Windows XP has viruses and won't budge.

June 24, 2011 at 20:28:18
Specs: Windows XP
My dell pc with windows xp won't budge when I load it into normal mode, and when I go to Safe Mode all it is is a black screen with the words, Safe Mode in the corner and the version of my windows xp. If I try to access Safe Mode WITH Networking it says I need to verify it with Microsoft in Normal Mode. Which is frozen -_-. Can I fix it without formatting it/factory resetting it?

See More: Windows XP has viruses and wont budge.

June 24, 2011 at 22:21:11

Do you have a WIndows XP install CD, or, perhaps can borrow one?

We could use it to run some commands...

Retired - Doin' Dis, Dat, and slapping malware.

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June 24, 2011 at 22:45:58
Unfortunately I don't think so. The computer has been with us since at least 2003.

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June 25, 2011 at 13:21:43
Do you have access to another computer with a CD burner?

We need to access what is called the 'Recovery Console'.

From there, we’ll try to pick up a System Restore point.

It may help make the computer bootable.

Retired - Doin' Dis, Dat, and slapping malware.

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June 26, 2011 at 02:17:16
Luckily yes! If it helps, I do have safe mode with command prompt, but its basically the same as the regular safe mode, but, of course with the command prompt.

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June 26, 2011 at 09:08:02
Ahh! Good!
Guess I misunderstood, and thought you had no options in either normal or safe mode.

Let’s try using System Restore using Safe Mode with Command Prompt:

Get to the Safe mode with a Command prompt option.

Select your operating system, and then press: Enter

Log on as an Administrator or with an account that has administrator credentials.
If a password was never set, leave it blank, and press: Enter

At the command prompt, type (or copy/paste):


Press: Enter

At the System Restore screen, select:
‘Restore my computer to an earlier time’

On the ‘Select a Restore Point’ page, click on a bold date on the calendar, prior to the day the problem started.

On the Confirm Restore Point Selection page, click Next.

System Restore should restore the previous Windows XP configuration, and restarts the computer to a functional state.

When the computer gets back to a functional state, do not use it any more than you have to, and post back for further instructions.

If you have an infection of some nature, we need a description of what happens, or what alerts you are getting, so we can take appropriate action.

Retired - Doin' Dis, Dat, and slapping malware.

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June 27, 2011 at 12:31:34
Thank you for your help, I ran malware bytes on it (did a full a scan) and was able to retrieve some pictures. Is there anything else I need to do before regarding it as "safe" to use?

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June 27, 2011 at 15:36:11
Did you run Malwarebytes' after using a Restore Point, or, what did you do?

Retired - Doin' Dis, Dat, and slapping malware.

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June 28, 2011 at 19:46:43
I ran it afterwards.

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June 29, 2011 at 21:20:07
Good job, Arctix!!

Did the Malwarebytes' scan show any malware?

You can find the report by going to the Logs tab of the Malwarebytes' main screen. If it shows anything, please post it.

Retired - Doin' Dis, Dat, and slapping malware.

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