windows protection alarm stops me from gettin

June 6, 2011 at 14:29:57
Specs: Windows 7
Unwittingly, I opened an email that had a "window protection alarm" virus attached. I got to the point of almost finishing the purchase but had a feeling it wasn't valid. Now, when I attempt to turn on my computer the only thing that appears in the middle of the screen is a message from "windows protection alarm" asking me to scan my computer for viruses. I can't get into my files or the internet.

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June 6, 2011 at 14:47:12

The >Windows Protection Alarm< is a fake program that infects your computer.

It starts before the Windows Desktop appears, so, to access the Desktop, allow the program to do it's fake scan.

Press OK at the fake scan, and when it is finished press the Fix Errors button.

At the Update Manager screen close the program by clicking on the [X] at the top right of the Windows Inspection Utility.

Now you should be able to get to the Desktop.

If the infection does let you download files on the infected computer, download the files/programs requested below to a clean computer and then transfer them to the infected computer. You can use a USB flash drive, or other removable media (CD/DVD, external drive).

Now, download iExplore.exe or eXplorer.exe, which is a renamed copy of RKill:

[If the file does not download, paste the following, >without the brackets<, in the address bar of your browser:

Save the file to the Desktop, and double-click on it.
Ignore any messages, and allow the file to run until the command window closes.

Next, if you need to get the Windows Desktop displayed properly if you reboot, do the following:

Please start Task Manager (Press: Ctrl Alt Delete simultaneously)
In the Task Manager prompt, click on File (upper left) and select New Task (Run...) from the menu.

In the Create New Task, Open area, type Explorer.exe
Press: OK

You should be back at your Windows Desktop.

Once your Desktop has returned the first thing we need to fix a Windows Registry value.

Download the following Shell.reg file:

[If the file does not download, paste the following, >without the brackets<, in the address bar of your browser:

Save the file to your Desktop.

Locate the shell.reg file on your desktop and double-click on it.
When Windows asks if you would like the data to be merged, allow it to do so.

Without a reboot, download Malwarebytes’ Anti-Malware (black button with green and white icon) Save to the Desktop:

Double-click mbam-setup.exe and follow the prompts to install the program.

Run Malwarfebytes’ AntiMalware and update the program.
Once updated, select Perform Full Scan and click the scan button.

When the scan finishes, click OK in the message box, and you will see the results of the scan.

Click the Remove Selected button to get rid of the malware.

When Malwarebytes finishes, you may be prompted to reboot. If so, reboot.

Please post the Malwarebytes log in your reply so we can see where we are at, and plan any additional removal strategy.

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June 7, 2011 at 04:22:02
Your recommended assistance appears to have worked. I'll wait and see what happens over the next few days. Thanks for the advice.

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June 7, 2011 at 10:07:48
Let us know if you continue to have problems.

Have a great week!!

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