Solved Dell and Sony Help Posts.

July 24, 2012 at 22:26:58
Specs: Windows 7/Dual XP, ?/3gig
I notice we now have Sony along with Dell piggybacking on the forum... is this a good thing for computing.net. Surely this a form of "freeloading"... is it permissable?

See More: Dell and Sony Help Posts.

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✔ Best Answer
August 2, 2012 at 08:34:18
The quality of the posts are a concern, but this has been addressed. We appreciate having an official presence on the forums here, but have to insist on qualitative answers to questions posed. We're keeping a close eyeball on it though.


#1
July 25, 2012 at 04:34:51
I personally feel this is tantamount to advertising, there are specific manufacturers forums out there...........

Anyway I thought the Ethos of CN was community sharing ?

Googling is quicker than waiting for an answer....


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#2
July 25, 2012 at 05:36:03
Hey Guys,

I take the opposite view. If a reputable company wants to pay someone to answer questions on this site, that's great. When we need to start worrying is if their answers are poor or they turn into just advertising. Until that happens, I think its a good thing.

Thanks!
Justin


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#3
July 25, 2012 at 07:27:15
I,ve just noticed that there is more than one dell guy.....

I am a hardware guy not a software guy but i try to help.


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Related Solutions

#4
July 25, 2012 at 07:46:55
Hey,

Yeah, there are a few, but I think they all work together. Anyway, please notify myself or jphisgar immediately if the responses become crappy and we will handle it. Until then, we're happy to have official helpers!

Justin


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#5
July 25, 2012 at 07:52:06
Some of them are about contacting them which only helps the OP of the thread, not anyone else who might need help with the same problem as the OP.

I am a hardware guy not a software guy but i try to help.


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#6
July 25, 2012 at 08:22:22
I commented on this in one of the threads the Dell repped responded to. Personally, I don't like the idea of Dell, Sony, or any company creating "listening centers" & monitoring the internet for any mentions of their products.

Dell's Next Step: The Social Media Listening Command Center


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#7
July 25, 2012 at 08:27:15
Lets all pretend we don't have dell or sony products.

I am a hardware guy not a software guy but i try to help.


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#8
July 25, 2012 at 10:14:41
jay_nar2012,

Which ones ask you to contact them directly? If so, that would be bad. Can you show me an example?

Justin


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#9
July 25, 2012 at 10:27:41
Justin
http://www.computing.net/answers/wi...

Read post 3.

I am a hardware guy not a software guy but i try to help.


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#10
July 25, 2012 at 10:59:33
They didn't even intro them selfs on the intro post, not very pro is it dell and sony.

I am a hardware guy not a software guy but i try to help.


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#11
July 25, 2012 at 11:17:27
jay_nar2012,

You're right, that isn't helpful. The Dell ones were... I have informed this Sony rep not to post stock answers like that, and removed that specific posting. Please let me know if you see anything else like that!

Thanks,
Justin


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#12
July 25, 2012 at 11:21:06
And justin, according to Riider, they are basically spies,read post 6 on this thread.
And yes sir!!
I am a hardware guy not a software guy but i try to help.


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#13
July 25, 2012 at 11:27:45
jay_nar2012,

Sure, but you can't control everyone's motives. What I can see is that he is providing answers on the site. Assuming he's not blatantly advertising, that really should be the main concern. The sony rep wasn't providing quality content, which is why I took action.

Justin


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#14
July 27, 2012 at 16:15:29
My opinion is that this is a publicity stunt by Dell. They're trying to improve their tech support as I believe. I just don't like the "Hello, I'm from the Dell Social Media Team" garbage they put in their posts.

You've been helped by a 14 year old.


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#15
July 28, 2012 at 17:44:08
Hey Justin,
How many Dell people are on CN now? It looks like new people are coming every day.

You've been helped by a 14 year old.


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#16
July 29, 2012 at 01:13:12
It would appear that all "HELP" Technicians from DELL are coming here...

