Solved Just wanted to vent about Dell Support for drivers

November 28, 2013 at 05:51:28
Specs: Win 7, amd 64x2
I recently had the sheer joy of working on a Dell Latitude E6400. Apparently in their wisdom to create a perfect product great revisions were needed. Now all companies are guilty of this but Dell common' there are over 120 possible downloads for the drivers. Now if you use the service tag it still just brings up all 120 plus downloads. Now of the 8 drivers Vista Business cannot find, I have a selection of 21 communications drivers, 13 possible network cards 6 different chipsets etc etc etc. Well a statistician would have to figure out the number of possible combinations for this particular unit. Dell this sucks!!! I was ready to throw this piece of %%%%% at a wall. thx, no replies needed. Just had vent. 120+ downloads..........gimme a bucket Dell. PS use your analysis tool to analyze this, it works just as well.

To err is human but to really screw things up, you need a computer!


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#1
November 28, 2013 at 13:29:04
✔ Best Answer
I know what you mean.

When I am reinstalling Windows, I will usually go into the C:\dell\drivers folder and copy all files to a flash drive (they usually start with Rxxxx); that way you have the correct drivers after the install.

If the machine isn't bootable, you can connect it with an IDE-to-USB or SATA-to-USB adapter, then plug it into another machine to recover the files in the C:\dell\drivers directory.

http://sdfox7.com


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#2
November 28, 2013 at 13:57:38
Maybe you are preaching to the converted. This might have been better aired with Dell because there's not much anyone on here can do about it.

Always pop back and let us know the outcome - thanks


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#3
November 29, 2013 at 07:13:04
I just do not buy brand name computers. I made that mistake with my very first one (because I didn't know anything) and have built every single system since then myself.

Brand name usually = proprietary. Which in turn = PITA

Also, I will not buy anything made by dell. They lost any chance they ever had (slim as it was)of getting my business when they moved their manufacturing and helpdesks from North American countries to 3'd world countries so they could make larger profits. You take jobs out of Canadian/American mouths and I will not buy your products regardless of how good they are.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#4
November 29, 2013 at 07:34:04
I do this for a living, I don't get to pick or choose the makes and models I work on, I do all of them. I actually like the latitude series, but this was just ridiculous.

To err is human but to really screw things up, you need a computer!


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#5
November 29, 2013 at 07:36:07
Oh and I was not preaching I was venting. I thought that was what the rant house was created for? No?

To err is human but to really screw things up, you need a computer!


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#6
November 29, 2013 at 07:46:25
Cannot agree more with Curt R.

Hate to admit it but when the PSU in my non-branded XP suddenly went "bang" and started smoking I felt sure that the fireworks would have wrecked the mobo too.

In a fit of panic (must have my own working computer RIGHT NOW) I went straight out and bought a branded PC with Windows 8. Unlike many I'm very happy with Win 8 but all the tosh put on by the manufacturer drove me mad. I've spent hours disabling it all and at last the computer has simmered down and is more like my own.

Of-course when I eventually looked into to my XP disaster, a PSU (second hand) was all that it needed - nice to have another spare PC though.

The upside to this story is that in terms of day-to-day use I've moved on to a new OS on bigger and better hardware, which was probably about time.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#7
December 2, 2013 at 08:00:40
I do this for a living, I don't get to pick or choose the makes and models I work on, I do all of them

You remind me to be grateful that I don't have to do that any more. For quite a bit of my career I've built and fixed many types of computers. Basically everything from laptops to servers.

I have vendor certs on most every brand name and also am certified on like 10 HP LaserJet printers and 15 Lexmark printers and have spent way more time on phones trying to get ahold of support people than I care to think about.

Funny though, I never worked on a single dell computer and hold none of their certs...........LOL

Things used to be a lot worse when you had a recovery CD as compared to a recovery partition on the PC. At least with a recovery partition you can copy the files off....all of them, including the drivers. When they started doing recovery partitions, I started copying each one to disk to have handy for future reference.

HP/Compaq wouldn't send the recovery CD with the PC so when someone brought one in to be worked on, you had to order the freaking CD, wait two weeks for it to arrive and then, fix the computer.

HP also had the worst support! I got to the point where the last position I held before this one I was in charge of the shop as well as all outcalls so I got to assign work to my helpers..........<insert wicked chuckle here>..........and I would make them do all the phone calls to HP support. This was the result of one day calling HP's Canada support line and ending up with the US support. They (US support) went to connect me to the Canadian support and the call got dropped. This happened like 4 times over and I spent about 2 hours just trying to get ahold of the Canadian support. Spending a good 30 min's going through channels just to get to the Canadian support was not unusual and extremely frustrating!

Yeah, I'm VERY happy I don't have to fix laptops and PC's any more..........LOL

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#8
December 30, 2013 at 10:02:29
@Curt.................you forget the over riding factor. It was my wife's laptop, not fixing it was NOT an option;) regardless of my station in life. lol

To err is human but to really screw things up, you need a computer!


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#9
December 30, 2013 at 14:14:58
mmm Sadly support for many outfits has been shipped out to "cheaper" locations... But one or two outfits have returned to the county where they started... There is one bank in the UK that has changed names four times; and after the fourth change - support in every sense ended up in Bangalore... Following heavy criticism and high number of complaints from customers, and atrocious reviews in the press/consume groups... support finally returned to the UK... Much better than it was nowadays...

I have been generally happy with Dell systems with which I have had contact; all were Dimensions - two/three in USA and one in UK... They were OK - didn't arrive bloated in those days; came with proper software disks... Worked straight out of the humungous packaging... and also with pretty decent glass box/crt monitors. Similarly I know of several on the road support engineers who swore by the Latitude series over the years. One outfit was composed of ex Mossad types... who certainly didn't buy junk...

I do know that a later series of Dell (the Dimension 4600) were anything but good/reliable...

HP/Compaq gradually lost a reputation they had sort of built up over years - poor quality build, inadequate support etc. Then over the last few years appear to have improved again somewhat; and also offer very generous deals to/for large corporate clients... - if only to re-establish themselves somewhat?

Unless one really knows what one is doing though, the branded items offer a relatively simple (and reasonably reliable/OK) path to computing... But it would be nice if "some" (all...?) of the add-ins were set to be optional - for the end user to decide upon; and also easy to disable/remove - without rebuilding the whole system...

Self-build isn't for everyone; and often isn't cost effective for the average man/woman in the street (or home - if they can afford one...)

I have come across a few local/small name builds too that were anything but reliable; and getting support for those - questionable. They used an ad-hoc collection of motherboard and parts...

But to be fair a few small name/locals that were "excellent".

Overall though like most of those above this/my post... I'm not into fixing stuff too much these days... Mostly "pro bono" help nowadays - as when required/sought...


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