How to tell computing.net that No-one can give me an answer

June 7, 2015 at 06:32:59
Specs: Windows 8.1, ample,more than 75 GB
Computing.net, how do I tell you no-one can fix it http://www.computing.net/answers/wi...
No answer was much help. If I can't connect to a server how can I install something? No. 3 was the nearest. After running s/restore back to 21st May on my Dell Studio with Win.8.1, upgraded from Vista, s/r told me everything had been restored successfully back to that date and then crashed permanently. My local IT expert visited, couldn't fix it here, has had it for a week and no news from him yet. I will inform you if he ever manages to fix it and the cause.

edited by moderator: Add missing link to thread


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#1
June 7, 2015 at 09:10:53
If my response wasn't correct, why did you mark it as Solved?

You didn't provide enough info about your computer plus your explanation is unclear. And we need the exact model number of your computer. There are numerous Dell Studio laptops...14xx, 15xx, 17xx, XPS models, etc. The configurations & hardware are different. Look for a label on the underside of the laptop.

Click >> How to find your Dell laptop model and service tag

If you don't have the recovery discs, create them! Can you still boot into Windows? Were the discs ever made (it can only be done once)? If not, they can still be created. Or you can boot from the recovery partition & reinstall Windows from scratch. As I told you in your other thread, you will lose everything when doing the recovery but being that the laptop is a "hand me down", probably the best thing to do would be to start with a clean slate. I posted this link in the other thread....did you try it?

Click >> Restore Windows 8 using the Factory image restore method in Dell Backup and Recovery

Doing a System Restore should NOT have messed with your network settings, but we have no idea what you did, how you did it, or why you did it? And plugging an ethernet cable directly from the laptop to the router should auto-disable the laptop's wi-fi. If you need to install something on the Dell, download it with your HP, copy the file to a USB flash drive (they're about $5-10 depending on size), then transfer the file to the Dell.

Click >> USB flash drive (example)

message edited by riider


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#2
June 7, 2015 at 10:30:48
"Computing.net, how do I tell you no-one can fix it?"
The normal way would be to reply on the original thread.

Always pop back and let us know the outcome - thanks


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#3
June 11, 2015 at 14:09:10
Agree with Derek...just tell riider it didn't work in the original thread. You might have noticed he's willing to walk you through the process.

Skip
Audares Juvo


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#4
June 11, 2015 at 14:12:27
Howdy SkipCox

Long time no see, unless I've just not stumbled on your posts.

Always pop back and let us know the outcome - thanks


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#5
October 5, 2016 at 15:10:57
Skipcox, Ditto with Derek.

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#6
October 17, 2016 at 19:50:43
Hi guys..I stop by but don't post much since retirement. I happened to sober up for a couple days back in June and just had to reply to hopeful33. ;)

Skip
Audares Juvo


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