My Latest Pet Peeve - Help Desk Chat Sessions

Dell / Inspiron one 2320
February 7, 2019 at 11:39:40
Specs: Windows 7, 3.3 GHz / 4001 MB
Lots of support desks and reservation websites offer chat sessions. For the most part I find them useful, but as expected, the more detailed you are with your questions to them and/or with the answers to their questions, the higher the quality of the information/help you'll receive.

Now here's the part that really ticks me off...

I'm in the process of typing a response and I keep seeing this message:

"I am still available to assist you, are you still with me?"

They ask you a question or request some information and before you even get a chance to complete the answer, they begin pestering you to see if you are still there. Sure, if it's a yes or no question and you don't respond in a timely manner, I can understand that. But when the answer requires enough detail to clearly explain the situation, they need to give you time to type the response.

How the heck are you supposed to answer the "Are you still there?" question if you are in the middle of typing the answer to the question that they asked you?

A perfect example was the chat session I just had with Avis. My issue was related to their reservation website and as I was trying to explain the situation, the rep kept sending me a "I am still available to assist you, are you still with me?" message. I eventually cut what I had typed in so far onto the clipboard and responded with:

"Please give me a chance to respond to the question you asked. I will let you know when I feel that this chat session can be ended. Until then, assume that I am still with you."

She apologized, I pasted in my partial response, finished it and sent it on it's way.

So d*mn frustrating!

message edited by DerbyDad03


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#1
February 7, 2019 at 16:54:18
""Please give me a chance to respond to the question you asked. I will let you know when I feel that this chat session can be ended. Until then, assume that I am still with you."

Given my increasing age (and irritability), you handled that far better than I would have. Thankfully, my credit union's chat (only one I ever use) isn't so obnoxious....

"Channeling the spirit of jboy..."


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#2
February 8, 2019 at 15:36:55
I actually had a GOOD experience with XM radio yesterday. I normally call prior to the renewal date to negotiate better pricing. If you have done this you know the frustration involved. This time, I forgot to bookmark the date in my calendar and received a bill in the mail. I called and actually had a present experience. I ended up getting them to forgive 6 days and give me the same 6 month deal I was on the previous 6 months starting yesterday.

Will miracles never cease?


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