced they probably are reputable.

HDD's for laptops don't come in many form factors.

As far as I kinow IDE (expensive now) or SATA (cheaper)


Report •

#2
January 12, 2010 at 10:27:18
Or the other explanation is that there may have been an adapter on the original drive that needed to be reused. I don't know what male/female references mean in regard to hard drives.

Now, to rate resellers why re-invent the wheel. There are already sites that do this. Do you realize how many vendors there are?

Look at http://www.resellerratings.com/. This site has been in operation for at least 15 years that I know of. I haven't used it lately because I pretty much buy most hardware from newegg.com. That said, they do have extensive rating profiles there.

Look at the link below to see what other say about that vendor. Looks to be small from the number of reviews.

http://www.resellerratings.com/stor...



Report •

#3
January 12, 2010 at 13:02:52
After many years of dealing with newegg myself I am now waiting for a refund on a product I shipped back to them on Dec. 12th. So far I have recieved to emails stating the refund was approved and the return shipping was refunded imediately. They keep telling to please allow 2 - 3 days for the refund to be processed.

Just goes to show even the companies we come to trust have troubles at times.

Likely


I want to go like my grandfather did. Peacefully in his sleep. Not screaming at the top of my lungs like the passengers in his car.

(\__/)
(='.'=)
(")_(")


Report •

Related Solutions

#4
January 12, 2010 at 14:23:45
Some other problems with hardware/software reviews too...

Many "professional reviewers" give glowing reviews to junk so they'll continue to receive free stuff to write about.

Many of the reviewers on Newegg, CNET, etc. have absolutely no idea what to do with the gear they buy and pass out negative reviews.

Example:

Buy a new video card without considering a power supply that'll run it. The video cards gets a bad review when the purchaser/reviewer deserves the bad review.

Skip


Report •

#5
January 12, 2010 at 17:20:07
btkw1:
You replace a part with the same form factor. The drive model was the same - it just had pins rather than a connector with holes for the pins. Laptop manufacturers will use the least parts, so adapters would n't be in the picture, The SATA v IDE factor doesn't even enter the play - and I know the difference.

OtheHill:
See adapters above - I pulled the drive - there was nothing left behind to swap over. As to vendor reviews, I believe two things: That if the informed members of this forum begin to discuss the quality of service of specific vendors, that vendor would enjoy a boost in sales which would encourage them to maintain that quality. Heck, they may even offer "considerations" to members of the forum if they can see where the boost came from. The other thing I believe is that since I have come to respect the help and opinions I get here, a good word for a particular vendor, or a caveat about another would mean more than a commercial review site - since we're not getting free stuff to try, and are buying onesie-twosie parts out of necessity, and can't afford to get strung along by shaky vendors. I'll look at the sites you mentioned, but if YOU bought something from XYZparts and got run around, I'd probably give your opinion some weight.

SkipCox:
I agree that some user feedback items I've read show the problem to be the loose nut on the keyboard. It may become a moderator's job to toss out "Flames" or an offending party going too far or showing a blatant lack of technical knowledge. As I mentioned above, I have a lot of respect for the knowledge and maturity I've seen on this forum, so I think we should advise each other about good sources and warn of the not-so-good.

Be nice to one another, okay?


Report •

#6
January 12, 2010 at 18:52:44
This just in!!!

Mea maxima culpa! I am an ass, and OtheHill was correct: There was an adapter. This is why I come to these forums - you guys know your stuff and I have a hard head.

I guess that the lack of communication from the vendor, especially about the adapter, but just the failure to speak to me unless I pestered them would still be counted as a customer satisfaction failure.

But I admit I'm also at fault for ignorance about the adapter. We're done here.

Be nice to one another, okay?


Report •

Ask Question