Solved Helpers getting double posts removed.

November 20, 2012 at 23:45:25
Specs: Linux i686 Ubuntu 12.04LTS, 2GB
Could Helpers who find double posts, please report the thread with the least reply's or lack of quality answers.
So that way any Helpers that have replied, don't have their efforts wasted.
And what help has already been given stays in the thread left behind. So we can also rule out what fixes to try next :)

Please reply and let us know if our help worked. Your feedback helps others. Maybe you?


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✔ Best Answer
November 21, 2012 at 19:51:17
There have been times when I've posted a detailed response only to have it lost when the thread is deleted. Now when I run across a double post, I respond to both, then report both. That way my effort isn't wasted & it doesn't matter which thread gets deleted (at least as far as my response goes).


#1
November 21, 2012 at 05:24:53
MrGoodguy,

Great idea... I always try to remove the one with the fewest answers. Most of the time I can get one of them before it gets any replies at all. This is thanks to the quick reporting by you guys! Unfortunately, sometimes both have replies on them. This makes choosing the one to remove more difficult, as you say.

Justin


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#2
November 21, 2012 at 09:03:45
Yeah, MrGoodguy, good idea.

Seems we should continue reporting these ASAP.

I have some sympathy with those who have double posted due to finger trouble or being unable to find what they posted - it can happen.

Sometimes it is pure impatience, in which case if "tossing a coin" means some babies go out with the bathwater then they only have themselves to blame. Pity about our wasted effort of-course but one way or another that is par for the course around here at times.

Always pop back and let us know the outcome - thanks


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#3
November 21, 2012 at 11:30:14
Thanks for the positive feedback guys :) Maybe a guide could be added on the report page?

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Related Solutions

#4
November 21, 2012 at 11:38:36
Derek,

There is a system to prevent that. The users who double post aren't just clicking post twice. If they do that, then the post won't go through, and they will be warned. I'm not saying all users who double post are actively trying to circumvent those measures. Its just that you cannot post the exact same thing twice.

MrGoodguy,

I'm not sure adding something to the report page would make much of a difference. As long as users know to only reply one of the double posts, it'll work fine. I'm sure most users don't report, so wouldn't even see that.

Justin


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#5
November 21, 2012 at 11:43:31
Thanks for the input, just thinking out loud :)

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#6
November 21, 2012 at 11:59:37
Justin #4

Yes, I am aware of the situation when using the exact same wording. It has happened to me on rare occasions in the past when I have come up with the same response on two different posts within a short time frame.

However, it is possible that when a poster thinks something has gone wrong and starts over, the wording shakes out sufficiently differently for it to get through. Some, of course can be intentional rewords to get two stabs at the same cherry.


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#7
November 21, 2012 at 12:39:54
I see the point, the trouble is, what if there are valuable answers on both? I know this is rare, its too bad there isn't a way to group/interlink both posts in an automatic way. I know this would have to be a case by case situation.

:: mike


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#8
November 21, 2012 at 18:17:17
mikelinus,

On the face of it, this would work. However, thinking deeper, with the threaded nature of forums, I don't think you can just merge all the responses on two threads and expect it to make sense. I think that would be very confusing to people reading it.

Justin


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#9
November 21, 2012 at 18:27:57
The only thing it would help, is the Helper to see what has been done to fix a problem. The OP would get confused. They usually have trouble following one thread lol, at the best of times.

Please reply and let us know if our help worked. Your feedback helps others. Maybe you?


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#10
November 21, 2012 at 18:32:59
Justin #8

Yes, especially as helpers sometimes refer to response numbers the way I've just done. It would be quite a task to re-create a merged thread that makes sense.

Probably the best thing is for us to keep trying to nip double posts in the bud before they both start growing. This discussion rather underlines the importance of doing so.

Whatever, it's good to brainstorm this sort of topic - sometimes something can come out of it.


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#11
November 21, 2012 at 18:45:36
Maybe there's a way Justin can stop an OP posting two threads within 24hrs or the second thread attempt triggers a pop-up warning. That way they will know the first thread is somewhere on the site even if they can't find it. (Which I have seen lately, with users with smart phones)

Please reply and let us know if our help worked. Your feedback helps others. Maybe you?


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#12
November 21, 2012 at 19:08:38
Re #11

Well, maybe a "cleverly worded warning" instead, because it is possible for a poster to legitimately raise two new posts with quite different topics (about another computer for example).


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#13
November 21, 2012 at 19:51:17
✔ Best Answer
There have been times when I've posted a detailed response only to have it lost when the thread is deleted. Now when I run across a double post, I respond to both, then report both. That way my effort isn't wasted & it doesn't matter which thread gets deleted (at least as far as my response goes).

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#14
November 22, 2012 at 10:59:29
A very good idea riider - I shall do the same, after all it only requires a quick copy/paste. Well deserved Best Answer.

Always pop back and let us know the outcome - thanks


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