Windows Installer Market Research annoyance

January 7, 2016 at 18:36:28
Specs: Windows 64
market research pop up coming while stared my computer.its from windows installer.i had tried to remove this file but failed...

See More: Windows Installer Market Research annoyance

Report •

January 7, 2016 at 20:21:01
Try running Malwarebytes free version

You have to be a little bit crazy to keep you from going insane.

Report •

January 8, 2016 at 01:57:02
Here are the next 2 steps, more steps will be needed, after I see the results of these logs.

Run them in this order.

Step 1: Run AdwCleaner
Author's site
Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click Scan
In the results tabs, uncheck anything you don't want to remove.
Click on Cleaning.
Confirm each time with Ok.
Your computer will be rebooted automatically. A text file will open after the restart.
Please Copy & Paste the contents of that logfile with your next answer.
You can find the logfile at C:\AdwCleaner[S1].txt as well.

Step 2: Run Junkware Removal Tool
Malwarebytes Acquires Junkware Removal Tool
Download Junkware Removal Tool onto your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
Warning! Once the scan is complete JRT will shut down your browser with NO warning.
Shut down your protection software now to avoid potential conflicts.
Temporarily disable your antivirus and any antispyware real time protection before performing a scan.
Click this link to see a list of security programs that should be disabled and how to disable them.
Run the tool by double-clicking it. If you are using Windows Vista or Windows 7/8, right-click JRT and select Run as Administrator.
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved onto your Desktop and will automatically open.
Copy and Paste the contents of the JRT.txt log please.

Report •

January 8, 2016 at 12:27:51
Just to add, that is not genuine market research. Your computer is infected and needs cleaning, so follow responses 1 then 2 as given.

Always pop back and let us know the outcome - thanks

Report •
Related Solutions

Ask Question