Windows XP - Cannot reboot

June 25, 2011 at 14:07:40
Specs: Windows XP
Windows XP - Cannot reboot - safemode or otherwise. Blue screen comes up advising to check for virus and run chkdsk /F.

May be virus or coincidental - 2 webmail (yahoo and godaddy) accounts also sent out emails around the same time to all my contacts.

Anyway to reboot system and not spread a virus and make things worse?


See More: Windows XP - Cannot reboot

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#1
June 25, 2011 at 17:30:46
at54,

Do you have a Windows XP installation CD, or access to one?

Also, what brand/model computer is this?

~~~~
Retired - Doin' Dis, Dat, and slapping malware.


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#2
June 26, 2011 at 23:46:11
aaflac44,

Dell Inspiron E1505

Just located:
Reinstallation CD Microsoft Window XP Professional
Service Pack 2

Can you walk me through getting system back up? Will using this wipe out all drive data?

Thank you - appreciate your help!


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#3
June 27, 2011 at 13:25:52
at54,

If you have Windows XP CD, let‘s do what the computer is requesting: chkdsk...

1. Boot from the Windows XP InstallationCD.
2. When the text-based part of Setup begins, follow the prompts.
3. Select the repair or recover option by pressing R
http://icrontic.com/draco/images/ar...
4. You'll find yourself at this screen:
http://icrontic.com/draco/images/ar...

5. Once you are at the Recovery Console you will be given at least one choice of Windows installations. Normally the choice you want is number 1.
Press the number 1 key, and press: Enter

6. You will be given a message asking for the Administrator password. Unless someone or something has ’altered’ your computer there is no password, so you just press: Enter

7. This brings you to a prompt that says:

C:\WINDOWS>

8. At the C:\Windows> prompt, enter: chkdsk /r
(note the space between chkdsk and /r)

(Note: If chkdsk /r fails to run, instead, type chkdsk c: /r )

9. Allow the scan to complete undisturbed.

The time required depends on the size of the hard drive (it checks unused portions of the hard drive) and the amount of software installed. When chkdsk /r completes, the screen displays the size of the volume checked and the allocation units. If errors are detected the result are displayed as CHKDSK found and fixed one or more errors on the volume . This is normal.

10. Type: Exit and press: Enter


11. Remove the CD/DVD, and then reboot.

Windows should now begin loading.

~~~~
Retired - Doin' Dis, Dat, and slapping malware.


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Related Solutions

#4
June 28, 2011 at 12:06:13
aloha aaflac44,

good n bad...I got through the chkdsk /r prompts - no issue. however, on reboot from disk still goes back to same blue screen:

...check for viruses on your computer. remove any newly installed hard drives or hard drive controllers. check your hard drive to make sure it is properly configured and terminated. run chkdsk /F to check for hard drive corruption, and then restart your computer.

Technical information: ***STOP: 0x0000007b (0xba4cb524, 0xc0000034, 0x00000000, 0x00000000)

how do i run chkdsk /f? I will need to reboot from cd again...was given the options:

c: windows or f:minint

mahalo...very much appreciate your help!


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#5
June 28, 2011 at 12:59:55
at54,

'A'ole pilikia! (You’re welcome. No problem!)


F:\minint should be the Dell recovery partition.

chkdsk /r locates bad sectors and recovers readable information (also implies /f)


I hope not, but we may be dealing with a boot-sector virus…

Q. #1: When trying to boot up, do you get any error telling you a file is missing or corrupt?

You are certainly posting here using another computer, I would think.

Q. #2: Does it have a CD burner?

Q.#3: Also, if we have to clean up your Master Boot Record, you may lose access to your hidden system recovery partition. Is the CD you are using provided by Dell?

~~~~
Retired - Doin' Dis, Dat, and slapping malware.


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#6
June 28, 2011 at 13:11:50
aaflac44 - hi!

Q1 - no errors noted during boot / chkdsk /r and yes, on another system while trying my favored system back up and running (still an old school xp'er!)

Q2 - other system does not have a cd burner - but can get access to one

Q3 - cd using is the os reinstallation cd microsoft windows xp pro svc pack 2 provided by dell w/ system

..."boot-sector virus" - sounds ominous - so where do I go from here?

mahalo!


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#7
June 28, 2011 at 18:29:34
at54,

Sorry for the delay. Had problems with the cable modem...

We can use a bootable LiveCD that runs a scan before Windows starts. It will check for viruses, 'cure' them, and hopefully will get the computer to boot.

If you wish to give this a try, this is what you need to do:

DrWeb Live CD Instructions: (Emergency Rescue CD)

Step 1: Download the ISO and burn to a CD:
Dr.Web LiveCD ISO image needs to download to a computer that is not infected:
http://download.geo.drweb.com/pub/d...
Select: drweb-livecd-600.iso

Save to the Desktop

Make sure the CD burner program used burns ISO images to a CD!
Proceed with burning the ISO image.

InfraRecorder works well for this task:

http://infrarecorder.sourceforge.ne...

Install the InfraRecorder program
Insert a blank disk in your CD burner, and open the program
Click: Actions on the top bar
Then click: Burn Image
Locate the DR Web drweb-livecd-600.iso, double click it, and follow the onscreen prompts.

You can probably skip this step...
Step 2: Prepare to boot from LiveCD:
Make sure the infected computer can boot from the CD
When the computer starts, pay close attention to the initial screen for the key used to access the BIOS (Setup).
Some of the keys used to grant access to the BIOS set up menu are: F1, F2, F10 or DEL

If, for example, the key is F2, press the key until the BIOS screen shows up.
Go to the Boot tab, and make the appropriate changes to boot from CD
Save the changes!!
Before exiting the BIOS, insert the LiveCD in the appropriate drive.
Exit the BIOS, and the computer starts.


Step 3: DrWeb LiveCD loads...
To launch the Graphic User Interface version of Dr.Web LiveCD, select Dr.
Web-LiveCD (Default).

When you boot Dr.Web LiveCD in default (GUI) mode, Dr.Web Control Center for Linux will be started automatically.

At the Dr.Web Control Center for Linux, select: Scanner

At the main window of the scanner, place a check on the drive(s) to scan.

After selecting the drive(s), press: Start

The process may take a while…

Step 4: Scan Results
Scan results are shown as a table in the bottom of the Scanner main window.

There you can find information on infected and suspicious objects found during the scan: their location, their reasons to be included into the current selection and actions performed by the program over these objects.

Below the report field is a row of buttons where you can select the desired action for every object in the list: Cure or Delete. (Delete is NOT recommended!)
The Cure action is not available for archives, containers, and mail files.

To learn more about using Dr.Web LiveCD, consult the program HELP feature.


While the scan is going on, you may want to check at the Dell website what options are available if you lose access to your hidden system recovery partition. Probably, the CD that you have will get you going, but, Dell should have the answer.

