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Gripe about MagicJack not honoring old client

Magicjack Voip adapter and service
January 10, 2010 at 09:22:15
Specs: Windows 7
I have had my magic Jack for almost 2 yrs however, I find their company policies outragious. I have had to go thru Mississippi exchange because I live in Canada and the Canadian area codes weren't yet released. When I contacted MJ about Canadian area codes I was assured as soon as the Canadian area codes came available I would be given a Canadian area code. Well guess what? I found out the other day that only the NEW MJ customers would be getting the new Canadian area codes. What's with that? I am so upset with them and their shaudy business practices.

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January 10, 2010 at 11:56:17
I'm not pushing back, I'm just curious.

I don't have a Magic Jack, I don't live in Canada or Mississippi so these questions are just born of curiousity.

After 2 years with a Mississippi area code, why the need/desire for a Candian area code? Wouldn't it be easier to retain the MS area code instead of having to let everyone you know (or do business with) about your new number?

I have friends that have cell phones/business phones with area codes that bear no relation to where they live/work.

Between cell phone contracts with no roaming charges and home phone service with unlimited long distance, it doesn't matter to me what area code I call. It all costs the same.

If I recall correctly, when I grew up in NYC, there was 1 area for the whole city - all 5 boroughs. Now there are 2 or 3 for each borough, some of which are dedicated to landlines, some to cell phones and some which are mixed. My point is that it doesn't matter (at least to me) what area code preceeds someone's number.

re: >"I am so upset with them and their shaudy business practices."

Is this the only problem you've had with them or do they have other "shaudy business practices" that have impacted you (or others)?

Again, I'm just know, making conversation.

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January 10, 2010 at 11:56:45
How much will it cost you to cancel and then get a new account?

I would imagine their time and cost to convert all the accounts from U.S. to Canadian would be absorbent.

Yes they should honor their word....but unless it is in writing
or you have the reps name an # they can change their policy at will.

And yet it does still suck.

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January 11, 2010 at 05:18:53
I have had my MJ for quite some time now and have significantly saved alot of money on calls.I changed my area code and number 2 times in the 1st year, once for personal reasons and the 2nd to get the area new code for my residence which came available at that time.

You are allowed one free number change and the next ones are $10 each time you want a new number. It's been quite awhile now that I have my phone number and I recall that you just have to go into your account and make the change.

My number is a local number down here in the US and is used soley for my PC repair service and also for a 2nd line in my household.

EDIT: I have had to go thru Mississippi exchange because I live in Canada
Evidently you made your choice of that number as you are allowed to choose any number you want and most people choose a number closest to their area untill the right area code comes up, why you chose Mississippi I really don't know. is a thread I started awhile back.

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January 11, 2010 at 06:28:44
I'd like to thank U all for U're input.. As for changing my number that was an option when I first purchased my MJ. However now that the area codes for Canada have come available I was told by the text chat that the area codes are only applicable to the newly purchased MJ. What does it matter U ask that I would want to change to an area code here in Canada? Well it's like this I picked Mississippi exchange cause it was the number closest to the area code here in my province. However, to receive calls from anyone not living in Mississippi cost long distance charges.. Hence why I am wanting to have a Canadian area code.

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January 11, 2010 at 13:22:02
sounds like you got level one chat, ask to speak to a supervisor and tell them you NOW want your canadian number. That should not be a problem.

Hmmm....Mississippi is close to Canada? What province are you in?

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January 11, 2010 at 21:20:03
FYI Mississippi area code is 601 I am in a 604 area code. It was the closest to my own area code number.

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January 11, 2010 at 21:24:32
In response to response number 1.. I made a remark about their shaudy business practices because for two yrs now and again I would enquire about the area code availability and everytime I did they assured me I would get an email follow up. It just so happens I was once again checking it when I found out the only way I could get what I was promised for two yrs was to purchase a new one and then I would get the area code I so desired. Several times while speaking with someone about this I was appeased to the point of no contact for another couple months.

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January 11, 2010 at 21:58:27
ho hum, I guess you don't read the replies or maybe you just don't understand them ;-)

Some HELP in posting on plus free progs and instructions Cheers

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