windows xp won't load properly

April 16, 2009 at 07:04:10
Specs: Windows xp
Problem Description: okay this is going to be long and drawn out, but i want to make sure all the info is out there so that people can give the best help and suggestions.

part 1: a week ago i got a series of really bad viral infection on my computer. My virus programs took care of the viruses but also deleted some of the start up software that is used to boot up my computer correctly. as a last ditch effort I used the system restore function on my computer to reboot it back to a previous configeration. The computer booted back to its original out of the box configuration and I lost all my computer files (but on the flip side my computer was working perfectly now that this was done)

part 2: I take the computer to the repair shop so that they can do a deep memory scan to recover my files. They find some of the files and put them in a file folder located on my desktop. i am told by the techie working on my computer that there is a series of .dll errors at the start of windows and that they are the result of a viral infection (Obviously the system restore i did did not do its job of ridding me of the viruses. I did not notice the .dll errors when i initially did the system restore, but that doesn't mean that they weren't there)

part 3: I begin sorting through my files on the desktop, putting them back in the file folders that they belong (ie putting pictures in my pictures folder, documents in the my documents folder, etc.) when i notice that i need to do a windows update. Around the same time that windows is updating i decide to run a virus scan to kill any remaining infections. The virus scan (i used spybot) picks up a handful of infections and fixes them all. The windows update completes and recommends that i restart the computer. I restart.

part 4: the computer restarts, but does not fully load. The desktop icons do not appear and the start menu doesn't show up. Some programs i can run through the task bar through the run function, but things like internet explorer just arn't working. Rather than the several .dll errors showing up at the startup like i had before i am getting one spool error which may or may not be the reason why my computer isn't working correctly.

part 5: so to give you a breakdown
---my computer isn't loading correctly and I don't know why. I've theorized it could be one of several different things:
1. The virus program deleted a file needed for a proper startup
2. The spool error is causing the computer not to properly start
3. The windows update caused something to happen in the computer to not allow for proper startup
(On this note i should say that i had previously avoided installing the newest service pack as it would cause the same problem in my computer pre-virus/recovery issues. I do not know why that happened or if the same thing is happening now.)
4. Something else that i have overlooked.

I do not know how to diagnose or fix any of these problems. I do not have a copy of windows xp to reinstall/fix the startup. However i do have a laptop computer that also has windows xp and i can transfer individual files if people think the ones that i have may be damaged. Also my computer works fine in safe mode making this clearly a software issue.

any help would be appreciated.
jason
jr@breadandwatertheatre.org


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#1
April 16, 2009 at 08:40:34
first of all Spybot is not an anti-virus program. It is a spyware cleaner.

The computer booted back to its original out of the box configuration and I lost all my computer files (but on the flip side my computer was working perfectly now that this was done)

What that says right there is that the repair shop messed up your PC

i am told by the techie working on my computer that there is a series of .dll errors at the start of windows and that they are the result of a viral infection

I would return it to them and ask to have it repaired properly.

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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