Solved Is Dell assistance back?

September 6, 2012 at 16:51:22
Specs: Windows 7/Dual XP, ?/3gig
In this posting: http://www.computing.net/answers/wi... refer to reply #3 (DellDebbieB) It would seem they are posting under a different guise now!

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✔ Best Answer
September 7, 2012 at 06:54:29
Hey,

I think our opinion is skewed by the last postings. If we reset, I think its not a big deal. If it gets worse again, we'll need to re-examine though.

Justin



#1
September 6, 2012 at 20:01:11
No!!! I don't want to go back to the land of Dell people! They are posting differently, not sure why...

You've been helped by a 14 year old.


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#2
September 6, 2012 at 20:09:34
Hello,

The reason they are posting differently is because Joe contacted them, letting them know we were unhappy with both the quality, content and amount of their postings. We have spoken with them and decided that it would be appropriate for them to only have one person posting for now who can maintain much higher quality standards. That person also must not make spammy type postings.

So far, I am quite happy with the new postings. I feel that we should forget about the past and only judge them from now forward. After all, if someone wants to help, and actually does in a fair way, we shouldn't try to stop them. If you notice problems arising, please don't hesitate to let Joe or myself know.

Thanks,
Justin


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#3
September 7, 2012 at 04:42:24
Are you sure it's not the same people logging into the same account? I don't have a problem with Dell posting, I am just curious.

Tony


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#4
September 7, 2012 at 05:35:27
tonysathre,

It could be... There's really no way to know that. I'm more concerned with the tone of the new poster than anything.

Justin


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#5
September 7, 2012 at 06:49:30
I do agree the post quality is getting better.

You've been helped by a 14 year old.


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#6
September 7, 2012 at 06:54:29
✔ Best Answer
Hey,

I think our opinion is skewed by the last postings. If we reset, I think its not a big deal. If it gets worse again, we'll need to re-examine though.

Justin


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#7
September 7, 2012 at 17:31:23
Thank you Justin... sounds reasonable enough.

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#8
September 8, 2012 at 15:13:36
There is at least one other signing helper her identifying herself as a Dell employee. Didn't make a note of the thread I viewed.

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