Why I can't send email from my account

July 28, 2016 at 10:23:06
Specs: Windows 7
my computer was hacked...can't send email, now I can't send email.
Says::subject "Fw: Fwd: Hello barb'
Server Errow: 550
Server Response: 550 5.2.0 QH3n1t00G4gQmP001H3n2f Message identified as SPAM

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#1
July 28, 2016 at 13:23:47
First thing is to find out if your computer is clean. For starters run these three freebies:

AdwCleaner:
https://toolslib.net/downloads/view...
(blue "Download Now" button on right).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Clean" button.

Junkware Removal Tool (JRT)
https://www.malwarebytes.org/junkwa...
(blue Download button).
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

MalwareBytes:
https://www.malwarebytes.org/
(use the "download" button rather than the "buy" button).
Install and Run the program but before running the Scan go to "Settings > Detection and Protection" and put a checkmark in "Scan for rootkits". Quarantine anything it finds.

Please copy/paste the logs on here.

Always pop back and let us know the outcome - thanks


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#2
August 4, 2016 at 10:46:27
Remove that particular message from your Outbox. Then try sending mail again.

What makes you think you were hacked?


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