C!ix Studios - Ridiculous Pricing Policy

P4i6g / P4i65g
September 24, 2010 at 07:57:10
Specs: Windows XP, 2.8 GHz / 2.0 Gb
I took my daughter to get her HS Senior pictures taken at a local C!ix franchise.

They offered 75% off of the Sitting Fee for HS Senior pictures. I'll give the guy credit for trying to push the complete $380 package, but I told him that the $30 "Yearbook Glossy" would be fine.

Since she needed 2 pictures (1 head shot and 1 with her softball gear) we chose the "2 Outfit Sitting", which after the discount would be about $4 for the sitting. As you'll see later, that is a significant number in this matter.

So, with 2 "Yearbook Glossies" and the sitting fee, I'm assuming I'm getting out of there for about $64.

The guy spent at least a 1/2 hour taking about 25 shots. Then he sat down with us to go through all of the images, which took almost another 1/2 hour.

We chose the 2 we wanted and he says "Oh, you want 2 different pictures? Then you have to buy the $160 "2 Pose Glossy" package. With that you'll get the images on a CD and the rights to the pictures."

Me: "Well, I don't need the images on a CD, I just need 2 "Yearbook Glossies" at $30 each."

Him: "I'm sorry, sir. The only way to get 2 poses is with the 2 pose package."

Me: "Actually, there is another way. My daughter and I will buy 1 Yearbook Glossy for $34, then we'll walk out the door, turn around and come right back in. Then we'll have you spend another 1/2 hour taking 25 more pictures, you and I will go through them all again and I'll pay you $34 for another Yearbook Glossy. Does that make business sense to you? How about I just pay you the extra $4, save you all of that work and get 2 Yearbook Glossies for $68?"

Pause..confused look...pause.

Him: "OK, I'll ring it up that way, just don't tell the manager."

I wonder how many people just fold and pay twice as much for 2 pictures and a CD.

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September 24, 2010 at 20:58:38
Hardly a question for a Computer Lounge. Try a Social Forum.

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September 24, 2010 at 22:28:59
Hmmm...and all this time I thought the Lounge was not specifically computer related. In fact, I didn't think the Lounge was specifically related to anything.

I wonder why these threads are found here:

Discuss: Crazy Alarm Clocks
Politics and commercials
General inquiry about training of employees
We will never forget
Discuss: Vuvuzela on World Cup
GPS navigation stories - do you have one?
Lawyers and Insurance Companies
Deer Season
Should the media be fined?

Oh wait! I know why they're here:

The Reason

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September 25, 2010 at 04:48:04
DerbyDad03... OK point taken but it just seemed such a ridiculous complaint to be making when surely the OP should have made sure that the operator was aware (completely) of what was wanted in the first instance. He could have walked out of the studio if he was not satisfied... and were the conditions regarding the quantity and price of the photographs available BEFORE the session was started?

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Related Solutions

September 25, 2010 at 09:56:20
I, DerbyDad03, am the OP.

Yes, the prices were available - and discussed - before the pictures were taken.

There were package prices offered - packages that came with all sorts of "extras" - CD's, wallet sheets, etc. - and there were individual Glossy prices offered.

Per the pricing brochure that we reviewed, we knew that the prices for what we wanted were:

Sitting fee ~$4
Yearbook Glossy - $30

There wasn't the slightest indication that you couldn't buy multiple Yearbook Glossies at the $30 price.

In fact, since the Sitting option we chose was a "2 Outfit Sitting" (which means 10 -15 shots in one outfit and 10 - 15 shots in a 2nd outfit) the logical assumption is that we might actually want pictures in those 2 outfits.

Again, no mention or indication that you couldn't buy as many individual glossies at $30 per. That fact didn't come up until we asked for 1 "Yearbook Glossy" in each outfit. That's when they told me I had to buy the "2 Pose" package for $160.

After I explained to him how stupid their pricing structure was - and how easy it was to get around just by walking out, walking back in and making them do all of the work over again - the photographer not only sold me 2 glossies at $30 each, but after we had finished all of the paperwork, he said "You know, sir, I completely see your point."

It was as if no one had ever pointed it out to him before.

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September 27, 2010 at 07:24:21

I agree with what you did. Normally in business, when you purchase more of an item, the price per unit goes down, not up.


I don't see the problem with Derby posting this here. As previously shown, it's a thread for anything unrelated to us helping someone fix their computer. I was kind of surprised and disappointed when I read your replies. Of course you're welcome to your opinions, as am I, and that is mine.

My name is JRComp, and I approve this message.

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September 27, 2010 at 17:33:14
JRComp... What can I say?... I'm sorry.

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September 28, 2010 at 16:04:54
What a rip off. I'm a professional photographer and unless the school requires that you go through the studio, which means the school is probably getting a kick back, you could have shot the shots with a decent digital camera in your backyard and printed them at Walgreen's for less than $10 total.

When they discover the center of the universe, a lot of people will be disappointed to discover they are not it.
- Bernard Bailey

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September 28, 2010 at 21:54:21

You are probably right, but SWMBO told me to take my daughter to CL!X, so I did.

Live and learn.

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September 29, 2010 at 14:33:38
I understand. You do what ya gotta do. And i should have added you did a great job of standing up to their little scam. Congrats on your awareness.

When they discover the center of the universe, a lot of people will be disappointed to discover they are not it.
- Bernard Bailey

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