Paid vs Free Virus Removal.

July 27, 2010 at 07:56:12
Specs: Linux Mint 7
So, this is something I've been pondering lately, and it concerns paid virus removal services (Geek Sqaud rip offs, PCmedix, etc) or forum help (free) (Computing.net, Geeks To Go, Majorgeeks, and any other forum). I've always been a fan of paid AV help, but recently, I've actually liked the idea of forum help a lot more, simply because it allows you to help more than one person at a time (if you can multi-task, haha). Where as with paid help, it requires you to connect to said persons computer, with Team Viewer, Cross Loop, etc, but if you're good enough, I suppose you could connect to multiple PC's at once. So, question is, which one do you think is better?.. And, do you think in the future we *might* see a rise in people who go to forums more than shelling out cash for Geek Squad, or etc?.

Helpful tips before getting started: http://www.computing.net/howtos/sho...</


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#1
July 28, 2010 at 18:07:49
The person with the infected PC doesn't how many people can be helped at once. He only cares about his PC, at that moment. If he has the money, he'll pay. If he doesn't, then he has to depend on a free service.

There is something else to consider. If a virus is released today, how long does it take for the paid service learn about it & add it to it's .dat files & does the paid service learn about it any faster than the free service?

The answer is, there is probably no difference in the time span. So, why not go for the free service?


How do you know when a politician is lying? His mouth is moving.


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#2
July 29, 2010 at 15:41:35
Also would this paid service have updated their system to deal with this new virus before the user gets infected?

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#3
July 29, 2010 at 19:07:31
That is part of my point. No service or program, paid or free, can be completely up to date.

How do you know when a politician is lying? His mouth is moving.


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#4
July 29, 2010 at 22:24:17
All of this depends on the customer actually not the service. Myself if I knew nothing about computers which really isn't a reach if I suspected a virus I would be more apt to take my system to a repair tech rather than just some service that specializes in just virus removal. I know this may not be true but in the back of my head a well rounded certified tech. is going to offer a better guarentee. I just feel like I would get better service from an actual technician than I would from the other guy. Either one is most likely going to overcharge. When I look through our phone book I see lots that specializein dell or hp but none that say virus removal. Wonder why that is?

Now if I did know a bit about these machines I would be more apt to try to take care of things myself. In this case I don't need any service just some advice which leads me to forums like this one. Hmmm come to think of it that's how I got here in the first place.

As for these forums puting those places out of business I don't see it ever happening fully. I am sure that those that have been operating retail computer shops for a while have seen a decline in business in part to these forums. To be honest if I owned an "off the shelf" pc with a warrenty on it it would see a technician until the warrenty runs out. After all I paid extra for that warrenty I'll be darned if I am going to crack this box open and throw that away.


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#5
July 30, 2010 at 06:16:03
That's another part of the problem. People who don't know much about PCs depend on anti virus software to protect them. Leaving your security to someone else is never a good idea.

How do you know when a politician is lying? His mouth is moving.


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#6
July 30, 2010 at 10:09:58
I've used geekstogo a couple of times. It's free, but it's a lot of work. The last time I used them, my helper was half-a-globe away, so we were off by 12 hours as we traded emails.

Since it required a lot of scans to be run and logs to be posted to the GTG forum, I'd sometimes get up at 4AM to check my email for the next set of instructions so I didn't lose 12 hours of troubleshooting time.

I also found that some of the "canned" instructions that they paste into their replies might not match a given system exactly, which required some clarification before they could be followed. I assume that "paid help" would deal with these situations without the user being involved.

All in all, I find it more fun to fix it myself - with the help of an "expert" - since I feel more in control of the outcome and don't lose the use of the system during the process.


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#7
July 30, 2010 at 15:11:47
To be honest, I really don't like the "canned" replies (as you put it Derby) on GTG, or BP. Just seems too robotic, you know?. And, this might seem foolish, but, I also do not even like to/and or use HiJackThis!. I suppose it's because I rely on what the user is experiencing/the symptoms more than asking for a HJT log. However, I will use Combo Fix, but only in extreme cases (I saw two posts on recently on BP, I think it was, where said users computer was rendered unbootable by it). (I'm not knocking on them though, as it's a great forum).

I also don't think forums like this one would ever put paid PC services out of business, not by a long shot.

Helpful tips before getting started: http://www.computing.net/howtos/sho...


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