Another Best Buy Head-ache

April 3, 2010 at 11:55:44
Specs: N/A
I just repaired a 6 month old Gateway PC that was bought at Best buy. The owner somehow deleted the ethernet driver on the Vista PC and could no longer connect. He said he was removing lots of games on his PC that his wife had installed from online, of course adding lots of toolbars like iWin, etc and they refused to get uninstalled.

Best buy said they could bench check it for $129 and that warranty would not help.

Needless to say, I found a good restore point and got the PC running. Then I used revo to completely uninstall all the toolbars and games and it now runs great.

6 months old and no warranty, the owner was real pissed at BestBuy and refused to give them any more money.
Just goes to show how much of a rip-off BestBuy is., that and the 15% restocking fee on returns.

I would myself would have demanded my money back or a new Gateway PC and would not have let up untill I got it.
I've done it many times at Sears and other places....persistance pays off!

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#1
April 3, 2010 at 13:55:47
I hate to play the devil's advocate on this one. Worst Buy is not at fault here: The customer is. If anything, they could & should have called tech support -- prefarably, the fee-based line -- for help.

Customers like the above are the problem: what they were trying to do is abuse the system.

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#2
April 3, 2010 at 14:05:05
I had suggested that to him, but he was so disgruntled with Best Buy he said he would rather have me repair it, which I did for a small fee.

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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#3
April 3, 2010 at 23:16:47
Youre right, Best Buy didnt screw this one up. I dont know
how people can hold best buy accountable for the customer
deleting their own drivers or software to operate their
computer.

I kind of had a similar problem regarding a virus (malware?)
that had disabled much of the computer including the drivers
like you described above.

I used a company named Secure Remote Support,
secureremotesupport.com, to fix it for me. It did cost about
$80. They did tell me too that if they were unable to fix the
problem, then I wouldn't have to pay for the service at all.


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#4
April 4, 2010 at 01:31:59
I hate to jump on the bandwagon here but I disagree with this statement:

"6 months old and no warranty...Just goes to show how much of a rip-off BestBuy is..."

The warranty on the PC still exists - under the original terms. I doubt the warranty says that it covers any and all damage to the computer, regardless of who caused it.

I wonder...if the user had re-bored the cylinders of his 6 month old car and screw it all up, would he have run back to the dealer and expected it to be covered under warranty?

"...and the 15% restocking fee on returns."

How does this relate to the warranty issue?


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#5
April 4, 2010 at 11:48:13
christopher1971,

Peel back on the spam -- the disguise is not as covert as you think it is.

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#6
April 15, 2010 at 02:10:13
I agree that Best Buy is nowhere in any fault in this situation.

Good thing they got someone like you to clean their mess. I hope you advice them not to be trigger happy when deleting programs.


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#7
November 5, 2010 at 07:39:29
I hate to jump on the bandwagon too but truly know its a requirement that every employee of bestbuy offer geek squad black tie protection and also let every customer know of the manufacturers warranty..... You get one year with any manufacturer warranty, does not cover stupidity though.... If you erase drivers on your computer it wont function correctlly... geek squad protection is offered so you get the accidental side, or fool proof added to the product.... its the customers fault for not opting in, not best buys....

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#8
November 5, 2010 at 07:47:10

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#9
November 6, 2010 at 19:22:28
I've gone through a boat load of problems from Bust Buy and their Goon Squad myself. Christmas last year was a great time for them to all go on break for a month I am guessing. Many problems I saw had nothing to do with the user because the user was never able to use the computer. This however.....if your gonna monkey around doing things that I am assuming you really don't know about, I assume this because he then brought it to you to be fixed, then ya get what ya get. The issues I saw had to do with two theives that were working there at the time. I think they went to trial in August. Never heard if they got jail time. I have had a great number of people very unhappy with their goon squad though and the supposed service.

Likely


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#10
November 6, 2010 at 19:24:03

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#11
November 6, 2010 at 19:24:45
Mostly what I get relaited to them now is complaints about the computer being slow because of all the stuff they have running on it when they buy it.

Likely


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