Solved Received request for info from Microsoft to fix a problem.

January 19, 2015 at 18:26:26
Specs: Windows 7
False request for problems from Microsoft. Soon after downloading a song to see if I liked it, a request for information opened saying a problem was detected. Thinking it was from Microsoft I allowed it. After some time downloading (collecting data) I was informed they could not help fix the problem try again later. Didn't have any problems that I noticed before hand. Looked in the action center, nothing is reported on that date or for 2015. Anyone have any experience or help with an answer. Or maybe I'am just paranoid! Any help would be received with thanks!

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✔ Best Answer
January 20, 2015 at 08:01:57
It is quite possible that your computer now has malware on it. My advice is to repost this on the Security forum.

Always pop back and let us know the outcome - thanks



#1
January 19, 2015 at 18:29:57
How about some more info? What type of file was it (.MP3?) & where did you download it from? Was it a legal download? What the song playable after it was downloaded?

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#2
January 19, 2015 at 18:34:47
The song was playable. It was a (MP3).
I listened to it then deleted it. Legal, no illegal action was intended.


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#3
January 19, 2015 at 21:04:35
Wow, I guess there's one born every minute.

After allowing some unknown entity to 'collect data' from your computer it's best to assume any account numbers or passwords stored on it have been compromised.

You might want to google the exact wording of the message or any websites or phone numbers it gave (if you remember them) and see if anyone else has reported it

What is the website you visited? I download mp3s from several sources and would like to avoid that one.


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#4
January 20, 2015 at 08:01:57
✔ Best Answer
It is quite possible that your computer now has malware on it. My advice is to repost this on the Security forum.

Always pop back and let us know the outcome - thanks


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#5
January 20, 2015 at 09:16:54
It was a Microsoft pop up I've gotten in the past over the years. I did receive updates the day before from MS. including a new frame work. so how do you know if it is legit. I got the song from a popular torrent. It also had, in the comments section the name of a law firm and an e-mail address. I did not see until I played the song.

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#6
January 20, 2015 at 09:25:59
Derek that's a good idea. I'll do that. thanks!

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#7
January 20, 2015 at 09:49:16
I've already Googled it. Pointed to Gnutella. there were a couple of people who received
music with this law firms e-mail address in the comment area. They were not current.
The advice given was just to delete the file and try not repeating the mistake. Not very reassuring. (sounds a bit like they don't have a clue) Thanks DAVIDINCAPS

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#8
January 20, 2015 at 21:39:54
After reading your initial posting I got to thinking how easy it would be for someone to claim to be from microsoft and get the user to allow them access to a computer. I don't know if that's what happened to you but it's something to consider. As mentioned, some malware scans are in order.

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#9
January 20, 2015 at 22:11:55
If it was a deception it got me.I worked with Johnw for six hours to clean my machine.He was amazing. He walked me through all the software, what to do with it read the codes.everything! My machine was a mess. I had no idea of what was hidden on it.
Thanks all of you for your thoughts and help.
P.S. You can never let your guard down a lot of bad people are out there thinking of ways to mess with you.

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#10
January 21, 2015 at 04:17:56
randoh
Yes, I've been following it - you are right about the bad guys.

DAVE Re #8
In the UK here we often get scam phone calls saying they are from MS and that you are sending out viruses. If you run with them, they get you to link up and wreck your computer asking for money to fix it, which they never do.

Always pop back and let us know the outcome - thanks


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#11
January 21, 2015 at 12:35:47
I've heard of this also in the U.S. The world on the screen in front of you is so small. anyone can reach out and help you or hurt you. That's why I am not only thankful for the help but that my trust was not misplaced. Sounds weird but the experience will stay with me for some time to come.(not used to asking for help)

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#12
January 21, 2015 at 12:40:33
We all need a little help sometimes - nothing wrong with that. You sure have to take care on the internet these days. It pays to check up on any website that you want to download things from.

Always pop back and let us know the outcome - thanks


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#13
January 21, 2015 at 12:55:37
I think a lot of what went on with my machine was my 33yr old son. He had a habit of using my machine (going to a lot of dark places). Now that he has moved on, I feel for the most part I should be OK now.

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#14
January 21, 2015 at 14:08:46
You might well be right - hope it keeps going well.

Always pop back and let us know the outcome - thanks


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