Solved PC World Poor 'Service'?

Asus / Rampage iv extreme x79
May 7, 2013 at 03:17:20
Specs: Windows 7 64 bit, Intel Core i7-3820 3.60GHz 16Gig G.Skill DDR3
I recieved a PC from a neighbour yesterday complaining that ever since he had his PC 'serviced' by PC World it was running slow and extrememly noisey.

So i decided to pop the door off to have a look and what i found really shocked me.

1) The machine was service about 2 months ago, and the amount of dust build up in the heatsink was in my experience consistent with probably 6-12 months. Obviously they didnt clean it out

2) The heatsink was not screwed down onto the motherboard bracket correctly, two of the screws were not screwed down at all, which meant that the heatsink was not interfacing with the CPU correctly

3) There was way too much CPU thermal compound applied and was dripping down the side

4) And the worst thing of all, Bluetac was used to adhere the CPU cooling fan to the heatsink

This is probably the third machine i have had from a customer complaining about poor service from PC world.

Has anyone ele had any bad experiences with them? i personally never have sent my PC there as i can do the majority of work myself, however it seems many people do send their PC's to their service centre. A previous customer sent hers to them to remove a virus which they claim they removed and charged it for it, but when she bought it to me within 2 hours of recieving it back from PC world, the virus 'Met Police' was still there.


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#1
May 7, 2013 at 06:05:56
✔ Best Answer
I'm familiar with the US publication by the same name, but not the store. Wikipedia agrees with you, though.

Honestly, are they any different from any other tech support service from a big-box store? I mean these places don't hire biased on skill or experience, and I've been told their training focuses more on selling than technical skills. Are they at least as bad as the Geek Squad, who have earned a parody training video? I might be biased because I used to have a side job of fixing mistakes from those places.

Actually, you know what? I'm honestly just surprised these places still exist after PC's move from an appliance to a commodity.

How To Ask Questions The Smart Way


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#2
May 7, 2013 at 06:17:22
Well i have to agree with you, i went to buy an Ethernet cable from a PC World near me (The same one that my neighbour used) when i asked the Service Centre Tech where they kept the Ethernet cables his response was

"What is that, i wouldnt know about them working here"

shocked and baflled.

I have many complaints against this place, some i have experienced personally and others have been through fixing errors they have created, just as you said.

Its scary that these places still exist, i mean they really dont have a clue.


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#3
May 7, 2013 at 12:41:33
"What is that, i wouldnt know about them working here"

Gotta feeling they thought Ethernet meant Ethnic.

Sometimes so called pro's are not as pro as you would hope or like. It's just that they somehow make a living out of it.

Always pop back and let us know the outcome - thanks


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#4
May 7, 2013 at 14:19:32
Assuming PC World is another chain electronics store (not necessarily a computer store) it's a safe bet that they don't pay their technicians much. What this means is, you get greenhorns with little to no experience who just got their A+ certification and are starting out in the IT world.

Do I need to say what quality of service this means customers will get when they go there?

Typically a person works there for a year or two gaining experience and when they actually have some, they get themselves hired on to a better position working for someone who not only pays better, but likely also lets them expand their horizons by working on something other than just hardware. So, the turnover rate is high for bench tech's in places like this which means an unending supply of worse than average techs.

If you want good service from a qualified, experienced professional, you need to go to the place these guys get their next (better) job and that would be a real computer store where they only sell computers and computer related equipment.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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