Windows defender turned off

April 5, 2017 at 06:55:32
Specs: windows 8.1, Intel Core i5-6500 CPU 3.20GHz / 8.00 GM RAM
Hi guys,
Today I wad working with my computer and noticed my windows defender was not working. So when I clicked it this came up

This app is turned off by group policy
If youre using another app to check for malicious or unwanted software use security and maintenance yo check that app's status.

Pls help im having a lot of files getting installed in my pc and need help asap


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#1
April 5, 2017 at 07:45:24
Do you have another anti virus? if so then defender will turn itself off so avoid software conflicts. If you do not have any other software then you can enable defender again like this

Press Windows key and R
Type gpedit.msc
navigate to Computer Configuration/Administrative Templates/Windows Components/Windows Defender
Locate 'Turn off windows defender; from the right pane
and enable it


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#2
April 6, 2017 at 08:05:30
It sounds like you are infected. These three small freebies often find what anti-virus programs miss. Run them in the order given:

AdwCleaner:
https://toolslib.net/downloads/view...
(blue "Download Now" button on right).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Clean" button.

Junkware Removal Tool (JRT)
https://www.malwarebytes.org/junkwa...
(blue Download button).
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

MalwareBytes:
https://www.malwarebytes.org/
(use the "Free Download" button rather than the "Buy Now" button).
After the install go to "Settings > Protection". Under Scan Options move the "Scan for rootkits" slider over to On and Run the Threat Scan. Quarantine anything it finds.

Please copy/paste all the logs on here. If you lose the ADW log you can find it as a text file in the ADWCleaner folder directly off the system drive root (usually C).

Always pop back and let us know the outcome - thanks


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