Yes and introducing themselves as Dell 'employees' is not called for !

ARM Devices the future. Windows have accepted the fact!


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#17
July 29, 2012 at 16:48:28
I have seen "Dell" on two other forums also. This to my mind is insidious advertising... nothing more and nothing less!

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#18
July 30, 2012 at 19:32:58
Hey Guys,

Thanks for keeping up with this. We are on top of it. We are going to make sure that, if dell continues to help on Computing.Net, that they only provide high quality responses. Joseph Pishgar is in contact with them.

Thanks!
Justin


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#19
July 30, 2012 at 19:49:23
Thanks for the heads up Justin.

Regards


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#20
July 31, 2012 at 05:26:57
Do you actually verify that these people represent the companies that they claim to? Anyone can say they are a Dell (Apple, IBM, take your pick) employee.

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#21
July 31, 2012 at 06:06:07
ijack,

I can confirm the dell people do. I looked at their IPs and e-mails.

Justin


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#22
July 31, 2012 at 10:00:48
As long as they are here to help and not to advertise their wares it seems to be a good thing to me....

Keep the old stuff running


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#23
July 31, 2012 at 10:38:28
LinuxOS2,

Of course... but the issue is that the quality of their posts seems to be going downhill. That is why we contacted them.

Justin


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#24
August 1, 2012 at 08:11:46
well its getting really annoying, i dont mean to interfere in this but every post i click on to answer it seems that dell or sony has guys all over, and what abt the answers iam sorry to say this but i did not know that some companies still have people with inexperience in the computer business.
Anyways this was just an opinion and iam concerned abt the whole thing....

computers are a second home
NVIDIA GeForce
GS_Toxict51


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#25
August 1, 2012 at 08:22:13
I'm just annoyed one of my tracked posts comes up 3 weeks after I solved the problem because some Dell employee posted a possible solution. It doesn't look like the Dell people have time to even read the previous replies! (or they don't want to put in the effort)

You've been helped by a 14 year old.


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#26
August 1, 2012 at 12:15:07
RMT2 is right...the Dell responders don't even read the previous posts....they just suggest the same things. They seem to have blinders on most times...

Some HELP in posting on Computing.net plus free progs and instructions 7 Golds


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#27
August 1, 2012 at 14:19:01
I wonder if any of the Dell people have read this thread yet.

You've been helped by a 14 year old.


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#28
August 1, 2012 at 18:26:46
I really doubt they would....I think they may be working on a point system with Dell...

Some HELP in posting on Computing.net plus free progs and instructions 7 Golds


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#29
August 1, 2012 at 19:14:15
Maybe. Dell computers themselves are good, the tech support that comes with them isn't. I tried contacting the Live Chat to get support for my 11 yr. old machine, they said I had to pay $50 just to chat with a person online! A 14 yr. old doesn't have much money.

You've been helped by a 14 year old.


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#30
August 2, 2012 at 08:34:18
✔ Best Answer
The quality of the posts are a concern, but this has been addressed. We appreciate having an official presence on the forums here, but have to insist on qualitative answers to questions posed. We're keeping a close eyeball on it though.

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#31
August 2, 2012 at 11:34:44
TBH I think that Dell are shooting themselves in the foot here. As has already been mentioned, the quality of some of these answers from official Dell technicians is very questionable. So what does this say about the support team behind Dell and, ultimately, the quality of their products?

Rather than jumping on each and every post, with questionable advice, I think they would be well advised to stick to problems that people are having with Dell computers. And they should ensure that any advice given is of unimpeachable quality. As it is, it's beginning to look like spam from Dell's marketing division rather than help from their support people.


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#32
August 2, 2012 at 12:00:21
One thing that frosts my cookies is they throw little bits of Dell in their replies. I'm not sure if it's intentional or just not paying attention but one example is they say to reboot the computer, then when you see the Dell symbol press F8. These were on posts where the OP didn't have a Dell.

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