|Well,,concerning my wife, my son didn't say that she's OCD, I did, but I think everyone who knows her would be in agreement. It's not just the computer behavior. |
His statement, out of frustration, that "she shouldn't have a computer" is based mostly on the fact that neither he nor I have had infections on either of our computers for many moons, when every time I offer to scan her computer, I find something. She's very haphazard, careless in her browsing, and doesn't take suggestions when offered. So, we end up with having to spend a lot of our time fixing her computer, instead of doing other, productive activities. It's frustrating.
But back to the computer:
I'm afraid to turn the thing on and boot it, for one thing, based on what my son told me. I'm not that experienced in how to avoid the spread of infection, once something has gotten in. There are two accounts on her computer. The computer used to belong to my younger son, but he got a laptop and went away to college. A lot of his files are still on there. The two accounts are my older son's, the IT guy, and my younger son's, which my wife uses. The IT guy made his account the administrative one, and the other account not having administrative access. I have the administrative password, so I can get in, to do scans and install things if needed.
This time, when we booted into safe mode, the computer gave us two choices when it came to the choice of account page: "Administrator", and "_________" (the IT son's account, which WAS set up as the administrative account). Over the phone, he seemed puzzled, asking me if my other son's account was still there at all. I said, no, just these two. So, he said to go into his account.
From there, he had me go to his webpage, and then to a link at the bottom of the page, where he could "remote" into the system. The cursor began to move about, on his direction, and he mentioned that it was "a slow connection". He opened task manager, saw a bunch of "iexplore" references, and began to shut these down. It was going slowly, and he asked me to do it for him, but it wasn't any faster when I did it. He then said that her system was messed up somehow, and he would need to drop by and do the repair sometime, from our location. He then told me to shut the computer off at the power button, and he would disconnect.
Now, I don't know what kind of damage I would do if I start the computer, either plugged into the network, or not. I also don't know, if I were to boot the computer, if I should go into safe mode or normal. You say "normal", but are you certain?
Also, I don't know if I should, in order to run "hijack this", use "IT guy's" account, or the other, labeled "administrator". I don't even know if I'll be having a problem getting into "administrator", since it seems to be a new account.
Plus, if hijack this isn't on this computer (though it probably is, guessing that he might have installed it at some time in the past. He's had this computer over to his shop a few times already, doing virus repairs.), is it safe plugging the network cable back in? And if so, am I, upstairs, at risk, being on the same LAN? I suppose I could just unplug mine during the process. But in order to post the hijack this file, I'd have to be online, with her computer, or if that won't work, send it somehow to mine (risky?), and then use mine to post.
I'm not at all sure what's safe. And I don't know you, though I don't doubt your computer skills. But you've already made some fairly flippant assumptions about our situation, based only on another, dissimilar situation, being your own.
If my wife was only just gathering data over the internet, for a scientific study, it would be one thing. It's that she haphazardly goes places, obviously questionable, (she described a picture of "some dead guy" at one time), that the rest of us would have avoided. And once and again having been told not to just automatically click on "infection" warning messages, she still does, and even admits that she continues this practice. It's as if she's trying to see what it takes to frustrate the rest of us. I wonder about her.
A physical analogy: When prescribed medication for an infection, by a doctor, she would take the antibiotic only until the symptoms went away, and then quit taking the prescription. She's very apprehensive about taking pills. I told her that the medical and scientific community both suggest that this practice is what fosters drug resistant strains of bacteria, but she wouldn't listen. I do think that over time, she's finally gotten into the habit of taking the full course of medication prescribed, but still, it indicates a willingness to ignore helpful, and in some cases, vital instruction. This attitude crosses over into her computer usage as well. The result being that I end up finding worms, trojans, and other infections every time I run scans on her computer, say, every few weeks. I should probably run the full series of scans every night, while she's asleep.
But enough about my wife.