XP/Virus Removal

February 17, 2009 at 17:17:59
Specs: Windows do
I was asked to look at a computer and feel I am not going to like this answer.

I have an HP computer with a 250 GB SATA HD with Windows XP Media Center Editiion installed on it. The owner had issues where XP load and they get their desktop picture and that is it, so I ctrl alt delete and bring up the task manager and can obviously run a program so i choose the updated AVG Free Edition assuming this is a virus infected compuer. When I run AVG the desktop shows up but every 30 seconds the icons disapear and then return, usually ending whatever process I am in. So I scanned C: (Specifically that drive) and found no infections/warnings however when I choose SCAN WHOLE Computer, within a minute I have 200 warnings and trojons, however the entire system freezes and AVG timer runs but its froze. I attempt to remove the disk and place it into a another computer and it doesnt show up as a disk. ANY THOUGHTS?

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February 17, 2009 at 17:25:08
Please download Malwarebytes' Anti-Malware from one of these sites:



Rename the setup file, mbam-setup.exe, before you download it. To do that once the "enter name of file to save to" box appears as the download begins in the filename box rename mbam-setup.exe to tool.exe> click save.

1. Double Click tool.exe to install the application.
2. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
3. If an update is found, it will download and install the latest version.
4. Once the program has loaded, select "Perform Quick Scan", then click Scan. The scan may take some time to finish,so please be patient.
5. When the scan is complete, click OK, then Show Results to view the results.
6. Make sure that everything found is checked, and click Remove Selected.
7. When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately.
8. The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
9. Copy&Paste the entire report in your next reply.

If Malwarebytes installed but will not run navigate to this folder:

C:\Programs Files\Malwarebytes' AntiMalware

Rename all the .exe files in the MAlwarebytes' Anti-Malware folder and try to run it again.

Please download and install the latest version of HijackThis v2.0.2:

Download the "HijackThis" Installer from this link:
Hijack This

Rename the setup file, HJTInstall.exe, before you download it. To do that once the "enter name of file to save to" box appears as the download begins in the filename box rename HJTInstall.exe to tools.exe> click save.
1. Save " tools.exe" to your desktop.
2. Double click on tools.exe to run the program.
3. By default it will install to C:\Program Files\Trend Micro\HijackThis.
4. Accept the license agreement by clicking the "I Accept" button.
5.Click on the "Do a system scan and save a log file" button. It will scan and then ask you to save the log.
6. Click "Save log" to save the log file and then the log will open in Notepad.
7. Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
8. Paste the log in your next reply.
9. Do NOT have HijackThis fix anything yet! Most of what it finds will be harmless or even required.

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February 17, 2009 at 17:28:19
I had the same exact problem he other day with a friend of mine's computer. Everytime I tried to run AVGFree scan or Malwarebytes' AntiMalware, the computer would freze up. he only way that I could figure out how to fix it (without really fixing it) is to do a system restore to about two days before the problem appeared.

If these are any details, my friend was trying to install Big Fish Games client when this happened.

Free Computer Help: http://www.william234.co.nr/
"Sorry for ranting. I seem to do that a lot!" -ME

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