~~~~
Retired - Doin' Dis, Dat, and slapping malware.


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#8
June 29, 2011 at 09:17:12
aaflac44,

GREAT directions...I was able to figure out how to do all the steps you recommended. Scan is still going - w/ let you know if tho is works or if I run into big trouble!

Thank you very, very much!


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#9
June 29, 2011 at 21:21:19
Any progress?

~~~~
Retired - Doin' Dis, Dat, and slapping malware.


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#10
June 30, 2011 at 02:24:45
nuts...scan run...8 viruses...all "cured" (moved or quarantined). chkdsk /r run again

Reboot still blue screen

STOP: 0x0000007b (0xba4cb524, 0xc0000034, 0x00000000, 0x00000000)

I don't know what to do next...


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#11
June 30, 2011 at 12:42:42
Before we move on to trying something else, have a couple more questions...

Do you have any data on the laptop that you cannot lose?

Also, what Service Pack was installed, SP2 or SP3?

~~~~
Retired - Doin' Dis, Dat, and slapping malware.


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#12
June 30, 2011 at 16:15:39
at54,

Let’s try a System Restore from the Recovery Console.
(This is not a Dell ’PC Restore’ that permanently deletes all data on the hard drive and removes any applications or drivers installed after you got your computer.)

1. Boot from the Windows XP Installation CD.
2. When the text-based part of Setup begins, follow the prompts.

3. Select the repair or recover option by pressing R

4. Once you are at the Recovery Console you are given at least one choice of Windows installations. Normally the choice you want is the number 1 choice.
Press the number 1 key, and press: Enter

5. You are given a message asking for the administrator password. Unless someone or something has made changes to the computer, there is no password, so, press: Enter

6. This brings you to a prompt that says:

C:\WINDOWS>

7. Type:

cd \

Press Enter

Note: between "cd" and "\" there should be a "blank space" otherwise the command won't work

8. The prompt should now be:

C:\>

9. Type:

cd system~1\_resto~1

Press: Enter

10. Type:

dir

Press: Enter

NOTE: All the restore point folders should be listed: "rp1", "rp2", etc…
Look at the next to last restore point to copy the file from a recent backup.
If the restore points have more than one page, press the Enter key to view the last restore point folder.

11. Type:

cd rpX
(X = the second to the last restore point number.)
Example: cd rp9 (If rp10 is the last restore point)

Press: Enter

11. Type:

cd snapshot

Press: Enter

(Assuming restore point 9 is used, the command prompt will look like this:

c:\system~1\resto~1\rp9\snapshot

12. Type:

copy _registry_machine_system c:\windows\system32\config\system

Press: Enter

13. Type:

Exit

Press: Enter

Note : If the above procedure does not solve the problem, repeat all steps, but in step 13 type:

copy _registry_machine_software c:\windows\system32\config\software

Or, alternatively, select different restore point.


Post back on the outcome of the System Restore attempt.

~~~~
Retired - Doin' Dis, Dat, and slapping malware.


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#13
June 30, 2011 at 23:07:05
aloha aaflac44,

unfortunately, there are NO Directory of C:\ marked rp1, rp2 etc.

Example of listing:
11/07/07 08:00a -a------ 17734 eula.3082.txt
02/18/11 08:34a d------- 0 f2173e6500ce58f4b0dd1c
01/08/11 02:59p d------- 0 fac5bce35750234ace7439
02/24/11 08:44a -a------ 1228854 fsqwr.bmp
11/07/07 08:00a -a------ 1110 globaldata.ini

Response to previous post...would be a bummer to lose all data. Data is mostly backed up and can be restored - the harder part are program(s) that are installed. So can be complete restore but I'd be sad.

I believe Service Pack 3 is installed.

Have I said thank you for your help enough? Very much appreciate your help.


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#14
July 1, 2011 at 09:21:10
at54,

There must be quite time difference between your location and mine...

We have reached a point where everything we tried so far has struck out.
As an option, you could go through the Dell knowledge base, or get their assistance.
However, look at your Personal Messages.

A Windows repair may, or may not fix the problem, because your CD probably has SP2, and the laptop has SP3. We would need to Slipstream SP3 into the Dell XP installation CD you have, however it is a Dell CD, and I do not know the consequences of doing that.

Thank you for your patience, and for hanging in there.

~~~~
Retired - Doin' Dis, Dat, and slapping malware.


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