Why is my computer telling me my port is fake plug in?

April 23, 2015 at 17:16:37
Specs: Windows 8.1, Dell Inspiron
Everytime I plug in my HDMI cord to my laptop, it says in a notification that it is a fake plug in and that it is infected. Why is it doing this and not letting me display onto another screen through the HDMI? And can someone tell me how to fix it

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#1
April 23, 2015 at 17:27:57
You are infected. As "first aid" start by running these three freebies in the order given:

AdwCleaner:
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Cleaning" button.

Junkware Removal Tool (JRT)
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

MalwareBytes:
http://filehippo.com/download_malwa...
(green Download button top right - not anything else on the page)
Install and Run the program but before doing its Scan go to "Settings > Detection and Protection" and put a checkmark in "Scan for rootkits". Quarantine anything it finds.

Please copy/paste the logs on here because even if the above remove the symptoms your computer is almost certain to need further cleaning.

Always pop back and let us know the outcome - thanks

message edited by Derek


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