Window Security Virus

November 1, 2010 at 07:13:05
Specs: Windows Vista
Hi all,

I am new to this forum and would like to say hi to everyone.

I have just experienced a virus issue and would like to get some help.

There was a fake window security alert in my computer before. As soon as I saw the alert, I have used Malwarebytes' Anti-Malware to do a scan and remove the virus.

After the removal, the alert is no longer exist. However, my computer has been running very slow since then. There is no connection for Google Chrome. I can use Internet explorer to get online but sometimes when i do a search, it will automacially redirect me to other funny website.
and my Window Vista system has a lot of message as well. The most usual one is "Host process for window services stopped working and was closed". It qutie annoyed me so I would like to have some advice from professional here.

I am much apprecaited if anyone can offer some help.

thanks

King
Thanks.


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#1
November 1, 2010 at 18:30:55
As soon as I saw the alert, I have used Malwarebytes' Anti-Malware to do a scan and remove the virus.

If you clicked anywhere on that alert, malwarebytes will not be able to remove the whole thing. Here is what you should have done:
http://www.computing.net/howtos/sho...

Now fo helping you remove the problem, download and run these in this order
1- rkill.exe
2- tdss killer
Then run malwarebytes using a full scan.
See if that helps.

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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#2
November 2, 2010 at 00:32:32
Thanks XpUser4Real. It does help a lot.

I have followed your steps and now these have solved my Google Chrome problem.

But when I did the last part ( FULL SCAN in Window Safe Mode), the program has been forced to close. The error message is:
' Malwarebytes' anti-malware has stopped working. A problem caused the program to stop working correctly. Window will close the program and notify you if a solution is available. "


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#3
November 2, 2010 at 04:26:18
uninstall malwarebytes and install the newest version, and then scan. It will work

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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Related Solutions

#4
November 5, 2010 at 06:08:07
I did the un-installation and reinstall the latest one version 1.46

still no luck.
Malwarebytes can do a scan till to halfway and it will be forced to close.

as far as i can see for the threat detected, there are still 4 threats found.


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#5
November 5, 2010 at 06:14:26
try rkill.exe again to stop the process and then do a full scan with malwarebytes.
What version of vista are you running? 32bit or 64bit?

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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#6
November 5, 2010 at 06:18:19
32 Bit

I followed the these two steps (1- rkill.exe 2- tdss killer ) before doing a full scan.
Should I use other anti malware software?

thanks.

king


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#7
November 5, 2010 at 06:25:35
I have no idea on what anti-virus you are using.
What I can suggest is that you download and install Avast Free
http://www.filehippo.com/download_a...
Install it and have it do a bootscan on reboot and move all it finds to the chest.

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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