Solved The impossible journey through Gmail Help

Gigabyte / Ga-78lmt-s2p
April 15, 2016 at 02:49:22
Specs: Win 7/32 Home, 4gig
Like millions of users worldwide I have a Gmail account, in fact I have three Gmail accounts two of which are never used.

My wife was having difficulty with her tablet and to enable her to access her Gmails I added her address using the "Add account" in the top right hand corner of the Gmail page.

Now that her tablet has been restored I tried removing her address from my list of three addresses. Trying to do this and trying to get help from Google is the most infuriating exercise under the sun. Googling for instructions on how to do this returns dozens of methods to remove my own account but not one has decipherable help on how to remove one account. I tried the "Contact us" link on the My Account page and I spent ages clicking one link after another and ending up back where I started.

Surely there must be a way to remove one added account from my list and if any of my learned friends can tell me how I'll be eternally grateful.

Regards, Ewen


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✔ Best Answer
April 16, 2016 at 04:04:26
The backup protocol is of course "très wise" and a good/essential attitude at al time; prior to any risky or major/minor changes.

As you surmise though, the google stuff is on their waste; so likely if you did delete it all on your account - there's no backup you can restore.

Is there anything resembling an email address for Google; tech support - or anything else? If you can find an email address perhaps pursue that way. Although if Google is anything like Yahoo their responses will be invariably - read our faqs, forums etc... and likely not much help overall.

My impression of Google is that once they data stored from anyone, there will do their damndest to retain it... And even if you delete your account(s) - at least as far as their being available/active etc. - very likely Google will retain their server/backups copies regardless. Google is very into tracking, monitoring and retaining any info it can re' all users... for assorted use/reasons.



#1
April 15, 2016 at 03:59:31
I echo your phrustrayshuns... although I can't offer any help on this occasion..

Having recently tried to use Google's Hangout app on a iPhone... I found their information re' actually getting it going - very poor, sparse, confusing, incomplete, inadequate to say the least.

Even the Youtube videos (and there are many) don't make it al clear how to actually achieve a successful initial setup.

I shall watch this post and hope to learn something useful for future reference; one never knows when it may be handy to have it about...

Meanwhile - bon chance...


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#2
April 15, 2016 at 04:12:30
Being a stubborn creature... I dun a wee trawl (yes I googled) and found this:

http://tinyurl.com/jhzfgfp

Scroll own to the last two/three responses; in one of them is a how to do it. "reinvent" has the solution (well one that worked for him); you have to click on (and thus extend/open) his reply there to see "the how"...

Time to go as I'm due to start my shift saving the world from all manner of whatever...; providing I can find a phone box or alley way where I can instantly change into blue/red flying kit... Strangely in the movies "he" never has any trouble finding somewhere convenient and private...


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#3
April 15, 2016 at 17:58:43
Thank you trvlr here is the section you refer to:

Reinvent said:
I figured it out:

Follow the steps to delete an account:

Log into the Gmail account you want to delete:
Go to
1. Settings
2. Accounts and Import
3. Google Account Settings (bottom of page)
4. Next to "My Products" click "Edit"

Here is where it gets confusing - but do this:

Under "Delete Account," Click on "Close account and delete all services and info associated with it"
This will only delete the Google account that is associated with the email account you don't want to keep and will not delete the Google account associated with the Gmail/email address that you do want to keep.

I just tried it. It works.

Confusion still reigns supreme because the layout (in Google's wisdom) has changed and it is a bit confusing from the section "This will only delete the Google account etc. I am afraid to continue in case I delete my wife's email account completely. Woe is me.

Would this work: I back up my complete system to another drive as I usually do then delete one of my three accounts. Assuming the worst happens and I cancel my working account would it work again after restoring my back-up?

Why can't Google provide simple solutions to these problems?

Regards

Late edit: I don't think the backup idea will work because the signup information is stored with Google not my computer.

message edited by Ewen


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#4
April 16, 2016 at 04:04:26
✔ Best Answer
The backup protocol is of course "très wise" and a good/essential attitude at al time; prior to any risky or major/minor changes.

As you surmise though, the google stuff is on their waste; so likely if you did delete it all on your account - there's no backup you can restore.

Is there anything resembling an email address for Google; tech support - or anything else? If you can find an email address perhaps pursue that way. Although if Google is anything like Yahoo their responses will be invariably - read our faqs, forums etc... and likely not much help overall.

My impression of Google is that once they data stored from anyone, there will do their damndest to retain it... And even if you delete your account(s) - at least as far as their being available/active etc. - very likely Google will retain their server/backups copies regardless. Google is very into tracking, monitoring and retaining any info it can re' all users... for assorted use/reasons.


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#5
April 16, 2016 at 17:59:00
Thanks trvlr, I went into Settings and turned off every switch I could find so that the accounts no longer synced and I don't get notification that mail has arrived on her account. Fortunately she uses the account for her leather work hobby mainly and there is no "incriminating" stuff that I can sneak a look at. Fortunately we both belong to a generation where personal stuff is discussed face to face and sometimes good old fashioned snail mail.

You wrote:

Is there anything resembling an email address for Google; tech support - or anything else? If you can find an email address perhaps pursue that way. Although if Google is anything like Yahoo their responses will be invariably - read our faqs, forums etc... and likely not much help overall.

Your summary of Google is completely accurate and I cannot find one address to email/write to, anything that resembles an address invariably leads me through a jungle of links that get me nowhere. Your link to Reinvent was a good one but Gmail has changed since he wrote that and the ultimate line of his advice leads to complete account deletion.

I once attempted to change the password on the least used account of the 3 that I have and I won't even attempt to describe that journey. I can't use it because I have forgotten the password and changing it is a nightmare. "Forget it" I said to myself and I did.

Thank you for your advice though,

Regards. Ewen


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