A simple suggestion for computing.net

Dell / OPTIPLEX 755
May 30, 2011 at 11:27:59
Specs: Win 7 pro, 2.667 GHz / 2004 MB
Because of all the different levels of posters, wouldn't it be nice to have a 3 level selection for tech support as they post?
Beginner
Intermediate
Expert

It may help and it may not help. At least then we can give suggestions as to their level.
No use getting a beginner to alter the registry, etc.
Would this maybe be a valid suggestion?

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#1
May 30, 2011 at 13:10:37
What if the poster is "Beginner" but the only fix is a registry hack?

Do you say, "I'd like to help you but you're a beginner so, I won't, so sorry"?

I've found it smart (convenient) to just assume everyone is a beginner and go from there.

On a side note, I don't recommend registry hacks to anybody because it's all to easy to screw up and have it backfire and I know more than one technician who's made a minor mistake with a registry hack and ended up reinstalling their OS shortly thereafter.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#2
May 30, 2011 at 13:20:17
I've found it smart (convenient) to just assume everyone is a beginner and go from there.

That's a good suggestion ;-)

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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#3
May 30, 2011 at 14:06:23
If they were expert either they wouldn't need the help or if they did, you would know their level of expertise by reading their initial post.

I usually size up the poster based on how they posted and the content they supplied.

The problem here IMO is that more noobs are finding their way here. I am guessing it is due to links from Tom's hardware and maybe the rankings on the search engines. Either way the knowledge level of the typical poster is lower than it used to be. This may be good for the advertising hit count but not so good for us that are fielding the posts.

Below is a link to a thread that makes my point.

http://www.computing.net/answers/wi...


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Related Solutions

#4
May 30, 2011 at 14:26:40
OtheHill, that thread looks like a language barrier to me. Quite a few of those lately, unfortunately...as they are hard to decypher

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#5
May 30, 2011 at 15:06:40
Language issues aside, the OP did not give anywhere enough information to even know what the problem is, let alone try and resolve it. I chose that thread because I just came across it a few minutes before posting here.

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#6
May 30, 2011 at 19:03:19
XpUser4Real,

I tend to agree with Curt R. I think asking the user his skill level might prejudge the answers too much. Also, users might feel they have to exaggerate their skills so that helpers will be able to give them the most complete responses. This would backfire as the user would then not be able to understand the responses given.

Justin


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#7
June 2, 2011 at 19:29:15
OtheHill,

That guy is from India (Name says so).Being an Indian i know Indian language. I am not seeing any Indian word or phrase in that question.

Original Question : conecting server problem then donlode any pro

I think he downloaded a program and then-after he is facing problems connecting to the server.

May be he was lazy enough to provide the complete information.. I wonder how he filled out the signup form (Facebook connect helped him most probably)

Let me answer his question .. Apologies for using Indian language in that post :(.

Subhash Chandra.
http://www.wintechgeek.com


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#8
June 2, 2011 at 19:41:03
subhash chandra , just wondering, are you from Surrey? Also, no problem helping that poster in Indian, hopefully he answers his post ;-)

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#9
June 2, 2011 at 19:48:53
I goggled out the word "Surrey" and came to know its a Country or A University.

Not sure why you think I am from Surrey :) I am from India..


Not sure whether he comes back or not but answering questions is our job, returning or not is his . I asked him to remove any software which he recently installed.

Also said : "The helpers in this forums are also human beings like you, not GOD. They are not programmed to conclude whats wrong with your computer until you provide a good explanation of your problem.. "

Subhash Chandra.
http://www.wintechgeek.com


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#10
June 2, 2011 at 19:57:32
LOL...thanks for the reply...Surrey is in Canada, oh, I like your website too...have a great weekend!

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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#11
June 3, 2011 at 05:17:46
subhash

My problem with that post is the content, or lack of it. Has nothing to do with where the poster is from.

"i have a win 7"

Do you really think that is enough information? The poster is lazy. There are lazy people all over the world. Don't try to make me out a racist or an elitist.


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#12
June 3, 2011 at 05:47:19
Surrey!

LOL

Every blonde joke running around today I first heard as a "Surrey girl" joke back in 90/91 when I was living in Vancouver.............

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#13
June 3, 2011 at 08:11:30
Excuse me guys, but I think that we in the UK can claim prior use of "Surrey".
BTW "Surrey girl" jokes ("Jersey girl" for our US readers) are "Essex girl" jokes in the old country.

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#14
June 3, 2011 at 08:22:59
And here I was thinking a surrey is a buggy.
So maybe MS should move there.

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#15
June 3, 2011 at 10:55:56
@OtheHill

"The problem here IMO is that more noobs are finding their way here. I am guessing it is due to links from Tom's hardware and maybe the rankings on the search engines. Either way the knowledge level of the typical poster is lower than it used to be."

I think part of the reason is that Microsoft and software makers have generally made computers so easy to use that even the "simplest of people" can use one.

Back in the day I can remember spending an hour just trying to figure out the proper interrupts/IRQs to make hardware work in Windows 3.x.

Windows 95 got rid of most of that and has made using a computer much easier to use/add hardware to. Because of the "foolproofing" especially over the last ten years many users don't have a clue as to how their machines actually work. Today, you plug it in and it usually works, so it takes a much less educated person today compared to back then, when you had to be somewhat educated as to how a computer works.

iMac G5 1.8GHz "Hero" PowerPC
2 x 1GB DDR PC3200 SDRAM
160GB WDC WD1600JD-40GBB2
Mac OS X Leopard Version 10.5.8

http://sdfox7.com


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#16
June 3, 2011 at 11:20:27
I agree.. the information the OP provided was not enough...infact we can say "I have a win 7" is part of the configuration summery not the Problem Information of a post ..

I mentioned the country for this line "OtheHill, that thread looks like a language barrier to me" .

Excuse me if I am at wrong place / thread .

Subhash Chandra.
http://www.wintechgeek.com


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#17
June 3, 2011 at 18:08:17
I have to somewhat agree with sdfox 7. The first computer I had access to was one that a friends parents had purchased. His father told me we could play some cool game on it. When I aked how he gave me this book that came with it. In this book were "simple" to read instructions for playing this game that read "Type the following at the prompt". What followed was like ten pages of code. Needless to say I never got to play the game. Nowadays we just plug it in and point and click there is no knowledge needed and any minor problem becomes a major setback for many. As an example my sons computer got infected with all sorts of malware yesterday to the point we could not access the task manager. He imediately thought to reformat without having saved anything. I just created a new user account and accessed everything through it. If this had been my first computer I would have been at a total loss myself, I would not even know how to properly describe the problem other than it appeared everything was gone and this pop up was telling me that my hard drive had failed and I needed to purchase some program to fix it.

Likely


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#18
June 3, 2011 at 20:46:31
sdfox7

I agree with what you stated. However, the difference is users today don't care how it works and have been told they need to do certain things and still they do not.

I just finished a response from a person that wants to know how to recover her personal data from a RMAed hard drive out of a two week old laptop. She mentioned that she neglected to perform the necessary backups.


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